Panama Jack Resorts Playa del Carmen

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 13012 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Punches Above Its Weight Class

    Reviewed by gobalik(New York City, New York) on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What's not to love: 1. Center of Playa del Carmen 2. Warm, welcoming staff 3. Applied Covid-enhanced measurements seamlessly 4. Good food! 5. Grab n' go ceviche from Jack's 24 6. Delicious cappuccinos 7. Comfortable, well-decorated rooms 8. Huge showers with strong water pressure 9. Indoor/outdoor street-level restaurants 10. A price point that's too good to pass on Playa Resorts hit a homerun with Panama Jack Playa del Carmen. I have a room tour/sneak peek video on YouTube at gobaliksocials. Happy travels!

    Got unwelcome on day 1 from front desk

    Reviewed by vsvechin() on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Please beware of the front desk - Franchesco, he told us our reservation was cancelled, then the suite we bought was not available, he kept changing his story all the time. Unacceptable for 5 star resort. Be firm with then and get what you paid for. We eventually after 29 minutes of arguing, got what we ordered. Ocean view suite, very nice, very clean. the service at italian restaurant was very good. Bars are very nicely stocked, good variety of liquor.

    Individual ratings:

    Location

    Location-5

    Service

    Service-3

    Value

    Value-4

    Coffee shop!!

    Reviewed by R6462KLcatherinew() on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Erika Dominguez at the Coffee Co. was an absolute delight!!!! Can’t wait to see her next time. Erika was excited and friendly each and every time we visited. She was fast and efficient! I wish I could take her back home for my local coffee shop!

    Panama Jack, Playa del Carmen

    Reviewed by 225leannab() on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Andres, Alberto, Sergio, we’re amazing entertainment! Always keeping us involved, and safe with the coronavirus. Adal and Francisco were amazing, fun bartenders! Everyone was so nice and remembered our names making us feel at home! Would highly recommend Panama Jack in Playa del Carmen. Jesus was a great server, it would be good to have maybe more than one server by the pool! We had a complimentary COVID test done which was awesome. The best staff!

    The BEST staff EVER!

    Reviewed by Alhfatima95() on Jan 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have no idea where to start. This was the best resort and the best experience. The staff were so kind and so accommodating. The snack bar, the amenities, everything was perfect. Traveling with my 7 month old was a breeze. Big SHOUTOUT TO DAVID, YANETH, ISRAEL, MARTIZA, RUTILIO, DANIEL, ABRAHAM, HECTOR AND MARIO!! Also a big shout out to the staff at Restaurant Bella. I can't express how amazing they were to us. OSCAR : YOU WERE AMAZING! ADAL AND ADNAN, WE MISS YOU.