Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18723 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    From Vancouver

    Reviewed by Angela K() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good Karina was the concierge and she was very helpful and friendly. The mediterian restaurant was very good. The room is good and I enjoy seeing the wild life around the resort. I really like the nature and the jungle around.

    Mixed feelings

    Reviewed by sunfun12345678() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    On Day 5/7 and will start with the good, there are many activities that are included and we have done one everyday. The staff running the activities are excellent. We did, planting a tree, zookeepers, bike tour, swimming in the cenote,and swim in jade river. Love that tours are in spanish and English. Now the not so good. Reception staff was horrible on checking in sent us to room that was not clean did not get any of the request I made and reception staff are rude. Had to meet with supervisor who said would upgrade our room to eco suite with seperate room for kids, for sure for the last 3 days of stay. We are in the eco suit superior with bunk beds in room. Supervisor/manager promised to upgrade and decorate room for my sons birthday which is today .....well never happened. Didn't even decorate current room. Went back to reception more then once and was told to come back. Sorry, but not waiting in line for 30 mins again and again to be told the same thing, "can't help you come back in an hour". Management needs to follow through with what they tell their guests. Here to have fun and plan to rent some jet skies tomorrow, however if you are use to staff going out of their way to make your stay memorable, haven't found that here beside activity staff.

    Eco friendly

    Reviewed by jobennett655() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We arrived at the sandos caracol eco resort in ???? mexico on the 27th August and stayed for 2weeks! It was so different to the hotels that I have stayed in. The rooms where so clean and spacious but the only downfall was that the balcony s that some rooms had where so tiny that you could barely move on them ! We ended up moving to a family room where the balcony was much bigger and was able to move around more! Most of the staff where really friendly and couldn't do enough for you. Nestor: he does the romantic boat ride which is on site and was friendly and tells you about the history of mayan people who used to live there! On your little boat ride you get a bottle of prosecco and chocolate strawberries which is really nice Jesus: if you are looking to book coco bongos then he is the guy to book it with In side the resort. He takes you and picks you up. He even takes you to where you are sitting inside! He gave us all the information we needed and really looked after us throughout! Really recommended him 100%. Thank you for our free t shirts. Plenty of restaurants on site even a vegan 1 so you can't moan that there is nothing to eat . The best 2 was the El templo Japanese and the Los lirios fish and steak. Food was really good in these 2 couldn't fault 1 bit! If you don't like animals then this isn't the place for you as the racoons, monkeys, coties etc all roam round freely in lobby area by your rooms and everywhere as this is the home /habitat so stay clear if you don't like! I was in my element because am an animal lover so this made my day! Overall I loved this place as there was plenty of activities on site and a really nice place! The bars are only open till 12 too. If you want to do any trips there is a concerige desk where you can book them and it is only about 20mins down the road to do some of them too so not very far at all! Will return here again soon and definitely stay in the adults only part too.

    Terrible resort

    Reviewed by Hai T() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We never come back here again and not recommend for any one terrible service food bad beaches too much rock ....employees don't speak well English .last day my vacation made us late for bus.the room the phone not work we need come front desk asked for bells boy bring my suitcase and when we come cut the keys the staff dont help us put the suitcase in the bus .and they tell us need take the taxi to airport paid for 100 usd and the hotel kepp excuse not hotel fault it's my fault because we late with the bus but the bus right there and we there still terrible service and the room we book 2 day has toilets plugged no one come take care and water over the shower. Bad bad resort we never come back e

    A learning experience

    Reviewed by shelly c() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Got rooked into their time share!! We were treated very well by everyone until we said we weren't interested and then did things change!! I just want out Sandos!!! And I will be done!! Answer the correspondence from myself and our travel agent!!

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-5