Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

Showing Sandos Caracol Eco Resort feature image

Hotel Location

51 km from CUN airport

Please Note:

Sandos Caracol Eco Resort will undergo a phase by phase renovation project to guest rooms in their Family section. The second phase will include the remodeling of 192 rooms while creating an additional 156 Signature Eco Superior rooms and 36 Eco Family Suites. This phase will begin July 3rd – December 23rd, 2017. These rooms are located in buildings 20 through 32 and 43 and are separated from other buildings and facilities. The visual and noise impact will be kept to a minimal and guests will be able to enjoy all the facilities and services of the hotel.

The Aqua Park will undergo a maintenance project to the area for young children from September 25 to October 7, 2017; work will be done between the hours of 9:00 a.m. and 6:00 p.m. Monday through Saturday. During this time 17 slides with a maximum height: 1.10 m / 3 feet 7 inches be closed while the other remaining slides will remain open for guests:

- 5 slides with minimum height: 1.10 m / 3 feet 7 inches AND maximum weight: 130 kilos / 287 lbs

- 7 slides with minimum height: 1.40 m / 4 feet 7 inches AND maximum weight: 130 kilos / 287 lbs

Hotel reviews summary
Our guests rated this property 4.0 out of 5

Our guest rating from 6 reviews

		
						TripAdvisor users rated this property
						4.0
						out of 5

TripAdvisor rating from 13021 reviews

Overview

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at this Playa del Carmen resort. The resort's dedication to low environmental impact means monkeys and tropical birds are right outside the door.

Amenities & activities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms
  • Child care services ($)
  • Children’s pool
  • Playground
  • Waterpark
  • Video games
  • Mini movie theatre

Baby club

  • Open daily

Open from: 10:00AM to 1:00PM

Age range: 2 to 3

Baby club

  • Open daily

Open from: 3:00PM to 6:00PM

Age range: 2 to 3

Kids club

  • Open daily

Open from: 10:00AM to 10:00PM

Age range: 4 to 12

Eco - Activities for Kids

Focused on teaching our children to live in harmony with nature, to take care of the environment and also in order to learn about the plants and animals of the region. We have prepared several activities especially for children to interact with native animals in their nature. (Jungle Tour)

    The age range below will determine the quantity of children during booking.

  • Children ages: 2 to 12
Type Amenities

Sirena Poolside Bar

  • Bar
  • Pool bar
  • Open air

Iguana Poolside Bar

  • Bar
  • Pool bar
  • Open air

EL Nido

  • Bar

L’Elefant

  • Bar
  • Lobby bar

El Manglar

  • Bar
  • Sports bar

El Mapache Chill-out

  • Bar

Beach Bar

  • Bar
  • Beach bar

La Tortuga

  • Bar
  • Pool bar

Theater Bar

  • Bar

Los Lirios

  • Bar
  • Music lounge

Los Lirios

  • Nightclub

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Internet

  • Business centre ($)
Type of restaurant Type of cuisine Open for Additional information

La Laguna

  • Buffet
  • International
  • Breakfast
  • Dinner
  • Lunch

La Mascaras

  • Buffet
  • Mexican
  • Breakfast
  • Dinner

EL Nido (24hrs)

