Overview
Pamper yourself at Hotel Marina El Cid Spa & Beach Resort, combining colonial and modern styles. Enjoy wide expanses of white sand, clear waters with spectacular underwater life, ideal for snorkelling and diving at the Puerto Morelos National Reef Park located in front of the hotel.
Resort fees include
- Basic Wi-Fi for 4 devices per room
- 2 hours late check out based on availability
- Transportation between Hotel Marina El Cid Spa & Beach Resort, Ventus at Marina El Cid Spa & Beach Resort and Ventus Ha at Marina El Cid Spa & Beach Resort
- Access to the gym
- Unlimited local phone calls
- Concierge services
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
500
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Pillow menu
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
- 2 double beds, and 1 murphy bed
- View of the Pool, Garden or Ocean
- No more than 5 guests in the room
- 2 double beds, and 1 murphy bed
- View of the Pool, Garden or Ocean
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Pillow menu
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
- 1 king bed, and 1 murphy bed
- No more than 4 guests in the room
- 1 king bed, and 1 murphy bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Pillow menu
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
- 1 king bed, and 1 murphy bed
- Garden view or Ocean, Pool or Garden View
- No more than 4 guests in the room
- 1 king bed, and 1 murphy bed
- Garden view or Ocean, Pool or Garden View
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Pillow menu
- In-room and / or terrace hot tub
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
- 1 king bed, and 1 murphy bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, and 1 murphy bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Pillow menu
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
Platinum Club Service includes:
- Guaranteed Ocean View accommodations.
- Top-of-the-line extra comfort beds and linens.
- Dedicated check-in and checkout areas.
- Reservation of palapa huts on the beach.
- Welcome fruit basket & wine bottle.
- Late checkout (3:00 PM), subject to availability.
- Turn down service.
- Chocolate covered strawberries upon arrival.
- Room aroma menu.
- Bathrobes and slippers.
- Beach bag.
- Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV,newspapers and books).
- 1 king bed, and 1 murphy bed
- No more than 5 guests in the room
- 1 king bed, and 1 murphy bed
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 5 guests in the room
- Kitchenette
- Living room
- Pillow menu
- Two balconies
- Two bathrooms
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
- 1 king bed, and 1 murphy bed
- No more than 5 guests in the room
- 1 king bed, and 1 murphy bed
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 5 guests in the room
- cfm.hotel-room-specific-includes.butler-service
- Kitchenette
- Living room
- Pillow menu
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
Platinum Club Service includes:
- Guaranteed Ocean View accommodations.
- Top-of-the-line extra comfort beds and linens.
- Dedicated check-in and checkout areas.
- Reservation of palapa huts on the beach.
- Welcome fruit basket & wine bottle.
- Late checkout (3:00 PM), subject to availability.
- Turn down service.
- Chocolate covered strawberries upon arrival.
- Room aroma menu.
- Bathrobes and slippers.
- Beach bag.
- Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV,newspapers and books).
Amenities
Lobby
Lobby
La Marina
Hacienda Arrecife Restaurant
El Alhambra
El Alcazar Restaurant
Trattoria Di Gulio
Macondo Bar
Fitness Centre
Beach
Spa
Spa
Spa
Pool
Pool
Macondo Bar
Kids Room
Kids Room
Teen Club
Location
Reviews
Excellent Butler service
Freedom05841678703 on Apr 13, 2024
Alberto, our Platinum butler in building 15 gave superior service. He was very friendly, attentive, and always smiling. His excellent English language skills facilitated clear communication. I hope that he is available for our next visit.
