Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 16952 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Secrets

    Reviewed by jasmine1417() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Resort was beautiful, the rooms and service were amazing. Pool and beach are clean. The food was excellent no complaints at all! Ramon from the restaurant El Patio was one of the best waiters I’ve had and made our experience here even better. Set up a beautiful dinner with tequila tasting with each course they brought out. Would definitely recommend coming here!

    Secrets Maroma

    Reviewed by 692mariaestherm() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great time at Secrets, Charlie from entertainment and Esther our building concierge make this trip much more enjoyable, great property, location and service ??????????. The beach this year is amazing, love to stay under the palapas on the beach ??, the service on the beach and by the pool were great, we only missed the whoa effect of the Lobby and the restaurant that are being remodel. Hope to go back when they are done

    Another outstanding visit "home"

    Reviewed by Happyinparadise927(Waterford, Wisconsin) on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are spending our final day visiting "home". We have had an absolute amazing visit. There are so many staff members that have made our visit as special as it was. Pedro our server at the pool is Unico! He made our trip so very special. He came down to the pool early every day and made sure to have bucket of ice and water bottles available for us before his shift even started. As soon as the bar opened he brought us a morning bloody caesar. I can't speak highly enough of him. He profusely thanked us for our support. All of the staff are so grateful that we are returning. Their livelihoods depend on it. The entertainment staff are very attentive. They would come and visit with us by the pool everyday. Gabriella, Rico, Enriquez and Angela were so fun to hang out with. They nicknamed me the Packers girl (I wore a Green Bay Packers hat in the pool every day). Bernadina was another fantastic server by the pool. Rodger was our concierge and was very attentive. After day one he knew us by name and would ask us how our day is. He has made special reservations for a birthday dinner this evening. Do not hesitate to come. Both the O'Hare airport and Cancun airport did a fantastic job making sure everything is sanitized and that everyone is wearing masks. Both airports were a breeze to get through. Hopefully they are just as easy on the return flight. The property has also done an amazing job sanitizing every area of the property. ALL staff wear facemasks at all times. We were facemasks at every restaurant or indoor area. We chose to eat outside at most restaurants and plenty of seating was available. We look forward to our next visit "home". Off to Secrets Akumal in May!

    AMAZING TRIP FROM START TO FINISH!!

    Reviewed by 436brittanyp() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I here came here during COVID for our honeymoon. Our trip was nothing short of amazing. When you first arrive they say “welcome home” and they really mean it. The staff here takes such good care of their guests. Upon arrival they took our suitcases and sanitized them before bringing them to our room. The hotel grounds and our room itself were immaculate. Everything was sanitized for us. The room was completely spotless. The maid service each day was completely spot on and consistent. The turn down service each night (where they take your dirty towels, bring new ones and turn down our bed each night) was a nice as well. I was blown away by the service by the staff here. Everyone was super attentive and helpful. All wait staff at the restaurants were amazing. Freddy and Antonio at the world cafe breakfast buffet were great every morning. Bourdeaux was our favorite restaurant. Domingo was our server that night and he was great. He gave us an amazing dessert platter to kick start the celebration of our honeymoon. The mussels were the best we have ever had and the beef cheeks literally melted in our mouth. We had seaside grill and barefoot grill for lunch each day and they were fantastic. The only place we didn’t get to try was Portofino, the Italian restaurant. I didn’t have high expectations for the food as I’ve been to other all inclusive hotels and the food wasn’t great, but let me tell you, every meal we had here was great. They had different events and dinners some nights throughout the week we stayed. Our favorite was oriental night and the fire show. The beach was immaculate as well. There was virtually no seaweed (like I was worried there would be) and the water was crystal clear. They had water activities available such as kayaking which we did a bunch of times. The beach and pool wait service was great too. All of the servers we had were attentive and always checking on us to make sure we had everything we needed. Seriously an amazing trip from start to finish. We will definitely be returning to this hotel.

    Amazing Honeymoon

    Reviewed by Jguzz233() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was by far the best service we have ever had at any hotel. Everyone who worked here was extremely nice, I can’t think of one person who wasn’t. The food was fantastic especially the French restaurant, Domingo was great! The drinks were top notch and the servers always seemed to be right there when ever you needed another one. The cleanliness of the hotel was def 5 stars especially traveling during Covid. They really did a great job here overall and we will definitely be returning to this hotel