Blue Chairs Resort by the Sea

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 632 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4.5

    Rooms

    Rooms-2.5

    Service

    Service-3

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Worst Hotel in Vallart

    Reviewed by jordanp859(Vancouver, Canada) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    So to start. Apparently there are new owners. It used to be a fun hotel. No more. It’s never been great for service and this is not to say the front desk or housekeepers aren’t nice because they are. It’s the management that has completely lost all concept of reality. There is no safe at all. There are lock boxes at the front desk but none were ever available. It advertises internet but it rarely works and not at all in your room. The music from the shows is deafening. The rooms suck. The bedding is beyond terrible. I asked for blankets because I froze to death the first night but they had none. The person whom I asked told me to sleep under my clothing. If you turn on a light in the bathroom to see anything there is a very loud old fan that makes a terrible sound that is attached to the light. So either you get a bit of light with a terrible sound or no light. The pool is freezing and gets no sun. To get to the heart of the matter. The shower which I didn’t have any issue with water temps which many others complain about.. the floor is so slippery with no bath Mat no rubber mat for safety. I fell in the shower cracked my head open torn my back open smacked my face trying to get up ending up with a concussion. Being that is was late at night I went to bed. Wrapped a towel around my head. There was definitely blood on the ratty old pillows. I told housekeeping what happened and she changed the bedding which was urine stained (not mine) also with brown stains as well. Two days later I got a letter under my door in Spanish. I took it to the front desk and asked what it said. The staff got the manager. The manager informed me I needed to pay 3500 pesos for the bedding. Honestly I was shocked. If he had asked me for $100 I probably would have said fine but 3500 pesos. No I missed 3 days of a 7 day Holiday, and fell on a floor that was unsafe. What makes no sense is this could have been an opportunity for management to endear me to the hotel itself but instead it enraged me. Zero compassion for what is their fault. Repeated complaints about the conditions of the hotel reviews yet still trying to swindle people out of money. Haven’t the Guests got sick of conditions that would not be tolerated else where? Appalling. I dealt with Carlos who lacked any empathy what so ever and said “when you have accidents you have to pay for them”. At no point was I offered any kind of apology for my fall and injury. At different points he physically tried to intimidate me, aggressively moving toward me. I continually asked for the GM who refused to even come out of the office. I ended paying 1500 pesos for linen that should have been thrown in the garbage before my arrival. There are dead cockroaches on the steps of the hotel. There are repeated complaints on linen, about service throughout the vast amount of negative reviews. Trust the reviews. They are telling the truth. Also the locals say there is serious structural damage to the building there is a large crack in the foundation and the whole Hotel could collapse and day. #UnsafeDeathtrap DO NOT STAY HERE

    TOURIST TRAP, DON'T BOOK IT!

    Reviewed by AnAooplo() on Jan 07, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is really not worth is as it doesn't fulfill the basic standards for the high price they charge. We stayed for 4 nights in New Years Eve 2019, during these days the following things happened: + There was no internet connection in the room (the front desk Manager doesn't care. When we complained and they "argued" that there is WiFi in the reception..... as if we would be sleeping in the reception. + The toilet didn't flush properly and we had to call maintenance EVERY SINGLE day to fix it - This is a basic in any hotel, please! + Towels have yellow stains and they are falling apart + The door doesn't fit properly the door frame and you can see from the outside into the room The only added value is that is in front of Playa de los muertos, but for sure there are better and cheaper alternatives that fulfill the basic standards of a decent hotel. It's such a pity.

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    Fun drag show

    Reviewed by Jimmy3738() on Jan 07, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was a fun drag show. All of the old drag show classics. A lot of fun especially with a group. Highly interactive. Drinks are expensive and took ages to get. Great views of the bay. The crowd was sparse but enough to keep the girls happy.

    Far past sell by date

    Reviewed by szoncki(Los Ranchos de Albuquerque, New Mexico) on Jan 05, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We decided to stay here because it's such a classic icon of gay travel in PV, and we've had since Good stays at places around the world even with poor reviews. The best thing about BC is the staff... kind, helpful, caring (albeit overworked and understaffed). Efrain was a consummate gentleman, Cesar and David give great massages. Miguel, Luis and Jorge were attentive wait staff. The facility however is in serious need of repair and updating. Door frames that you might stick a butter knife through, hole's in the glass of the sliding glass doors, no modern amenities (coffee maker, microwave, or even ice buckets or phones) rusty hair dryers...

    Absolutely Terrible - we moved after day 2

    Reviewed by ryanmello(Tacoma, Washington) on Dec 29, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Just terrible. Internet didn't work, cable tv didn't work, hot water didn't work, elevator did not work. Towels had holes in them. Service was grouchy and often rude. Place is dirty. The only good thing about this place is its location. Do not stay here. We moved after day 2 because it was that bad.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    Value

    Value-2