Secrets Akumal Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7114 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Outstanding

    Reviewed by webheath(Redditch, United Kingdom) on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    2 weeks in a paradise. My wife and I have had holidays in many countries around the world and this is one of the best facilities ever. 7 restaurants, 3 pools and a most beautiful beach. This resort is most certainly 5 star with superbly trained staff. As good as the resort facilities are, the staff are even better. Congratulations to the hotel group and management for establishing and maintaining such high levels of customer service. Special mention goes to Daniela and Alejandro in Sea Side Resteraunt in mornings. Also Filipe as poolside waiter, Mikeala from beach service and J D concierge in block 1. We have no hesitation in recommending this resort and we will certainly return. Very well done to all.

    Paradise on the South

    Reviewed by mldgla() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was just perfect... even if we were their during the Covid - 19, nothing was impacted.. they reduce the number of restaurant because the number of guest was going lower every day but the quality of the food stay the same all the time. They continue to organize activities... They invites singer in the evening... Like I said... that was just perfect... Thanks to that Wonderfull team...

    Brilliantly stunning and perfectly romatic!

    Reviewed by DebbieMonroe444(Orchard Park, United States) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Where to begin! We got there and were surrounded by lush green trees and a rooftop of pure beauty as it had a small pond on the actual rooftop with large stones you can walk across! So majestic and so open! You then walk down stairs to a paradise that will make you forget your world at home. This is your new home for your stay! All paths that you take will lead you to something even more beautiful than the last. The quiet pool is an oasis and one of beauty. We however enjoyed the main pool where you could spend time at the swim up bar and chat with new friends. The medium pool is also pretty quiet and fairly close to the main pool but far enough away where it was just a little bit more romantic. All pools had ample bar service and food service whether it be a restaurant or service from the incredible staff at this resort! They were always at your service if you desired a drink or a full lunch brought to your table or even your lounge chair or the beach too! The food was outstanding and definitely catered to those with allergies. ( my husband is celiac and needed a special menu which the chefs provided daily for him!) So many bars and restaurants to choose from and each with it's own cuisine. If you love dessert, or seafood, this place is for you! Room service was exceptional. We are night owls and enjoyed a snack at 2am. We also enjoyed going to the Coca Cafe! You could get coffee and ice cream after dinner and even a sandwich to take back to your room if you got hungry later for something they didn't have on the late night menu. Always enough lounge chairs at all the pools and they are so comfortable too. You could fall asleep and forget the day. However if you are up early and like to snorkel, you will most likely see many turtles under water amongst so many beautifully colored fish and coral. This was a do not miss kind of thing. The beach is white sand and so easy to walk on. So perfect! The rooms were also so perfect in so many ways. Each with a balcony with a plunge tub to relax after being out in the sun all day. We used this almost every day and were able to see not only the beach from our balcony but the sunset and stars too! The Jacuzzi in the room was round with jets to also relax in. I used this quite a bit before a shower in the beautiful large shower area with a rain shower head. The sinks were perfect for him and her and the beauty mirror with magnifying glass was definitely a plus for make up! The beds were so nice and extremely comfortable. Enough room for all clothes that you bring and rooms were quiet as can be. Very private. Rooms were always clean and turn down service is a must because they bring you yummy candy and fill your ice buckets every night! The staff is honestly why we keep coming back to Secrets Resorts. Jerica (head of concierge) is the best and most helpful! She was always there to help us even if she wasn't working! If you need your flight information or boarding passes printed, they were done immediately. She is a gem and we are so fortunate to know her. Each building has it's own Concierge too which made everything so easy to get as a moments notice. Edgar was another one of the concierge that was extremely helpful on a daily basis! We also love Gabriel who is food and beverage manager on staff. Not a thing he wouldn't do for anyone! The entertainment staff is also outstanding and will always know your name. (which at a place away from home is so nice to hear) They are respectful and always have a ton of energy. Each one of them was always at the top of their game! Wait staff like Felipe, America, and honestly ALL of the wait staff were beyond efficient! If you book this resort, you won't be disappointed! One more thing that happened while we were away. Corona Virus hit at that exact same time. When we left home, everything was completely normal. During our two weeks, everything was completely different at home. At the resort, they made sure that everything was top notch despite everything going on back home. Even though less people were there, no one would ever know that anything was going on. They wanted to make sure our vacation was something to write home about...and it was!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    A wonderful escape!

    Reviewed by Jaydrey1(Grand Rapids, Michigan) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were looking for a winter escape and chose Secrets Akumal after reading the ratings and reviews on Tripadvisor and other sites. We couldn't be more delighted. Everything was perfect; our room, the grounds/facilities, the food, and the staff were all first class. We enjoyed our garden view, preferred club room because it even had a partial view of the ocean. The whirlpool and soaking tub were great, and the little details made the place enjoyable. Preferred club was nice for the special check-in/check-out as well as the lounge (which we used almost every day when we got hungry between lunch and dinner). Also had a special restaurant open for breakfast for preferred club members. The food was wonderful. Our favorite was the Mexican restaurant followed by the French restaurant. We felt the food at those places were extra special, and service was good. I have to mention that the room service was amazing! Ordering from the in-room tablet, and having high quality food delivered every time was above and beyond our expectations. The gym was nice for a resort, but the spa was really incredible. A labyrinth of rooms and seating areas, I could see parts of the spa appearing in a magazine. But I think our favorite place at Secrets was the beach cabanas. Yes, they cost extra, but they were totally worth it. The bed was a cool, comfy place to lounge, but having access to reserved beach chairs to sun yourself was very nice. The beach concierge and wait staff bringing you food and drinks whenever you wanted it was perfect. For $50 for the whole day, what else could you want? Some pics below. I will say that the staff were all super friendly and helpful. Everyone said hello. Everyone asked if we needed anything. But Yair, our concierge from Building 3, was the best. He always asked how we were and if we needed anything (and if we did, it came immediately). He was quick with good recommendations and suggestions, and made reservations for us (beach cabana) promptly. He even helped us with our transportation with the airport after we had trouble calling them. Yair deserves a lot of credit for being the face of Secrets for us. I highly recommend this resort, and I hope to return.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Perfect Mexican getaway

    Reviewed by 417wolfgangg() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful grounds , Relaxing pools with enough lounge chairs and great ocean beach for swimming. Bring a snorkel and see the turtles. The staff was super friendly , The food was great and the entire resort was super clean. We will be back.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5