  • Snack bar
  • International
  • Snacks

El Templo

  • À la carte
  • Asian
  • Dinner
  • Reservations required

La Riviera

  • À la carte
  • Mediterranean
  • Dinner

Salvia

  • À la carte
  • Gourmet
  • Dinner

Los Lirios

  • À la carte
  • Grill/steak house
  • Dinner

Fogo do Brazil

  • À la carte
  • Grill/steak house
  • Dinner

La Toscana

  • À la carte
  • Italian
  • Breakfast
  • Dinner
  • Lunch
  • Rooms: 956
  • Fitness centre: On site
  • Fitness classes: On site
  • Salon: On site ($)
  • Sauna steam room: On site
  • Spa: On site ($)
  • Spa treatments: On site ($)
  • Water aerobics
  • Daily activities
  • Round-trip airport transfers
  • Tennis (unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
  • Water sports: Boogie board, Sailing (insurance fee applies) & Kayaking
  • Fitness Centre: free use of exercise equipment, sauna, steam room & Jacuzzi (18+ yrs).
  • “Kid’s Club” from 10:00 am to 10:00 pm (4-12 years) with supervised full activities program: children’s pool, games and crafts. Mini disco.
  • For the ages 2-3 years, the schedule of the Baby Club is 10 am to 1 pm and 3 to 6 pm.
  • Teen’s Activities.
  • Eco – Tour: enjoy a beautiful walking tour and discover the marvellous natural areas of our Eco-Resort.
  • Eco - Activities for Kids: focused on teaching our children to live in harmony with nature, to take care of the environment
  • Romantic Canoe Ride: enjoy a romantic and relaxing canoe ride through the natural waterways of our mangroves. (Reservation required – for couples).
  • Stay at one can play at two! Stay at Sandos Caracol Eco Resort and use all the facilities of Sandos Playacar Beach Resort (transfers are not included)
  • Nightly entertainment
  • Intro scuba lessons in the pool
  • See included meal plans
  • All taxes

Carretera Cancun

Chetumal Km 295

Playa del Carmen, Mexico

52-984-873-4444

51 km from  CUN

    • All-inclusive: Included
      • Unlimited international and domestic drinks
    • ATM
    • Business centre
    • Concierge
    • Currency exchange
    • Dry cleaning ($)
    • Gift shop
    • Laundry services ($)
    • Medical services onsite ($)
    • Meeting facilities ($)
    • Photo shop ($)
    • Tour desk
    • Car rental desk ($)
    • News stand

    Pools

    • Adult-only pools: 1
    • Jetted pools: 1
    • Kids' pools: 1
    • Outdoor pools: 2
    • Waterpark: Included

    Golf

    • Golf: On site ($)

    Water sports

    • Dive shop: On site ($)
    • Motorized watersports: On site ($)
    • Non-motorized watersports: On site
    • Scuba diving: On site ($)
    • Snorkeling: On site

    Other sports

    • Aerobics: On site
    • Bicycles: On site
    • Tennis courts: On site

    Other activities

    • Beach activities: On site
    • Daily activities: On site
    • Games room: On site

    Rooms

    All rooms include:

    • A/C
    • Alarm clock
    • Hair dryer
    • Mini-bar
    • Phone
    • Safe
    • TV

    Select a room type:

    Caracol Family Section Standard room includes:

    • 1 king bed, or 2 double beds
    • Minimum 1 adult, maximum 3 adults
    • Maximum 2 children
    • No more than 4 guests in the room
    • Bathroom with shower only
    • Ceiling fan
    Caracol Family Section Standard room

    Caracol Family Section Standard room

    Caracol Family Section Deluxe room includes:

    • 1 king bed and 1 sofa bed
    • Maximum 3 adults
    • Maximum 2 children
    • No more than 4 guests in the room
    • Bathroom with shower only
    • Ceiling fan
    • Whirlpool
    Caracol Family Section Deluxe room

    Caracol Family Section Deluxe room

    Caracol Family Section Junior Suite room includes:

    • 1 king bed and 1 sofa bed
    • Garden, Pool or Jungle View
    • Maximum 3 adults
    • Maximum 3 children
    • No more than 5 guests in the room
    • Bathroom with shower only
    • Ceiling fan
    • Living room
    • Whirlpool

    Royal Elite Superior includes:

    • 2 double beds, or 1 king bed
    • Maximum 3 adults
    • Maximum 2 children
    • No more than 4 guests in the room
    • Climate control
    • Mini-bar
    • Wifi, Premium liqueur bottles and 24 hour room service.
    • Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
    Image showcasing Royal Elite Superior

    Royal Elite Superior

    Select Club Superior room* includes:

    • 1 king bed, or 2 queen beds
    • Garden, Pool or Jungle View
    • Maximum 3 adults
    • No more than 3 guests in the room
    • Bathroom with shower only
    • Ceiling fan

    *Select Club Adults Only 18+ guests are entitled to the following upgraded services:

    • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
    • Bathrobes
    • Air conditioning
    • Ceiling fan
    • Cable color TV
    • Clock radio with alarm
    • Telephone
    • Coffee machine
    • Iron and ironing board
    • Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
    • Safe

    This private area allows maximum seclusion from the rest of the hotel and offers:

