Clarion Inn Lake Buena Vista, a Rosen Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 5605 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    NO ETHICS

    Reviewed by Stephen D() on Feb 18, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    FALSE ADVERTISING: on website, currently in welcome folder in room and told in Nov when booked kids 9 and under eat free when with paying adult. Not true. Now at hotel kids 5 and under eat free. Cost for 1 kid over 2 weeks for breakfast is $98. Reception say policy has changed two months ago, but why still outdated in rooms? FREE BREAKFAST: Only continental, don't be duped. Continental poor includes only toast,cereal,juice,and coffee. You can pay upgrade to hot buffet BUT staff at hotel won't charge u difference even though u are made to show them the orange continental cards each morning. Instead they will charge u full price unless u challenge them as they get more service charge. TAXI as recommended and got by hotel concierge such a con. 3 examples and now no more. Today to universal $45 way home from rank only $26, farmer's market from hotel taxi 53dollars bus home which reception said I couldn't get was 4 dollars with only one change, Disney springs from hotel taxi was 24dollars, mears a branded cab home was 13. ... youtube video by a guy recommending it as ten mins hotel not true. Ten mins from a highway that's it. He states see his links below for great deals, now I'm here I think he was hired to do a promo video as rooms old, musty smell and badly needs a refurb. Grounds of hotel good but attitude and poor service from staff are not what one should expect from USA. This is a cheap poor relation of the Rosen group, and there is no excuse for the treatment and attitude given to guests. ... I shop in Asda/walmart and I'm not a snob, but unless you don't holiday very often or have low low expectations I baffled why anyone would rate this accomodation highly.

    What a nightmare!

    Reviewed by DallasLuv2travel(dallas) on Feb 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    At the close of a long day of park-hopping, we decided to check in to our prepaid room. After showing the extremely unprofessional manager (Aaron) our confirmation number, we were told they had no rooms left. We were sent out in the rain after midnight to fend for ourselves. Do not stay here. It was a nightmare. My daughter was in tears. They did not even try to help us with a prepaid booking and a confirmation number. Luckily, we found a Marriott down the street that was nicer.

    Individual ratings:

    Service

    Service-1

    Great place

    Reviewed by phyllis667(Bradenton, Florida) on Feb 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful area and clean accommodations. Nice to have free and safe parking. Free continental breakfast is a plus. Staff is friendly and very helpful! The grounds are lovely and it is nice to have 2 pools to choose from. Definitely will stay here again.

    Family holiday

    Reviewed by mick2127(Newcastle upon Tyne, United Kingdom) on Feb 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Good base, transfers to parks not to bad,only once experienced seeing some people unable to get on shuttle bus due to bus being small, allso it's an early start for universal studios, staff friendly enough, room service very good, on the whole it's all you need as your out all day everyday

    Great location

    Reviewed by 866annetteu() on Feb 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel is in a great location and affordable. The beds are comfortable and if I had had room in my suitcase I probably would have taken a couple of the pillows. LOL. The breakfast buffet is $10 US, but Denny's & IHOP are close by. There are also some groceries stores close by as well. We got some yogurt, bananas & muffins for the days we wanted something quick and easy. The room we had faced the highway, but we didn't find it that load, so it wasn't an as issue for us. And I am a light sleeper. Would definitely stay here again.

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