You can now chat with a live agent to make specific changes to existing bookings. Here is what we can help you with through live chat:
Apply WestJet dollars to an existing booking that has a remaining balance owing
Change the title or gender on an existing booking
Add a WestJet Rewards ID to an existing booking
Hotel room requests
Add an email to an existing booking
Add a phone number to an existing booking
Add Special Service requests to an existing booking such as WCHR, WCHS, CHLD, INFT, WVIG. Please note that some Special Service requests will need to be booked through the WestJet Vacations Support Team.
Accept a same day schedule change or change a flight to another on the same day.
Please note the chat is available in English only at this time.
For all other changes or inquiries, please contact the WestJet Vacations Team at 1-877-664-3205 or book a call back.
Chat with a live agent
You can chat with a live agent by clicking the chat icon in the bottom right corner of this page. Before you start your chat, please have the following ready:
Your full name
The seven digit booking reference
First and Last name on the booking
Email address on the booking
Your IATA/TIDS number
Please note that our agents are available on live chat seven days a week from 6 a.m. MT – 8 p.m. MT and can only make changes to existing bookings.