Handlery Union Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4571 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Worst Staff Ever/Room with view on a wall/Incredibly expensive Parking fees

    Reviewed by Passenger292640(Casablanca) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I never write reviews but I will make an exception for this hotel, we stayed 4 nights with family (3 rooms,5 people), let's start from the good things: location, that's it. Bad things: small room with a view on a wall literally nothing but a wall at 20in from your window. Never have I found so unfriendly staff in an hotel before (and we had our share of bad experiences around the world, but this one beats them all). From the servers at the restaurant (fake smile for paying customers at breakfast, but if you have a voucher from the hotel don't bother, they will not take care of you) to the bellboys and the receptionists, not a smile nor helpfulness, it seems that their job is a burden and they let you know it. Worst employee is the Valet at the parking, if he doesn't like to work in the service business I recommend he find another job. By the way the parking is 77.52$ a day if you have a SUV 66$ for a regular car. Go to the O'Farrel Mason Parking 100ft from the hotel round the corner, it's 35$ tax included per day (39$ with in$out privileges). For Breakfast you usually have to wait 45 minutes to get seated, and one day we waited to be served another 45 minutes after they took our order, apparently there was a mistake from the kitchen but even that was not warranted an apologie from the staff, we ended missing a cruise. Antiquated hotel even if they renovated the rooms. Stay away, plenty other ones around.

    Disappointing

    Reviewed by Twinkle63052(Saint Louis, Missouri) on Sep 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The location of the hotel is great. We stayed in a king room in the historic section. The room is so small. The toilet paper rolls keep falling out of the holder. The shower has very little water pressure. The air conditioner didn't work either

    Room was quiet, but a little small

    Reviewed by LeeAat D(Tucson, Arizona, United States) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We took a room here mostly for convenience. We had a meeting to attend at the convention center, and it was an easy walk. The room was clean, although a little small- we had two double beds with just two adults, and frequently felt a little cramped; we were thankful we didn't have the kids with us. The gym had enough space, but it was too warm in there- no air flow. All in all, the staff was polite and accommodating and the room served its function, allowing us to sleep soundly and stay conveniently near where we needed to be.

    September visit

    Reviewed by DROP77() on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Solid value for hte dollar. Great location. Super friendly staff. The Grill Room, which is their restaurant has good food and accessable hours. It is more attractive than the big box hotels.Cahrmaing to be able to open a window an drealize you are looking a usable fireescape made of wrought iron.Close to jsut about everythign downtown.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Perfecty start to the holiday

    Reviewed by Joanna N(Winchester, United Kingdom) on Sep 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After an 11 hour flight it was wonderful to arrive at the Handlery, right in the heart of San Francisco and have a swim and a meal before collapsing into the wonderfully comfortable bed. the position could not be more perfect for visiting all the sights, the breakfasts were varied and all of our party of 9 were able to find something from waffles to full american with healthy option in between. We had 3 nights and would have loved to stay longer.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5