Occidental Nuevo Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6376 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Royal Club Bar

    Reviewed by marknixon3003(Decatur) on Nov 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Julio Larios kept our drinks coming while at the pool & beach. Great staff and team, we will shout out other workers as well. If you are considering Occidental Nuevo Vallarta, book in the First Club or Royal Club and enjoy the amenities.

    Buena atencion

    Reviewed by srod2021() on Nov 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Gracias a Francisco y Ricardo! Muy atentos a todo y muy buen servicio. Thank you guys, you made the experience very enjoyable! The food was great and they didn't miss a beat with their service. 5 Stars!

    Nice place to stay and excellent staff

    Reviewed by Susan W(Erie, Colorado) on Nov 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a relaxing time and great service. These employees went above and beyond exceptional! El Patron breakfast: Hector Moreno Jose Ramirez Jorge Arturo Julio Beach server: Agustin “Chino” Cristobal Conrado Italian: Juan Jose Ricardo Rigo Roman Gomez Lobby Bartender: Alfredo

    Had a great stay, Resort offered many options!

    Reviewed by CrAzYfUnFaMiLy247(Brookings, Oregon) on Nov 09, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The room felt muggy but that's to be expected with humidity. The shower was very modern and cool, bed was comfy. The resort itself offered 3 different kinds of restaurants, 2 buffet like and a nice asian food. There were pools, hot tub, The resort also offered place to plan activities and offered a massage spa area.

    5 Stars for the staff

    Reviewed by WeLike2Wander(Worden, Illinois) on Nov 02, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    As with every Occidental property we have stayed at, the staff were phenomenal.. from Abel at check in, to the wait staff in the Royal restaurant, the bartenders at the RC pool, and everyone in each of the other restaurants we ate at.. I wish I could list all their names, but to be honest, I have forgotten, I am horrible with names but can still picture their faces. Speaking of restaurants, the food was very good, even the buffet, which in most places is just mediocre, was wonderful. The drawbacks though.. we're early morning people, which means we also tend to go to bed early. That backfired at this resort. 4 Weddings and a Quinceañera took place during our week there. This means loud music until 11PM (and then loud people in the hallways afterwards) The venue for these parties is limited, so they took place out by the pool area, which unfortunately our balcony overlooked.. No sleep for us until it was over. Other than the lack of sleep, this was a wonderful trip. I'm undecided about returning, I suppose we could try to adjust our sleep schedule for the week.. but I'd rather not need to do that.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4