    • Reception area exclusively for Select Club adults only guests
    • Small business center
    • Private concierge
    • VIP bracelets
    • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
    • An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates and for dinner, a gourmet à la carte vegetarian menu

    Adults Only Ocean Front Club House:
    The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

    • Private concierge (butler) to make sure everything is perfect for your enjoyment
    • Towel service
    • Lockers
    • Showers
    • Premium liqueur bar and gourmet canapés
    • Book selection with reading area
    • Living room with TV’s
    • Billiard tables

    The beach area provides you with:

    • Hammocks
    • Lounge chairs
    • Beach beds
    • Private cabanas for optimum beach time
    • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
    Image showcasing Select Club Superior room*

    Select Club Superior room

    Select Club Deluxe room* includes:

    • 1 king bed and 1 sofa bed
    • Garden, Pool or Jungle View
    • Maximum 3 adults
    • No more than 3 guests in the room
    • Balcony
    • Jetted tub

    *Select Club Adults Only 18+ guests are entitled to the following upgraded services:

    • Bathroom with shower, hair dryer, VIP amenities and vanity mirror
    • Bathrobes
    • Air conditioning
    • Ceiling fan
    • Cable color TV
    • Clock radio with alarm
    • Telephone
    • Coffee machine
    • Iron and ironing board
    • Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
    • Safe

    This private area allows maximum seclusion from the rest of the hotel and offers:

    • Reception area exclusively for Select Club adults only guests
    • Small business center
    • Private concierge
    • VIP bracelets
    • Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
    • An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates and for dinner, a gourmet à la carte vegetarian menu

    Adults Only Ocean Front Club House:
    The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:

    • Private concierge (butler) to make sure everything is perfect for your enjoyment
    • Towel service
    • Lockers
    • Showers
    • Premium liqueur bar and gourmet canapés
    • Book selection with reading area
    • Living room with TV’s
    • Billiard tables

    The beach area provides you with:

    • Hammocks
    • Lounge chairs
    • Beach beds
    • Private cabanas for optimum beach time
    • Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
    Select Club Deluxe Room

    Select Club Deluxe Room

    Signature Eco Superior includes:

    • 1 king bed and 1 bunk bed
    • Minimum 1 adult, maximum 3 adults
    • Maximum 2 children
    • No more than 4 guests in the room
    • Balcony
    • Bathroom with shower only
    • 24 hour room service
    • Wi-Fi
    • Purified water dispenser
    Showing slide 1 of 2 in image gallery showcasing Signature Eco Superior

    Signature Eco Superior

    Showing slide 2 of 2 in image gallery showcasing Signature Eco Superior

    Signature Eco Superior balcony

    Signature Eco Junior Suite includes:

    • 1 king bed and 1 bunk bed and 1 sofa bed
    • Minimum 2 adults, maximum 3 adults
    • Minimum 2 children, maximum 3 children
    • No more than 5 guests in the room
    • Balcony
    • Bathroom with shower only
    • 24 hour room service
    • WI-Fi, Purified water dispenser
    • Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
    Showing slide 1 of 4 in image gallery showcasing Signature Eco Junior Suite

    Signature Eco Junior Suite

    Showing slide 2 of 4 in image gallery showcasing Signature Eco Junior Suite

    Signature Eco Junior Suite bunk beds

    Showing slide 3 of 4 in image gallery showcasing Signature Eco Junior Suite

    Signature Eco Junior Suite balcony

    Showing slide 4 of 4 in image gallery showcasing Signature Eco Junior Suite

    Signature Eco Junior Suite bathroom

    Signature Eco Deluxe includes:

    • 1 king bed and 1 sofa bed
    • Minimum 1 adult, maximum 3 adults
    • Maximum 2 children
    • No more than 4 guests in the room
    • Balcony
    • Bathroom with shower only
    • 24 hour room service
    • Wi-Fi
    • Purified water dispenser

    Eco Family Penthouse includes:

    • 1 king bed and 1 bunk bed and 1 sofa bed
    • Minimum 2 adults, maximum 3 adults
    • Minimum 2 children, maximum 3 children
    • No more than 5 guests in the room
    • Balcony
    • Bathroom with shower only
    • 24 hour room service
    • 2 showers, and 2 water closets
    • WI-Fi, Purified water dispenser