Disney's Old Key West Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3130 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Family May, 2021 Vacation....

    Reviewed by SpadinaTexas(Houston, Texas) on May 09, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First time stay here on this location. Used other Properties in the past... Comfort with 2 large Bedrooms, on first floor, nice and clean room. View over big pont and Gulf course. Area Pool closeby(clean, people stayed by group due to Covid-19 safety... A big snake not welcome surprising everyone on our day there! Always be careful for alligator(s) and/or snakes in Florida!). Little floor noises from upstaire room!?. One night we had low on hot water(?). Staff will not do your beds or cleaning your room daily, only pu. trashes... Buses station is closeby( we stayed at #43 section).

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    No hot water three days

    Reviewed by Oldkeywest3755(Orlando, Florida) on May 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    No hot water. Called for repair and only temporarily fixed issue. Asked management to fix and they were unable to fix. Very disappointed with maintenance. The buses only run sparse times. Not enough buses running. Disney trying to save money. Park had very long lines for rides. No fast pass is a joke. Long waits. Restaurants had very slow service.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Relaxing, cute, clean, and great!

    Reviewed by heatherrobbins88(Marlton, New Jersey) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time here in 15 trips to Disney and I think it is now my favorite. Olivias is fantastic for breakfast, the pool is awesome, the balcony off the room was so calming to sit and enjoy the golf course, lake, and palm trees. The staff is so friendly, the little store to shop in has the perfect amount of stuff, and the bus stops were always empty. The atmosphere is just so nice and homey. It looks so big and intimidating on the map but it’s really not and they will gladly drive you and your luggage to your room. The colors on the outsides of the building are so cheery but calming, and the rooms are so spacious, new, and clean. I loved everything about this resort. The only way it could be better would be monorail or skyliner access. Otherwise I give it a 10/10!

    Bait and Switch

    Reviewed by 204tammya(Ohio) on May 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Paid for a water view room. They put us in a room way back of the resort with no water view. Then they move us further out with a room with bugs in the bathroom. No compensation for the room that was less expensive. Unless you are in the vacation plan group beware of bait and switch on this resort.

    Very nice resort

    Reviewed by jimh242(West Covina, California) on Apr 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very clean with large bedroom and large bathroom. Perfect for both of us. Quiet and peaceful location. Staff is friendly and helpful. Our reservation request for a first floor room was filled, which we really appreciate, using a wheelchair as there is no elevator in the building we were in.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5