Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 15591 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Absolutely perfect!!!

    Reviewed by stephtim2905(Newport) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Words can't describe how much we loved it here. Everything-food, drink, beach, pools, room-everything was amazing! Best of all was the service we received. The employees work so hard and are very kind and helpful. We had a perfect week together there!

    First (and excellent) time at an all inclusive resort

    Reviewed by OK_Guy1974() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time at an all inclusive resort and I was more than pleasantly surprised. We stayed two nights in a fourth floor preferred club suite (which was very close to a full ocean view) and three nights in an ocean front suite (which had a wonderful full view). I do not understand how anyone could fail to enjoy this resort. I read in previous reviews regarding complaints as to high pressure to take a tour/presentation for a vacation club sales pitch. We said no thank you. The only pressure "applied" was the offer of a $600 spa credit and when we said no thank you again, that was the end of any solicitation regarding the vacation club. The entire discussion was as polite and respectful as it could possibly have been. We personally enjoyed the preferred club. It was an enjoyable place to have a quiet mid day or evening snack and drink. I do not think it is a necessary part of the experience here, but we enjoyed the peace and quiet of the club setting every day. I read in previous reviews that, at times, the resort catered to large corporate groups and that this upset certain reviewers. I spoke to a fellow guest that told me that he was part of a very large corporate group--otherwise, I would have never known that the group was there. There was absolutely no diminishment of any service or access to anything at any time. My personal favorite was the World Buffet. It offered a gigantic and delicious selection of food, including five or six types of ceviche every day for lunch. The grilled snapper by the pool was also fantastic.The dinners were good as well and we only had to wait to eat one evening. There was never any difficulty finding a chair at the pool or beach; there was no excessive saving of chairs or early morning race to reserve a spot. Pool service was excellent and there was never any wait for your favorite drink. The pool and beach were never loud or rowdy. Everyone seemed like they were there to relax and enjoy. The best part of this resort is very likely the staff. Everyone greets you, from the landscaper raking leaves very early in the morning, to the concierge in your building. There was no exception to this and everyone was as friendly as can be. Our suite was top notch. Service was unobtrusive and very good. We never once received a knock on our door for service. We will return.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Secrets Maroma - best beach

    Reviewed by NSinclair02(Orangeville, Ontario) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets Maroma, spent a wonderful week between Oct 3-10 /2019. We have travelled some 25 times to the Mayan over the years and have to say that the beach here is one of the best if not the best we have experienced. It has very soft ,white sand that you can walk for ever both north and south of the resort. No coral, no rocks, just beautiful sand gooing into the ocean as well. The food was good, the service was excellent, and totally enjoyed our stay there. The entertainment team work very hard day and night to please customers as does all staff. Enjoyed Alberto at the beach and Jonathan , Andrea, Angel as well. Would love to go back again!

    Honeymoon

    Reviewed by waiting4williams() on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment you walk into the resort it smelled just as beautiful as it looks. The staff was always pleasant and helpful. The food was so delicious.This was the perfect place to stay for our honeymoon

    ambience shift?

    Reviewed by beckystewarthunt(Colorado Springs, Colorado) on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We traveled in Oct. 1- 8 2019. We were just there in April. I know in April my rating was excellent. Why the downgrade? I fell in love with the Maroma in April as a result of the quiet, relaxing, elegant environment. Visit it October was a different experience. There were no quiet spots. Every corner has piped in music. Incredible cabanas close to the pool inundated with music from the sports bar, blaring music directly aimed at a rented cabana on the beach, I get people go to Mexico to party and they do at the main pool...that's why we head to the beach or cabanas. It became obvious that the resort had a large corporate come in which may have inspired the additional noise levels...hmmm....I'm a repeat patron. Hoping the noise levels can be reduced and eliminated in the "tucked in" areas I love about this resort. Hoping I can continue to come home to the Maroma.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4