Safety above all

Get travel ready

We’re looking forward to safely connecting you with the people and places you’ve missed the most. Discover what you need to know before you go, tips for what to expect in the airport, in the air, in destination, what’s required for re-entry into Canada and more.

masked WestJetter - cabin crew
 

Vaccine Requirements have changed: Proof of vaccination has been suspended for domestic travel, but many destinations still require proof of vaccination to enter. 

Check vaccination requirements for your trip >

Prepare for your journey

Check your itinerary

Destination requirements

Travel requirements can change quickly. Use the tool below to determine the travel requirements for your itinerary. We recommend reviewing this before you book your trip, and prior to travelling.

Disclaimer: The travel requirements information provided here does not replace specific information provided by official government sources. See additional terms and conditions1

If you have already booked a WestJet flight and do not meet the travel requirements, you may be able to rebook or cancel your itinerary. Please see our flexible change/cancel policy.


  • Requirements, COVID rules and travel restrictions vary depending on the type of passport you hold.
  • Some exemptions are based on criteria such as age or marital status.
  • Some destinations require COVID testing before arrival, while others require it on arrival.
  • Each destination that requires a COVID test will also require a specific type of test. Be sure you know which one(s) you need.
  • Each destination also specifies how long a COVID test is valid for.
  • Some destinations will require you to complete a set of documents before you arrive.
  • Check entry requirements for the latest quarantine mandates. 
  • Review location-specific or event-specific advisories on our Travel Advisories page

 

For travellers returning to Canada:
  • Entry requirements apply to all guests, even those that are fully vaccinated. 
  • All travellers will be required to use ArriveCAN to provide mandatory travel information before and after your entry into Canada. We suggest downloading the ArriveCAN app before you travel.
  • Check entry requirements for the latest quarantine mandates.

Be travel ready

Prepare for takeoff

We’re excited to connect you to the people and places you’ve been missing. Because it may have been a while since your last trip, we’ve compiled some helpful travel tips to ensure your next journey with us is as smooth and enjoyable as possible. We appreciate your patience as we continue to ramp up our operations. We look forward to seeing you onboard soon.

Masked man at airport, reading departures monitor

As you get ready for your flight, here are a few things you can do to prepare at home and get travel ready.

  • Keep your toiletries/liquids together in a clear plastic bag, so they are easy to take out when going through security 
  • Only bring liquids, aerosols and gels that are packaged in containers with a capacity of 100 ml / 100 grams or less
  • All of your prescription medicine should be in your carry-on, and if you are travelling out of country it should be in original pill bottles
  • Pack an empty water bottle to fill up at the airport on the other side of security
  • Pack travel-size high protein snacks like trail mix and protein bars while travelling for long hours or in case of delays
  • Put earrings in the holes of spare buttons. Pairs will stay together and they also won’t get as tangled
  • Use packing cubes and organize clothes into categories such as daytime, evening, dirty
  • Roll your clothes instead of folding them, to take up less room 
  • View additional carry-on packing tips from the Canadian Air Transport Security Authority
  • Visit your hotel’s website to learn about their health and safety protocols, operational guidelines, and facility availability.
  • You can expect to complete a quick health screen questionnaire before boarding your transfer vehicle in destination.
  • Some of our hotel partners offer in-destination COVID-19 testing. Be sure to arrange your test early in your trip.
Arrive at the airport earlier than usual

Pack a little patience and start your trip earlier to ensure you make it through airport security on time. For all WestJet departures, we suggest you arrive at the airport 120 minutes before departure if you are traveling within Canada and 150 minutes for international travel.

While there may be some changes at the airport, one thing hasn’t changed, our WestJetters will be there to assist you.

  • Arrive at the airport earlier than usual
  • Remember that masks are required at all times
  • Enhanced cleaning measures and physical distancing are in place
  • Use the WestJet app for added convenience and to reduce touchpoints on your journey
  • Check-in, get your electronic boarding pass and enjoy Connect – our inflight entertainment system
  • Depending on your destination requirements you may need to have your COVID-19 Vaccination QR Code and test results handy
  • Make sure your devices are charged before you board

Window or aisle? Movie or Podcast? Here are some things to help you enjoy your flight.

  • We're excited to partner with Calm so you can focus on your wellbeing while inflight.  Explore a collection of meditations, relaxation exercises and Sleep Stories, now available on WestJet Connect.
  • Our inflight menus can be viewed online prior to your flight, and through the WestJet app. Depending on your flight, the snack or meal options might be different.
  • Please remember that approved face masks must be worn throughout your entire flight. 

We understand lost baggage makes travel frustrating and stressful. We will do everything we can to find your bag and return it to you as quickly as possible. If you find yourself in this situation, please follow these steps:

  • Notify a WestJet Customer Service Agent at the airport or create a baggage report here
  • Once your report has been created, you can check the status here
  • Your report will be updated when the bag is received at the destination airport, and when it is out for delivery. Email notifications with this information may also be sent as well. Make sure to check junk/spam emails.
  • Should you incur out-of-pocket expenses for a delayed or damaged baggage incident within our control, you may submit a request to WestJet for reimbursement

Video series: Get Travel Ready

Travel looks a bit different nowadays, but we’re here to help you prepare. From packing tips to what to expect when you land and everything in between. When you’re ready to travel with us, we’re here to make sure you’re travel ready.

