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We’re here to help.

We know that recent events may have disrupted your travel plans and made things harder. Safely connecting you to loved ones and helping you through those changes is our top priority.

While the wait can take a bit longer, please trust that we’re doing all we can to answer your call as soon as possible. We apologize for the delay, and thank you for reaching out Heart icon.

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Flights & Vacations

Call wait times are high: the easiest way to get in touch is by scheduling a call back.

Please select from the options below to help us better assist you:

Schedule change Change flight Cancel flight Other

Schedule change

Due to adjustments in our flight schedule, it may be necessary to change or cancel flights on your booking. Our systems automatically select the closest available flight option based on our current schedule and routings. If you received a flight change notification from WestJet you have a few options to choose from:

  • Option 1 
    To accept the new itinerary, click on the “Accept changes” button in your email. Your reservation will automatically be updated, and your new itinerary will be emailed to you.   
  • Option 2  
    If you prefer to select another flight, please search for alternative options using our online Book a flight tool. Please make note of your preferred flight numbers and travel dates, then select ‘Yes’ under the ‘Still need to talk to someone?’ heading below and pick a scheduled call back time from the available options.
  • Option 3  
    To cancel your reservation and request a refund, please click on the “Cancel and refund” button in your email.  

Still need to talk to someone?

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Thank you for your patience as we continue to answer a high volume of calls. You can schedule a time for us to call you back by selecting from the options below.

 

 

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Thank you for including us in your travel plans.


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Thank you for your patience as we continue to answer a high volume of calls. You can schedule a time for us to call you back by selecting from the options below.

 

 

Restart

Change flight

How did you book your flight?

Direct with WestJet WestJet Vacations Travel website Partner airline Other

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Change flight - Direct with WestJet

You can change your flights online through manage trips, with a few exceptions:

  • Bookings purchased with cash or WestJet dollars
  • Bookings with a multi-city flight (multiple destinations on the same itinerary)
  • Flights departing within two hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
  • Bookings made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.

Change flight online

Still need to talk to someone?

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Change flight - WestJet Vacations

To change a WestJet Vacations booking, please select ‘Yes’ under the ‘Still need to talk to someone?’ heading below and pick a scheduled call back time from the available options.

Changes more than 24 hours from purchase, will be returned as WestJet dollars, valid for 24 months from date your vacation was cancelled.

For WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation.

Learn more

Still need to talk to someone?

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Cancel flight

How did you book your flight?

Direct with WestJet WestJet Vacations Travel website Partner airline Other

Back

Cancel flight - Direct with WestJet

You can cancel your flights online through manage trips, with a few exceptions:

  • Bookings purchased with cash
  • Flights departing within two hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
  • Bookings made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.

 

Cancel flight online

Still need to talk to someone?

Back

Cancel flight - WestJet Vacations

To cancel a WestJet Vacations booking, please select ‘Yes’ under the ‘Still need to talk to someone?’ heading below and pick a scheduled call back time from the available options.

For WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation.

Learn more

Still need to talk to someone?

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Booked with an airline partner, travel agency or tour operator

Please contact the airline partner, travel agency or tour operator directly as all modifications must be managed by these partners/agencies.

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Additional contact information

Calling from a country not listed, or if a specific number is not working due to calling restrictions: 1-403-444-2446.
Long distance charges will apply. Restrictions may be due to local carrier, mobile carrier, or calling limitations at hotel/accommodations.

When dialing international toll-free numbers, please be advised that additional charges may apply from hotels or payphones and certain restrictions may also apply from mobile phones and telecom providers. Please use the local international dialing prefix where applicable.

Meet Juliet

  • South Africa: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • China: 800-5381-5696
  • Hong Kong: 800-5381-5696
  • Israel: 800-5381-5696
  • Japan: 800-5381-5696
  • Korea (Democratic People's Republic of): 800-5381-5696
  • Korea (Republic of): 800-5381-5696
  • Macao: 800-5381-5696
  • Malaysia: 800-5381-5696
  • Philippines: 800-5381-5696
  • Singapore: 800-5381-5696
  • Taiwan: 800-5381-5696
  • Thailand: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Australia: 0011-800-5381-5696
  • New Zealand: 00-800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Austria: 800-5381-5696
  • Belgium: 800-5381-5696
  • Denmark: 00-800-5381-5696
  • Finland: 800-5381-5696
  • France: 00-800-5381-5696
  • Germany: 00-800-5381-5696
  • Hungary: 00-800-5381-5696
  • Iceland: 00-800-5381-5696
  • Ireland: 1-800-937-323
  • Italy: 00-800-5381-5696
  • Luxembourg: 800-5381-5696
  • Netherlands: 00-800-5381-5696
  • Norway: 800-5381-5696
  • Portugal: 800-5381-5696
  • Spain: 00-800-5381-5696
  • Sweden: 800-5381-5696
  • Switzerland: 800-5381-5696
  • United Kingdom of Great Britain and Northern Ireland: 0-800-279-7072

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Antigua and Barbuda: 1-888-937-8538
  • Bahamas: 1-866-884-9188
  • Barbados: 1-800-204-5647
  • Bermuda: 1-800-204-0020
  • Canada: 1-888-937-8538
  • Costa Rica: 800-5381-5696
  • Dominican Republic: 1-800-148-5344
  • Grand Cayman: 1-800-204-0081
  • Jamaica: 1-800-288-1029
  • Mexico: 001-855-269-2979
  • Puerto Rico: 1-866-886-2388
  • Saint Lucia: 1-800 204-0409
  • Trinidad and Tobago: 0018662086924
  • Turks and Caicos: 1-866-887-1588
  • United States of America: 1-888-937-8538

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001
  • Argentina: 800-5381-5696
  • Colombia: 800-5381-5696

 

Additional phone numbers

  • WestJet flights: 1-888-937-8538
  • WestJet vacations: 1-877-737-7001

Toll-free: 1-888-247-6453

Toll-free: 1-800-681-2917

Toll-free: 1-866-896-8171

Travel support team – Air

Monday – Friday, 6 a.m. – 7 p.m. MT

Travel support team – Vacations

Monday – Friday, 6 a.m. – 10 p.m. MT
Saturday – Sunday, 6 a.m. – 6 p.m. MT

Phone: 1-877-664-3205

After hour calls will be directed to WestJet Contact Centre

Travel Agency Accounting
Email: taaccounting@westjetvacations.com

Toll-free: 1-855-757-0373

Ottawa, Ontario
K1A 0N9
Toll free: 1-888-222-2592
Website: https://www.otc-cta.gc.ca/eng/fly-smart

1200 New Jersey Avenue, SE
Washington, DC 20590
Inside the continental U.S.: 1-855-368-4200
Outside the continental U.S.: 1-202-366-2220
Website: https://www.transportation.gov/airconsumer

Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:

  1. For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
  2. By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
  3. By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  4. On the Aviation Consumer Protection Division’s Web site (https://www.transportation.gov/airconsumer).

 

Guests with special needs

Deaf or partial hearing

We offer TTY phone service 24 hours a day, seven days a week. TTY service is available by calling 1-877-952-0100.

Guests with disabilities experiencing difficulties accessing WestJet.com: