Catalonia Royal Tulum Beach & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9950 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Gorgeous beach

    Reviewed by 899tal() on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    You forget your troubles at Catalonia. My partner and I spent two weeks at Catalonia Royal Tulum and loved it. Their beach is magnificent. Effective safety protocols. The employees make you feel at home. Food is good and variant. We recommend to book the privileged experience to have access to Bloved which has the best menus. Also the resort is LGBTQ friendly. One thing that we recommend is that the resort reconsider their cocktail mixers. This can take your resort to the next level, and possibly towards the 5 stars. Maybe change your suppliers. The piña colada and daiquiri mixes are not good. We love to drink when on vacation and it was difficult for us to figure out what to drink at your bars. Also, I don’t think it’s that costly to provide your guests and your bars with natural orange juice. Your powder-based orange juice is undrinkable and hence every cocktail that has it is not good. Overall, we recommend the resort. We had a wonderful vacation.

    Birthday trip weekend Nov. 6 to Nov. 9 2020

    Reviewed by X5399TLricardoa() on Nov 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This resort overall bring to us a great experience wonderful weekend with great friend and family, we were 3 couples celebrating and enjoyers, again resort in general met our expectation but the room was not what we was expecting base in prices of the hotel, but food, courtesy, beach and most important the CHEEF OF BLOVED RESTAURANT MR. EDUARDO, THIS GENTLEMENT WAS REALLY GREAT WITH US HE MAKE THE DIFFERENCE BETWEEN A REGULAR EMPLOYEE AND A PASIONATED WORKER. he did all in his hand to make us feel great, really appreciate your passion and your dedication in preparing this great sea food soup for us in behalf of all my group we want to extend our gratitude to you.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-3

    Not what we expected

    Reviewed by Raylau678() on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The grounds are beautiful, loved the jungle feel. Food at restaurants is mediocre, very bland, couldn’t find anything decent to eat. Room service is terrible; cold food, tasteless food, slow service, little variety. We paid for Privilege Deluxe room, the room we were given did not match the photos on the hotel website. We brought this up to the front desk and we were told what we’re paying for with the Privilege Deluxe is extra service, not the room. Rooms are small, drab, and don’t have the feeling of a luxury resort what so ever. Overall, the resort is not up to the standard we are used to in the area and we will stick to Secrets Resorts in the future.

    Great 10 days in 2019

    Reviewed by micky055(Airdrie, Canada) on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Excellent stay for 10 days in October of 2019. Staff was great , rooms clean and food was excellent . No complaints really with the one exception of a rowdy group by the pool . I get it is an adult resort as i have been to many over the years and understand its a holiday and people are just having fun and enjoying . But unfortunately this was out of hand and should have been taken care of by staff , this group should have been cutoff being served alcohol . Anyway besides that the resort was great and would recommend

    Top Notch Resort

    Reviewed by jteague1965(Nixa, Missouri) on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We really enjoyed this resort. The service and the food were excellent. The beach and the water was outstanding. My wife and I are beach people and we would definitely go back again. Everyone was very friendly and courteous. We enjoyed the food at every restaurant as well as the service at each one. Service at the beach was outstanding as well. It is about an hour from the Cancun airport and about 20 minutes from Playa del Carmen.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5