Fiesta Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 3236 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not What I was Expecting - Quality Inn standards

    Reviewed by trip-a-daygirl(Lexington, Kentucky) on Jul 11, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    After reading so many wonderful reviews I was expecting a very nice all-inclusive resort. Not the case at all. When checking we were told our room would be inspected when we checked out and inventory taken. If anything was missing we would be charged for the missing item(s). Because their was only one person at the bell-hop and he couldn't leave his post we were sent off to find our room and dragging all our luggage ourselves. Then after finding our room (non-premium) we discovered our room was more like staying at a two star Quality Inn. Everything in our room was outdated and worn. It was absolutely laughable that someone would take anything from this room. It was truly an insult that the staff would advise us about the room inventory. The room was so dirty I didn't even feel comfortable sleeping in it. The good part was that they had a large variety of food to choose from. Many local dishes. Breakfast even had different fruit smoothies to choose from. Since we were only staying one night (and happy for that) we did try a cocktail at the pier bar during sunset. Both of our drinks were weak and tasteless. I wish I had a better experience. There were reviews stating similar experience as we had but unfortunately I ignored those hoping they were exaggerating. Also, this is a very busy property. Everything was always crowded. Even after we were seated for breakfast me and my hubby poured coffee into our cups to show that the table was taken. When we returned from the buffet someone had taken our chairs.

    Individual ratings:

    Service

    Service-2

    Value

    Value-1

    Amazing Everything.!

    Reviewed by Jazelynv(Chicago, Illinois) on Jul 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is absolutely amazing.! The pools are clean, food is delicious, near the ocean, plenty of activities, and amazing tour guides available. I’m currently on a family vacation, 19 of us, and they are so organized and helpful. Absolutely beautiful. Love it here.!

    Terrible experience

    Reviewed by danazkari() on Jul 08, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    When we got here, I left my pregnant wife with our bags while I went to park my car, thinking she would be taken to our room with our bags, came to find her standing next to our bags and nobody around her to help her out. Grabbed the bags and started walking, the bellman didn't even notice. Today, I got SCOLDED for getting near a stand next to the pool at the premium side, I said absolutely nothing and I almost got kicked out telling me that they were still closed, I still stayed and politely asked what was the stand about, and while still almost getting kicked out, they told me what they had (ceviche and fruits). And that's been the theme so far in the service department, good manners are nowhere to be found. The concierge was absolutely lovely though, she was nice and she reminded us what we were looking for when we came here. Everyone here should aspire to be like her. Now, the premium bit. The only advantages are that the rooms are a bit nicer, closer to the premium pool and there are people bringing you beverages, when you're at the pool or near it. That's it. I don't see the point of paying so much, the exclusive pool is not exclusive AT ALL, it's full of people and kids just like other pool, so the beds and chairs meant for us that payed extra, are all taken from the people that payed way less. My wife and I haven't been able to chill in any of them because of that. We're still here, so everything could improve as the vacation continues but... So far, it hasn't been what me and my family were expecting, it's changed considerably.

    Excelent desserts

    Reviewed by Nelavar30(Grecia, Costa Rica) on Jul 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Desserts are amazing. They melt un your mouth. Congrats to the chef Jordan. Excelent!!!! We enjoy diffrent flavors. Amazing combination of ingredientes, as nuts, seres am raising. Flavors are fresh and enjoyable. Besides, chef Jordan Is so linda as explain and dejaré recipes with costumbres.

    Incredible staff, hospitality, and services

    Reviewed by Vincent D() on Jun 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff is amazing. They are friendly, accommodating, and hard working. My family and I took a fishing trip, and the head chef and kitchen staff prepared the fish we caught for separate occasions and prepared each delicious dish uniquely and beautifully each time. Definitely a delightful and memorable experience. The rooms were always kept clean. The gym was exactly what we were hoping for. The pools were clean and comfortable. The food for breakfast, lunch, and dinner was more than we had hoped. And there are plenty of family friendly activities to engage in. I have many beautiful memories to take home with me. And I've made many friends here at the Fiesta Resort. Thank you all for a fantastic vacation and for your kindness Special Thanks: Kenia, Lisseth, Rosemary, Ana, Yeimy, Edwin, Daisy, Karen, Miguel, Maycol, Neyfred, Brandon, Steven, Johany, Jorge, Erika, Marisol, Magdalena, Maria Jose, Denia, Ivannia, Andrew, Josue y a todos que trabajan aqui Mucho gusto a todos. Y nos vemos la proxima vez! Pura Vida!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

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