Secrets Maroma Beach Riviera Cancun reviews
21795 TripAdvisor reviews
Above and Beyond.......
DanielW410410 (Riverside, Rhode Island) on Mar 23, 2024
From the moment that we stepped in to the moment that we left, we always felt like this resort made sure that we felt special and well taken care of period I couldn't think of a better place to send my family to in the future.
Beautiful Resort with excellent beach
rigajuly (San Mateo, California) on Mar 23, 2024
Resort located 35 minutes from Airport. Customer service is excellent. Great clean rooms. No waiting time in any dining place. Breakfast has a lot of variety of food - buffet style. Love French, Mediterranean, Italian restaurants. Lots of fresh sea foods. Will be back !
The Best In the Business
Jessica Z on Mar 23, 2024
This was a Mother-Daughter trip to celebrate her 70th birthday and the property did not disappoint! The rooms were excellent with great attention to detail in both cleaning and turn down service daily. Our concierge Miguel was phenomenal touching base with me each day to see how he could help. The entertainment staff do a great job of getting to know the guests and involving them in activities but are also respectful if you choose to opt-out. The beach is incredible and the entire property feels very safe and immaculate. A special shout out to Gabriela from room service who went out of her way to create a wonderful ambiance every time we ordered room service. I look forward to returning to this Secrets Maroma!
Best staff in the world!
kkvigil (Eden Prairie, Minnesota) on Mar 22, 2024
All the staff at Secrets Maroma gave us wonderful service all week long; front desk, waitstaff, concierge, pool/beach staff, housekeeping all had wonderful, positivie attitudes. We'd like to mention two in particular...waiter Carlos Batun and our concierge Luis Garcia were particularily exceptional. Already looking forward to a return trip!
Secretes: I’ll be back.
Sara M on Mar 22, 2024
Secrets Maroma was our best resort vacation thus far. My husband and I are relatively well travelled. We would go back to Secrets Maroma again and again, it was wonderful. The staff were incredibly friendly and helpful. Our building concierge, Emmanuel, checked in daily and let us know all activities happening that day. He’s the reason we went to the Brazilian night at the Beach Club and WOW. The food was amazing. Entertainment was fantastic. We enjoyed a few hours at the spa having massages. The spa is absolutely courageous. We enjoyed all meals we had. The only restaurant we did not visit was the Asian fusion; just didn’t have enough time to get to them all! We found the buffet had more than enough variety for breakfast; we did not have lunch or dinner there so cannot speak to it. The majority of the week was quiet, but near the end of our week a large group came in. It made it quite busy around the pool and they played their own music loudly on a speaker. It wasn’t terrible but a noticeable shift in pool atmosphere with the larger groups arrival.