Better Together
What happens when you mix Magenta and Teal? Well, technically it’s purple – but in this case, it’s more low fares to more destinations now that Swoop aircraft are a part of the WestJet fleet.
On October 29, 2023, Swoop and WestJet merged to provide even more affordable airfares to more cities throughout the WestJet network with the WestJet guest experience you’ve come to expect. We can’t wait to see you onboard.
Baggage
Lost, delayed or damaged baggage
We are committed to doing our best to deliver your baggage on time and understand the inconvenience of having a bag misplaced or damaged. Please use the link below to report baggage incidents or submit expense claims related to lost, delayed or damaged baggage.
Damaged baggage and/or content must be reported to a Swoop representative within seven days of your flight’s arrival. Please return to the airport with your damaged baggage for assessment.
Delayed baggage must be reported to Swoop within 21 days of your flight’s arrival. A Swoop representative will create a delayed baggage report for you that will include your contact information and a description of your baggage and its contents to assist in the search.