Hotel Mousai

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1093 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Covid getaway

    Reviewed by pollysd(Hixson, Tennessee) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel has spoiled us now. Top notch service, food, accommodation. Unmatched by any other hotel we have been to and we are world travelers. Can't say enough good things! We always felt safe and would go back again in a heartbeat.

    AMAZING

    Reviewed by Trinitynr99(San Antonio, Texas) on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here after hearing about them from Garza Blanca in Cabo, and I am so glad they mentioned this place! We love staying at adult only resorts, and they decor and service here is top dollar! Hiroshi, The Rooftop bar, and the steak house had amazing views and food along with drinks! The rooms are top dollar as well! Will be coming back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    BEST HOTEL EVER!!!

    Reviewed by Bigjoe7910(Aliso Viejo, California) on Nov 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Seriously, I can't express how badly you need to go here! This place is magic, sexy, fun and amazing. This ruined all other hotels for me. From the staff to the food, to the drinks. I will ONLY stay here in Puerto Vallarta from now on!

    Individual ratings:

    Value

    Value-5

    Nice on the outside ...

    Reviewed by chris90069(Charlotte, North Carolina) on Nov 13, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Booked the trip through TravelZoo. Pros - Gorgeous view - Nice spa with quality treatments - Staff was friendly/welcoming - Restaurants were good Cons - At check in we were told the property was a COVID free zone so there was no need to worry. Meanwhile most guests didn’t wear masks and many of the staff had their masks below their noses. - The hotel LOOKS beautiful but the quality isn’t great. We could hear people on the regular into the late evening (2 or 3a) in the hallway. We also were able to hear furniture moving each night and high heels above us - still can’t figure out where all these noises came from on the regular as we were not directly below the lobby. - They claim the minibar will be refreshed each day - not true. It didn’t happen and each day I would check i with the front desk - only some items were replaced. - The timeshare presentation was annoying and despite me saying we weren’t going to do it multiple times we got several offers - just like buying a car in the US. - The number of drunk, messy Americans is excessive ... as if COVID doesn’t exist and it’s totally fine to be hammered around everyone Overall the trip was a good value but there is no chance we will be staying here. The staff is pretending they are in a COVID bubble (no possible way) and the quality of the hotel is like lipstick on a pig.

    Hands down best MX hotel ever!

    Reviewed by Eric D() on Nov 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to PVR for first time after years of going to the other coast (Tulum/Playa/Cancun) and PVR was much better. Cleaner, beaches with no seaweed and people friendlier. We stayed in the Penthouse at Mousai and the customer service was impressive. As someone that stays typically at the RC hotels we are used to exceptional service, the Mousai to took it to another level. Our butler Ernesto was simply incredible and anything we needed or wanted he handled instantly and always with a smile. The entire staff was incredible again. We will be back 100% for sure very soon.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5