Overview
Westgate Lakes Resort & Spa provides guests with all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world famous theme parks and attractions. With a variety of onsite amenities, Westgate Lakes Resort & Spa offers something for everyone.
Minimum check in: 21 years of age.
Resort fees include
- Wi-Fi
- Local phone calls
- Fitness centre access
- Sport court access and sport equipment usage
- Mini golf and bicycle rental
- Boarding pass printing
Check in
4:00 p.m.
Check out
10:00 a.m.
Rooms
1990
Inclusions
Rooms
Amenities
Location
Reviews
The W@llmart* of Orlando Resorts
Mark T on Mar 23, 2024
Skip it! If you’re looking to relax, this is not the close-to-the-parks place you want. It’s a timeshare pitch wrapped in a deluxe luxurious wrapper. Staff is very nice but management not so much. Greg, the property manager did visit us to address our numerous complaints about 56 db music right out side our window. Paper-thin walls.
overall a good but not perfect stay
Robert S (Bluff City, Tennessee) on Mar 19, 2024
There were 2 of us vacationing for 5 weeks, 2 of the weeks in a studio villa and 3 weeks in a 1-bedroom deluxe villa. There are 2 separate entrances with security guards which is excellent so one can use whichever entrance is more convenient for this large complex. Outdoor lighting is excellent for security. The exteriors of the buildings and the landscaping, which is beautiful, are very well maintained. There are luggage carts available, but good luck finding one when you need it. At the building with our deluxe villa, at any given time were as many as 8 carts, but most of the time only 2, 1, or 0. The villas are not as well maintained, although nothing was atrocious. In 1 villa, the toilet tissue holder was loose in the wall. The shower heads are very good. Washers and dryers are shared in common areas for guests staying in the studios. In our building, the room with the washer and dryer was filthy, and we had to clean the tops of the machines before placing cleaned clothes on them. There is no place to hang clothes as they are removed from the dryer. While we were not present at the dryer, someone opened the dryer door and clothes tumbled onto the dirty floor as the drum came to a stop. The dryer had to run extra long probably because the duct is too long with multiple bends restricting air flow. Both villas were clean, the water is hot, and the water pressure was very good. The beds in both villas had visible valleys. I am a side sleeper and always woke up on my back because my body had rolled into a valley while I was sleeping. At the studio, there is an exterior door that leads into a short hallway to entrances to separate villas. That exterior door closed noisily which was easily heard in our studio. At the deluxe villa, there is an open hallway leading to entrances to 4 separate villas. The 4 entrances are very close together. Inconsiderate guests allowed their doors to close on their own, always with annoying slams. There are sizable gaps under the doors which make it easier for these noises to enter the villas. The hallway to our villa was located by the elevators, so the gap under the door allowed the noise of the guests at the elevators to easily enter our villa. The villas have doors for direct access to adjoining villas for the convenience of guests in multiple villas. Whereas our villa was between 2 neighboring villas, these 2 connecting doors allowed a lot of noise from inconsiderate guests in the neighboring villas to be heard in our villa. We used cooking spray oil to lubricate hinges on a couple of interior doors so they would not squeak and awaken someone. While in the studio, staff was prompt to re-supply us with fresh towels, but while in the deluxe villa, it took hours. Our reservations were 5 separate 1-week reservations. The most annoying issues for us were that our room key cards and wi-fi access were automatically de-activated at the end of each week. On 2 occasions I had to call the off-site internet support group to get re-connected to the internet, and these were not quick calls. The wi-fi was fast. For the TVs, upon finding the on-screen guides, the desired channel cannot be selected. Instead the channel number has to be entered. For 1 of these TVs, the TV would no go directly to the entered channel number, but instead started at the beginning and we had to press the channel up button repeatedly until we reached the desired channel. We did not use the water park, but we did use the fitness center which has a lot of equipment, most of which is in excellent condition. Besides using various weight machines, I used the stationary bikes for cardio exercise. There are 6 of these bikes, and unfortunately not 1 of them detected my heart rate. I found no accommodation for guests trying to protect our planet by recycling as much as possible. Overall we did enjoy our stay despite inconsiderate noisy guests and the frustrations of key cards and wi-fi.
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