El Dorado Casitas Royale by Karisma

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7401 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    My fabulous stay at El Dorado Casitas Royal

    Reviewed by 188georginam(Cheltenham, United Kingdom) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just spent the most fantastic 18 days as Ruby members in the Casitas 3235. This is our second trip to El Dorado Royal but our first time in the Casitas. We were looked after by our fantastic butlers Candido and Kat. Nothing was too much trouble for them. Candido brought ice to our room every evening and catered to all our needs. He even went to the supermarket to get my favourite sunscreen when I ran out! The food in the restaurants was superb and our bartenders at the swim-up bar Jovany and Jonathan Rodriguez made us any cocktail or concoction we could think of. Also a big thank you to Raul our bar butler for bringing us delicious ice cream every afternoon. In summary, a brilliant holiday, in beautiful surroundings with great staff who are always smiling and helpful and lovely food. We will be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    A Little Bit of Paradise at El Dorado Casitas Royale

    Reviewed by Tony M(Cheltenham, United Kingdom) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A wonderful holiday at Casitas Royale being looked after by our brilliant butlers Candido and Kat. Our bar staff at the Casitas 32 Presidential area were Jovany and Raul who have made sure we always had a drink as we sat at the pool bar. Also needing a mention is Jonathan Rodriguez who we meet last year at El Dorado Royale and who is also a great barman. We have already booked Karisma Azul Negril in Jamaica for next year but will be back in two years to the Presidential Casitas to relive the marvellous experience. In summary great food, lovely location and staff in all parts of the hotel who cannot do enough to ensure guests gave a wonderful holiday.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    El Dorado Casitas Royale

    Reviewed by karenjk101(Bay Village, Ohio) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Wonderful room. Many great activities. Majo gave us a great tour of the greenhouse, and was a great archery leader. Haxby was a very patient Spanish teacher. Luis and Maritza were enthusiastic and extremely helpful as our concierge. We had a nice Bike tour with Alex which included finding a baby sea turtle and a visit to Juan Gabriel’s historic resort house. The food was fantastic. Beaches were clean, but the seabed was a little stony. Transfers from the airport in Cancun to the resort were efficiently handled by Lomas Tours. The destination wedding we attended was beautifully arranged by the resort. The staff were all quite friendly and helpful. The only reason I give this resort a less than 5 star rating is due to the resort transportation. We stayed in the Casitas, and many of the activities and restaurants were a 10-15 minute walk away. There is a shuttle service, but it is unreliable. For people who have any difficulty walking distances, this can cause problems.

    Amazing vacation

    Reviewed by Bensontony() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Candido, Kat, and Rocha were amazing, they took care of all our needs, anything we needed was taken care off immediately. We been coming to casitas for the las 10 years and this time has been the best trip ever. Thank you all for a great vacation.

    Another vacation another beautiful resort!

    Reviewed by carlton_rust(Temecula, California) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Time and time again the Karisma hotel group never disappoints. This time it was the El Dorado Casitas Royale. The property is huge but Casitas is tucked away in a nice little area and is very calm and beautiful. The suites are very modern and spacious. The outdoor showers are amazing! The pools and lazy rivers are a perfect fit for this resort. The pool bars and beachfront bars are super fun and there’s always some kind of entertainment every night. We didn’t get a chance to eat at every restaurant but we were able to visit what we could. The Asian restaurant was our favorite by far. The food and service was incredible. One of the main reasons that sets Karisma apart from any other resort group are the people. I think they get the best of the best and bring them to their resorts. We always encounter beautiful kind people wherever we go. Our butler, Candido aka the Candi Man, is head and shoulders above every staff member we came encountered. Our second butler, Kat, was super awesome too. We met some amazing people aprons the property and when you stay at this resort you should go check them out. Our bartender at Flamingos, Govany, was simply extraordinary. He always has a smile and some humor along with great drinks. Our favorite breakfast place was Chefs Kitchen. Jordán the cook and Guillermo an exemplary waiter continued to impress everyday. The Palms restaurant is a brilliant seaside lunch restaurant. Go see Roberto and Jordán and they will take great care of you. Although you rarely see them, the housekeeping staff is top notch. My man Sami, took great care of our room with a smile everyday. I also have to thank Carlos the manager. He handled an issue and made it right in a very professional manner. Well done Karisma, again. We can’t wait to stay at Margaritaville!