Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18207 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Place with a few Hiccups

    Reviewed by tprice4132(West Greenwich, Rhode Island) on Nov 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Bad: Door Keys never worked for us and it was never officially fixed we just kept getting new keys. Air conditioning is one temp. It’s either ice cold or hot. Cockroaches in the tub in the room....gross. Bed sheets to outdoor bed took forever to get changed. We asked 4 separate times and it was finally done. The resort was gorgeous the best meals are at night in Spice and Chez and really all the restaurants. Lunch and breakfast buffets are very average. Late night entertainment is phenomenal. I would recommend but I would not return myself I don’t think.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-5

    Best Time Ever at ERC

    Reviewed by gila2020() on Nov 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is late but the stay at ERC was amazing and exceeded my expectations. Everyone was so friendly and I have never been pampered like that in my life. The staff at the Excellence Club were amazing especially Ericka at the Beach and Daniel in the club. Our favorite restaurant was Spice due to the service of Juan De Dios an Adrian. All the restaurants we ate at were all great and Salamon always made sure we were satisfied, Also a thank you to Misael from the breakfast buffet for making sure we were taken care of and going out of his way to get us items not even in the buffet. All the staff at the sports bar were great especially making sure I was able to see the Broncos game, I never left the beach except to get a hydrotherapy and couple's massage.We can't wait to go back and maybe next time I will go sit by or get in a pool. Thank you ERC for making our 30th anniversary perfect and we will be back next year!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Value

    Value-5

    A beautiful wonderful place with the best staff

    Reviewed by Bob S() on Nov 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are on our 10th day of an 11 day stay this is the fourth time we have been here 3rd time in the excellence club. I have to thank the whole staff overall but a especially the pool concierges Fernando, Secundino, Francisco and last but least Ernesto for making our time by the pool so relaxing and catering to our every need. Also Alfredo who has only been here for a month but has taken care of all of our needs in anything. Again thank you. We sad that we have to go home tomorrow but it is time. All of these people make you feel at home. This is one of the best resorts anywhere in the world. Already booked for next year cannot wait.

    Extremely Disappointed

    Reviewed by Lori R() on Nov 21, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I have stayed at multiple Excellence resorts multiple times in Mexico - and I have never had a bad experience until this trip. The resort itself was very beautiful and our rooms were clean and nice, the Spa was ABSOLUTELY AMAZING and their staff was outstanding, the lazy river was great - but they could use more soft floats. This is the first time I’ve stayed at this specific resort. The big restaurant, Barcelona, were the buffet is served was closed during our stay and moved to a smaller restaurant which caused issues at dinner because they didn’t have the buffet option for guests who didn't want to wait. They also had 1 or 2 restaurants closed every night. There were multiple occurrences where we were brought food that was not what we ordered. When we mentioned to our waiter that it was the wrong food item, they would argue with us. In one instance we had to show them the menu. Always an excuse and never an apology. Another issue we had was with the bathrooms. Multiple times during our stay the bathrooms were out of toilet paper and hand towels, it was multiple bathrooms on multiple days. We did not upgrade to Excellence Club. I have never had to upgrade at other Excellence resorts to get great service, but maybe you do at this one. For a trip that you looked forward to, worked extra hard to take the time off, spent the money and expected to enjoy your time off with pampering and amazing food…..and to be disappointed in the end is sad. I will never come back to this resort.

    Great choice!

    Reviewed by smudgealfiemillie() on Nov 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time to Cancun and can not fault ERC. Everything was spot on. Well done to the whole team at the hotel. The rooms, the food, the entertainment, and the service from everyone is faultless. Missing it already!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5