Sandos Playacar Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 20878 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Covid Vacation

    Reviewed by TheBeachqueen() on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Let me start by saying we are not Royal Elite members at Sandos. We choose to go to the resort because we love it. Our trip this time was the longest we have done 2 full weeks October 22nd to November 5th After having 5 vacations cancelled because of Covid we decided we needed to get away and chose to go back to Sandos Playacar because we know what it is like during normal times and knew this would not be normal, and it wasn't. They were at about 25% staff and 20% occupancy. The grounds were not as clean as normal, but everyone was busting their butts to make sure you were taken care of. We were there during Hurricane Zeta. The staff was amazing getting rooms ready to move us all to the back of resort. Gave us 2 box meals to get us through to the morning (nothing fancy, but it was food) there was a huge mess to clean up afterward and it was all hands on deck to to get the clean up done. We were excited to see our friend Carlos Puc was back at the main pool bar instead at the lobby premium bar (it was closed during this time) Carlos was also working in the Meeting Point Premium Bar for a Sunday night football game and he knows we need Shots for every Seahawks TD. Another great surprise was that Jose Luis & Fabian were no longer in the Royal Elite bar and now in the family swim up bar & the snack bar. These 2 have been our favorites since our 1st visit 5 years ago. We were so disappointed when they moved them to the members pool bar. These 2 are so much fun, they add to the trip with their great personalities and never fail to make us laugh. We were over the moon to know we could spend time with our 2 friends. Another great bartender I want to recognize is the main bartender in the Meeting Point Premium Bar. I am sad i dont have his name, but always welcomed us with a smile, asked us if we want our usual or try something new. We had a great last dinner at Gourmex the manager Katia came around to greet everyone and make sure you were taken care of. Our waitress Sugey, was great, and right there before we needed her. This trip was just my husband and I, normally we go with 1-2 other couples. We are already planning our next trip for next year, and we have friends ready to go too.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Adult select section

    Reviewed by mary r(Naugatuck, Connecticut) on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is for the Sandos adult select section of the hotel which is part of the bigger resort. Rooms- very nice, clean, all have balconies some may have patios. Rooms come with umbrellas, iorn, mini bar (soda and beer), a water cooler, coffee pot and tea, sugar, coffee and dry creamer, robes, slippers and limited 24hr room service. Pool- the adult sections buildings direct access to the adult pool nice, clean lounges, wicker chairs and beds, towels, and occasional activities a few more steps and a bar that serves the pool and beach. Snack hut also but closed. there are other pools in the family area one has a swim up bar, two other bars and a cafe style buffet restaurant. next to that is a small water park with a slide and probably more. Kids seemed to like it and staff seemed friendly toward children. after the water park I believe there are 2 more pools but never made it that far. The food - A buffet breakfast, lunch and dinner.. For supper special restaurants all of which require reservations- Tip get the reservations for your entire trip day one...., french, italian, mexican, asian, , steakhouse(closed) one that slips my mind ..on a rotation due to covid. The food is ok, Some was outstanding some no to my tastes but your never going hungry. Room service - very limited but different things at different times. Get a menu. One thing we had wished for was better coffee and tea. I think they use powdered milk. often ran out of plain black lipton tea. ? Staff- very friendly, helpful. Drinks - depends on the day, one kind of beer xx, . mostly cheap liquor. If your at all fussy go to town and get your own. Some days choices better than others even in 'premium' bar. However that said they make some limited but very nice cocktails, which also depends on day/time as to what is available. Drinks are weak if you like it stronger ask for a shot to go in it. I like them that way on the beach so was fine . The beach was awesome. Very beautiful. You can walk out in it and swim there. People on the beach to sell you things, tours if you say no they do not bother you, my son booked tours from a man named paul, blue shirts and was happy but on one transportation to cancun was a nightmare. I would consider either not going or booking taxi. fine coming home. They have mattresses, yes mattresses on the beach to lay on... exceptional. Entertainment. - each night they have a short show behind the meeting place. These also require reservations. Tip get the reservations day one. With covid going on things may be different. Lots of animals around too. They also have bikes you can use for free. On the water they have kayaks, windsurfing and snorkeling equipment one hour at a time? '( mask and snorkel no fins?) We did not use any of this but they were available along with life vests. I enjoyed this very much but I like a place that I can walk around in shorts and flip flops. You would want a couple of summer dresses and sandals for the restaurants or an night out. Toiletries. Shampoo, shower gel and soap that's it Tip - bring conditioner, toothpaste etc. TIPS. although gratuities are included I tipped a bit BRING lots of one dollar bills. I was there for 10 days used about 150 in mostly ones at the hotel and about 50 elsewhere. Very difficult to get change for us money. If you can get some pesos at a bank here. Masks are required at the buffet line and a few other places otherwise up to you.... One other thing 'orientation' is a sales pitch for the vacation club. not a bad idea anyway as they give you a tour of the resort and do most of it over a meal. Sounds like a good deal but you have to remember that you pay the resort a fee 59 dollars a day per person for the all inclusive and that price is not fixed. plus taxes and airfare. So much but nice. Adults only does not mean a party place, mostly couples.

    Individual ratings:

    Service

    Service-4

    Value

    Value-5

    Won’t return!

    Reviewed by desereew2019() on Nov 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Every morning I wake up and hope for a better day but it’s gotten progressively worse. Zero maintenance going on here. The wall decor in the room is falling apart and all cockeyed. No hot water in one of the bathrooms even though we’ve called to get it fixed several times. The water purifier jug has not been filled, the safe keeps locking us out, the mini fridge doesn’t get refilled unless you call and ask and didn’t even work for the first two days here, cleaning service has no rhyme or reason to schedule. The food is lackluster, the “eco park” had seen a storm at some point and hasn’t been repaired so it’s just a pile of thatch and overgrown weeds. I had cash stolen right out of my wallet at some point, bot sure where. The room service menu is quite bare, lots of options listed but it’s mostly the same thing on a different plate and called something else. Seek&Go transfer service never showed up to pick us up from the airport, refuse to refund but keep asking if I want their service back to the airport when we depart. We vacation, sometimes several times a year, to this area and it’s the first time at this resort. We’ll definitely not be back.

    Ocean front breakfast

    Reviewed by Safari117429() on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I always had my breakfast at the Ocean front restaurant. The breakfast is always really good. Karina and Mirna are doing a wonderful job. They have a great attitude and are always very friendly and attentive. Thank you so much.

    Spa y Gym

    Reviewed by JosephineJ265() on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Definitely recommend this gym it was very well-equipped our trailer was very knowledgeable his name is Mario he will help you with anything you need sanitation is perfect and experience was very very good!