Travel insurance
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An update from our partner, Allianz Global Assistance, regarding Coronavirus (COVID-19)
Please note the following important updates regarding COVID-19 from our travel insurance partner, Allianz Global Assistance.
Emergency Health Benefits found in: Deluxe Package, Emergency Medical Package
Policyholders with a Deluxe Package or Classic Emergency Medical Plan who contract COVID-19 at their destination will not be eligible for emergency medical treatment if a Government of Canada travel advisory related to COVID-19 is in place on their departure date, that advises against non-essential travel (Level 3) or all travel (Level 4) for their destination.
If on the day of your departure, the travel advisory for your destination is at a Level 1 or Level 2, you will be covered if you contract COVID-19 while on trip and have associated medical expenses.
Enhanced COVID-19 cover found in: Deluxe Package with COVID-19 cover
If you do travel while a Government of Canada travel advisory against non-essential travel (Level 3) is in place for your destination, the Deluxe Package with COVID-19 Coverage offers benefits for emergency medical and quarantine expenses if you test positive for COVID-19 while on a trip.
This package also includes our standard emergency medical, trip cancellation, trip interruption, baggage and travel accident benefits for our most comprehensive protection.
Trip Cancellation and Trip Interruption Benefits found in: Deluxe Package, Trip Cancellation & Interruption Plan, Non-Medical Package
If you test positive for COVID-19 prior to your departure and are unable travel as a result, trip cancellation benefits will be available under these plans.
Other than this circumstance, COVID-19 is not a covered reason for trip cancellation or trip interruption at any Government of Canada advisory level. If you are looking for more comprehensive cover for trip interruption due to contracting COVID-19 while on your trip, please consider the Deluxe Package with COVID-19 Coverage.
Choose your travel insurance solution from Allianz Global Assistance
Travel with confidence in Canada and around the world with insurance solutions administered by Allianz Global Assistance. Protect your wellbeing and finances with benefits to cover costs related to emergency medical care and the cancellation or interruption of your trip. The experienced team at Allianz will be right there to support you with knowledgeable 24/7 emergency care and assistance.
Deluxe Package with COVID-19 Coverage (Up to age 74)
One convenient package for the most all-inclusive protection that includes:
- Medical and quarantine coverage if you test positive for COVID-19 while on a trip
- Emergency Medical
- Trip Cancellation, Interruption & Delay
- Baggage Loss & Delay
- Flight / Travel Accident
Deluxe Package with COVID-10 Coverage policy details
Deluxe Package (Up to age 74)
One convenient package for the most all-inclusive protection that includes:
- Emergency Medical
- Trip Cancellation, Interruption & Delay
- Baggage Loss & Delay
- Flight/Travel Accident
Please note: Medical treatment related to COVID-19 will not be eligible under this plan if a Global Affairs Canada travel advisory related to COVID-19 is in place for your destination on your date of departure.
Non-Medical Package (All ages)
Provides reimbursement for pre-paid expenses if you need to cancel your trip before departure, or if you are interrupted or delayed while travelling due to a covered reason. Includes:
- Trip Cancellation, Interruption & Delay
- Baggage Loss & Delay
- Flight / Travel Accident
Classic Emergency Medical Plan (Up to age 64)
Protection for unexpected emergency medical expenses you may face while travelling outside of your province or territory of residence. Includes:
- Emergency Medical and Dental
- Emergency Medical Transportation
Please note: Medical treatment related to COVID-19 will not be eligible under this plan if a Global Affairs Canada travel advisory related to COVID-19 is in place for your destination on your date of departure.
Trip Cancellation & Interruption Plan
(All ages)
Provides reimbursement for pre-paid expenses if you need to cancel your trip before departure, or if you are interrupted or delayed while travelling due to a covered reason. Includes:
- Trip Cancellation
- Trip Interruption
- Trip Delay
| Classic Emergency Medical Plan* | Trip Cancellation & Interruption Plan | Non-Medical Package | Deluxe Package* | |
| Eligibility age | Up to age 64 | All ages | All ages | Up to age 74 |
| Emergency Medical | ✔ | ✖ | ✖ | ✔ |
| Trip Cancellation, Interruption & Delay | ✖ | ✔ | ✔ | ✔ |
| Baggage Loss & Delay | ✖ | ✖ | ✔ | ✔ |
| Flight/Travel Accident | ✖ | ✖ | ✔ | ✔ |
*Medical treatment related to COVID-19 will not be eligible under this plan if a Global Affairs Canada travel advisory related to COVID-19 is in place for your destination on your date of departure.
Filing a claim
Filing a travel insurance claim with Allianz Global Assistance is easy thanks to their online claims portal. It’s a smooth and efficient experience that keeps you informed at each stage of your claims journey.
Claims for all products and benefits can be submitted online including trip cancellation, interruption and delay, lost or delayed baggage, and out of pocket emergency medical expenses.
Get started by visiting allianzassistanceclaims.ca
