Barceló Puerto Vallarta

If you have a reservation here any time soon please know that the Barcelo is under construction and you will be moved to a different hotel , that is not an upgrade, in Nuevo Vallarta. This is what happened to us when we arrived at the hotel for our stay on March 5th. For those of you who don't know Nuevo Vallarta is an hour and twenty minutes car ride in the other direction from Barcelo, so after riding 45 minutes in a cab to get to the Barcelo, we had to endure this ride. The short of it is that we were assigned a roo of far lesser quality than we had paid for and were refused a refund. We booked through Expedia who was absolutely no help on the day of our arrival. I write this so other people are not so grossly disappointedwhen they arrive for their vacation.

We stayed for 6 nights at the beginning of February over Super Bowl weekend. The staff were very helpful and always eager to make our stay enjoyable. Our room was large, the bed very comfortable, we had a nice table, TV, and couch. We stayed on the 6th floor with gorgeous views of the beach, pools, and courtyard. We enjoyed listening to the ocean waves as we slept. The bathroom was perfect with all the amenities. The pool chairs were comfortable and we spent several late afternoons basking in the sun with views of the ocean. There were very few guests and so we were given extra attention at every meal. Oscar Martinez deserves a medal for excellent serving. As an all inclusive we had many choices of fruits, breads, deserts at every meal. There was always a large selection of meat dishes, but as vegetarians we were more limited. The chef in the back made us custom made burritos several evenings which were delicious. Everything was very clean, sanitized, and safe. We loved our stay and hope to come back someday.

Access to the beach and the locals was amazing. Excursions through Vallarta Adventures is highly recommended. Both Caleta and Mahahuitas beaches were well staffed and very helpful. The staff was amazing but struggled to close the gap on the disappointment with the Management.

We had a wonderful stay. The staff were so nice and Oscar Martinez and Luis Elizondo were our favorite servers. Mayra Suarez and Edgar Rodriguez were the best server and bartender in the resort. I would highly recommend Barcelo in Puerto Vallarta.

Beautiful resort under heavy construction due to a movie that will be filmed here. The movie is clearly their top priority. Construction began at 7:00 AM with jackhammer and banging of metal. Construction workers were all over the resort. Guests felt as though they were inconveniencing construction workers. The office staff had no idea what was going on at the resort (which restaurants are open, why is a stage being set up, is the kids club open). What made it worse is that they did not care. Claudia clearly did not want to be there. Additionally, the one person who knew anything about excursions was working remotely so everything had to be dealt with via email. This resort should not be open until construction is over and they are ready to prioritize guests