Mediocre food, sad beach
Inspire10830314875 on Apr 06, 2024
The food was just ok at best. We had dinner reservations every night (that in itself was a chore) except our first night. The food was better when you ordered from a menu (vs buffet) but still less than average. We’ve been to quite a few all inclusives in Mexico. The crepe station was a huge hit with the kids at one of the lunch buffets! The beach was disappointing due to the giant, slimy sand bags (so no waves or beautiful view), the sea weed, and the sewer smell in one spot. We had problems with getting our room cleaned. They came very late in the afternoon every day when our young child was napping and we were starting to get ready for dinner. We were in a deluxe family room. They only cleaned our room once in the 5 night stay. We had to call and wait for the essentials every day (i.e. towels, wash cloths, toilet paper, tissues, bottled water, etc). It was an unnecessary hassle every day. Even had a lead housekeeper be rude when she only gave me towels, no wash cloths. Told her we also needed 5 wash cloths. She got me 2. Told her again there are 5 of us. She took forever, waited for elevator to go down 1 level when we were standing at the stairs, and was very rude when she finally handed them to me 10 minutes later. I stood there and waited. This all happened AFTER I had called the front desk and told them we needed FIVE towels and FIVE wash cloths. Again, this was an every day struggle. All of the pools at all 3 resorts were freezing cold! The weather was perfect, but it took forever for people to get in the water and we were still cold once in for a while. Never experienced that anywhere before. Servers were hard to find for a drink and took forever once you ordered. We just got our own drinks instead. But they were friendly and working hard. Just not enough of them to keep up. Room was nice and clean. Pillows were stuffed way too much! Hurt my neck to lay my head on them so I didn’t use one. We had a blow dryer in our room. Toilet easily clogged and it ran the entire stay. Plumber fixed the clogging but not the running. Fridge barely cooled anything. Adjusting the setting on the back didn’t change anything. We had them come look at it, but nothing changed. Grounds are beautiful! Pools are clean! Pool slide and cliff jump plunge pool were awesome for kids! The slide can be dangerous… we heard someone put baby oil on it and it was SLICK. Saw one kid get hurt by hitting his head at the end. The next day, it was normal speed again. The chairs in the shallow water in the pools are great! There are lots of umbrellas for shade when you want it. Just get up early to make sure you snag a decent spot. Hammocks were a nice touch on the beach but not setup right to actually lay in. The middle section was taut and the outsides hung down loose. Needed to be the opposite! Our golf cart (that we had called for) never showed up to our room the morning of our departure to transport luggage to the front. So we had to take it all ourselves. The daily activities and entertainment were great for kids! Our favorites were the inflatable obstacle course, the foam party, and the kids’ disco party. Room service was way better than I expected! It says 24/7 room service but it’s not. It stops at 6:30am and starts again at 11am. There are no breakfast items on the menu. The morning of our departure, we ordered off the room service menu at 5:30am since we would be leaving before the breakfast buffets opened at 7am. Since there are no breakfast items, we just ordered fruit plates and sandwiches. It was actually pretty good. The snacks are very expensive in the giftshop by the pool… like $14 (USD) for a small bag of Doritos. I recommend getting a taxi at the front desk and going into Puerto Morelos to the grocery store for snacks. My husband did this so we had plenty of snacks for the kids throughout the day. It would have been a pain to hit the buffets during the day just for an afternoon snack. My husband also found vending machines at the marina (at the edge of the beach on the El Cid side of the properties) that were normal prices. The map makes the properties seem really spread out, but our room was on the far left of the map (El Cid side) and walking all the way to the far right (far side of Ventus) for breakfast was not far at all. They have some wildlife areas that are fun for kids to look for crocs and turtles. We had a very friendly cat outside our building and our kids looked for her every time we walked by. She was very spoiled by all the guests. The staff was great about opening and setting up the HUGE umbrellas at the pool as well as the smaller ones even down on the beach. The family jacuzzi is awesome if the water in the pools is just too cold. But it fills up quickly! You get towel cards to exchange for towels by the pool. They tell you that there’s a charge if you don’t have all of them at checkout. Make sure you count the towels or cards they give you when exchanging because my husband and I were both shorted towels or cards but we noticed it before walking away. Overall it was an ok stay, but we would not return to this resort based on other all inclusive experiences in Mexico.
Vacation Offers
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Receive up to $1200 in resort coupons with a minimum 3-night stay at select all-inclusive El Cid resorts in Mexico.
Mazatlan, Riviera Maya
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