El Dorado Royale, by Karisma

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14499 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Fabulous 5* resort-total luxury! Adults Only!

    Reviewed by Gill W(Oxford, United Kingdom) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 4th time here- we love it-we have tried different type rooms and floors and even the casitas-they are fabulous! We love the choice of 16 different kinds of restaurants and almost the same amount of bars! The staff are absolutely wonderful and always treat you like royalty!we love that it’s Adults only!

    Very nice

    Reviewed by christinesU672OQ(Whitstable, United Kingdom) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were there a couple of weeks ago. Lovely well kept hotel, the food was wonderful. The best I have encountered on any holiday abroad. The waiter presents you with the wine list, the cheapest wine is about 40 dollars which is ridiculous but you can have their house white or red no charge which is awful. You are made to feel guilty for refusing to pay for the wine. I felt very awkward at times. The staff seem very happy and will always try and help you. Our concierge were Reina and Jesse we found them very nice and helpful. You will be asked to go on a tour of the hotel which will take about 1.5 hours it doesn’t, it’s more like 3 hours and it is basically time share. We went to cirque du soleil which was ok we have seen it all on Britain’s got talent. We also went to Coco Bongo which was crazy but good fun and we are 68 and 71! We got home at 4.00am. Our room was ok but the light from the landing outside shone straight into our room at night which was annoying. We put a beach towel over the toilet door to block out the light which helped. Nice holiday we would go again but who knows with the corona virus!!

    Amazing hotel with wonderful staff, and top notch entertainment!

    Reviewed by chrisj89(Raleigh, North Carolina) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time at El Dorado Royale last week for 7 days! It is very quiet, serene, and peaceful, yet certain areas kept the party going depending on what you like to do! We had many people that helped us during our stay and helped to make our stay very memorable. Everyone we encountered had a smile on their face willing to help in whatever capacity we needed! I really enjoyed the separation of the resorts, but that you could use all of the amenities/activities depending on what you wanted to do that day. We were upgraded to the Casitas our last two nights and absolutely loved, loved it!! We started at a swim up at El Dorado Royale and that was amazing as well. One person I want to recognize is Josie from Activities staff. I mean, WOW! She is truly an amazing individual, with so much heart and caring for others. I never saw her without a smile on her face and helping others to have fun. She has so much energy, and that is so contagious to everyone she encountered. We saw her leading one of the night shows at first, and then went on the Greenhouse tour with her the day after. Very very knowledgeable in the different foods that are made, the underground water, and different animals. We saw her again that day at the pool foam party and she had as much energy as she did at 10 in the morning. Such a genuine selfless individual. I hope that the management is able to recognize her in some capacity. We were very sad to leave, and hope to be back very very soon. Christopher Earp

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Great Villa Experience

    Reviewed by 312ilenew() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As members of Exotic Travelers Club we had the opportunity to stay for the fourth time in one of the resorts Two Bedroom Presidential Suites. The suite itself is a huge two bedroom with a large livingroom containing a nice size dining table and a fully stocked bar. There is a small kitchen (but who is cooking) the refridgerator is completely filled with bottled water, wine, champagne, juice and anything else you could ask for. Each bedroom has its own large bathroom with plenty of towels and most amenities you can think of plus a large jacuzzi for bubble baths if you like them. One of the highlights of this suite is the backyard. There is a beautiful pool several of your own personal lounge chairs a big bali bed and just beyond that your own private beach area. You can't ask for more. There are plenty of restaurants to choose from and many activities to participate in if you care to. The thing that makes this experience so special however is the wonderful butler staff. Claudio, Yalma, and Candido. I can not say enough about the special caring attentiveness they brought to the job everyday. Every request was honored in the blink of an eye and with a happy spirit. They made all of our reservations, packed us picnic lunches for an excursion we took, and one afternoon Claudio even raced to pick us up in the golf cart with fluffy warm towels from a lunch in a rainstorm. What more can you ask!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Excellent

    Reviewed by bryanl298() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    4th time to this resort and can’t wait for the next trip back. All the staff and food was exceptional. Very well keep grounds and the service is excellent. All the staff make you feel special and comfortable.