Residence Inn by Marriott Phoenix/Mesa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 321 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Disapointed would not return

    Reviewed by 190terri() on Apr 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hotel was not up to normal standards, an elite Marriott member I should know. Breakfast every day consisted of hot things of Turkey sausage, eggs and make a waffle. No hot variety, one day pointed out eggs were cold, they were refreshed, but seems they should monitor this. Had to pay for food on manager night, all other residence inns have free something but not here. Room needs updating.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-3

    Business meeting location

    Reviewed by J21403(Annapolis, Maryland) on Mar 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Held a two-day meeting with 11 people at this location. Everything went very well, especially the responsiveness and support from Erica (new sales manager in her first week!) and front desk personnel. Refreshments and A/V equipment were provided as requested and the staff accommodated several last-minute requests without hesitation.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Spring training

    Reviewed by Ruth K(Placentia) on Mar 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We come for spring training every March. This is a pet-friendly, Family-oriented extended stay hotel. Staff is excellent! Breakfast is elaborate menu with fresh fruit, fruit juice, coffee, breakfast meats, scrambled eggs, waffles, etc. The pool was clean and well maintained. Really a nice area. They also have a sitting area off the Lobby outside with a heater/rock fire. There are areas for pets complete with pet bags.

    Spring Baseball cheep place

    Reviewed by BertsBabes(Minneapolis, Minnesota) on Mar 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    But Not worth it! Marriott surely disappoints us on this one. Staff friendly, clean room as far as it could be cleaned, but tired old physical structure. Does not reflect Marriott standards. Thought we would go “low points” as we would be gone to ballfields most of the stay. Located in light industrial/abandoned stores area Scary. No opportunity to walk/jog. No opportunity to walk to restaurants Web pix do not show actual which is a one way frontage road between hwy on/off ramps hard up to the sound wall. Blfst area would no meet ADA No shrubs replaced/stumps showing. No pet restricted rooms No TV menu options for streaming . No DVD player. Wifi unreliable. No security safe in room Carpet shredded by bathroom. Patio door screwed shut.

    Friendly staff and clean hotel

    Reviewed by 23Drey(Heber City, Utah) on Mar 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Check in experience was extremely pleasant and informative. Hotel is extremely clean and all the staff we met were extremely nice. One of the only hotels I’ve ever stayed at that keeps the pool and hot tub open till 11! Most places are 10pm.

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