Welcome back

Travel looks a bit different, but we’re here to help you prepare.

Prepare at home

Helpful tips to ensure you feel safe, comfortable, and prepared for your journey with us.

At the airport

While there may be some changes at the airport, one thing hasn’t changed, our WestJetters will be there to assist you.

In the air

Travel with peace of mind knowing our aircraft are cleaned extensively and frequently and are equipped with HEPA filters.

Entry requirements

Some destinations require registration and completion of a COVID-19 test before you travel, proof of vaccination, or quarantine after you arrive.

WestJet vacations

We continuously work with our vacation partners to ensure they meet the highest safety and cleaning standards.

Before you board

Requirements to fly

We’re here to ensure you're travel ready. Find out what is required for boarding your flight, including proof of vaccination, masking and more.

Guest holding smartphone with WestJet app


Proof of vaccination QR Code

If the destination you are travelling to requires proof of vaccination, you will be asked to upload your vaccination QR code during check in. 

How to prepare for check in

Step 1

Download your proof of vaccination QR Code

QR codes can be obtained from your provincial or national issuing authority. 

Step 2

Ensure the name on the QR Code matches the name(s) on the booking

Step 3

Save your QR Code (image file or PDF)

 You can save your QR Code as an image by exporting it or taking a screenshot. Acceptable file formats include .jpg, .png, .svg or .pdf.

 

Step 4

Upload your QR Code during online check-in

If your QR Code is from a country we do not currently accept, please present it to an agent at the airport to have it validated.

Vaccinated outside of Canada? You may be able to get a WestJet-readable QR code from SMART Health Card 


In compliance with Transport Canada regulations, to help prevent the spread of Coronavirus (COVID-19), we require all guests to respond to a health questionnaire. We urge guests to respond truthfully as providing false or misleading information could result in a $5,000 fine under the Aeronautics Act.

If you are displaying COVID-19 symptoms or feeling unwell, you cannot board a flight.

If you have a medical condition that presents symptoms similar to those of COVID-19, you will need a doctor’s note or medical certificate that states your medical condition to board the flight.

Guests of all ages require identification that matches the name and spelling on their ticket. You are responsible for making sure that you, and any child travelling with you, have the proper identification and travel documentation required to enter or connect through each country on your itinerary. Visit our Identification requirements page to learn more

If you have been ordered by the provincial or territorial government or local public health to self-isolate or quarantine you will be denied boarding.

If you are denied boarding for a domestic flight, we will rebook you to travel at least 10 days after the original date.

To travel earlier, a valid medical certificate stating that you are not affected by the COVID-19 virus is required.

Transport Canada requires that all guests, six years of age or older, have a non-medical mask or face covering to cover their nose, mouth and chin during travel. This includes at Canadian airport screening checkpoints, while boarding their flight, at all times during the flight and when instructed to by a crew member.

Children ages two to five are encouraged to wear a mask at all times. If a child is unable to tolerate wearing a mask, it is not mandatory, but their guardian must have a mask readily available to the child prior to the boarding process. Children under two are not required to wear a mask.

Approved masks:
  • a surgical mask or cloth mask that is made of multiple layers of tightly woven material (such as cotton or linen) and is secured to the head with ties or ear loops
  • this includes “no-sew masks” that are made using a folded scarf, bandana or piece of material and secured using elastic, hair ties or fabric ties.
  • a face covering associated with religious garments, providing they cover the nose and mouth and are made of at least two layers of tightly woven fabric
  • a face covering with a front clear plastic panel for lip reading if the entire mask is not made of plastic or other non-breathable material
Unapproved masks:
  • contains exhalation valves (including N95 masks with exhalation valves)
  • does not attach around the ears or head with loops (e.g. neck gaiter or neck warmer)
  • masks made completely of plastic or other non-breathable materials (e.g. gas masks and painter’s masks)
  • anything exclusively made of materials that can easily fall apart (e.g. tissue, paper towel)
  • bandanas or scarves that are not folded and secured into the “no-sew” style

See Transport Canada’s guidance on acceptable masks and face coverings.

Acceptable conditions to remove the mask:
  • ID check during boarding
  • eating or drinking on board for no more than 15 minutes, unless a crewmember instructs the person to wear their mask 
  • taking oral medications
  • communicating with someone hard of hearing
  • using oxygen
  • a guest is unconscious
Exceptions:
  • children under two
  • persons having trouble breathing
  • persons with disabilities
Zero tolerance mask policy

To support Transport Canada mask requirements guests who do not comply will face penalties including denied boarding and suspension of travel on any WestJet Group aircraft for up to one year. The WestJet Group includes WestJet, WestJet Encore, WestJet Link and Swoop.

Non-compliance will be managed through a three-step process:

  1. Guests will be advised that they are required to wear a mask.
  2. Guests will be reminded that they are required to wear a mask.
  3. Guests will be advised that the non-compliance will be reported to our Corporate Security team and may result in future travel suspension.
 
Mask exemptions

If guests have a physical or medical condition (unrelated to COVID-19 or any other infectious condition) that prevents them from wearing a non-medical mask or face covering for air travel, they may submit approval for a special medical exemption. View/download the application form here. You will need your healthcare provider to complete, sign and stamp page 3 of the form. Forms must be signed by one of the following healthcare providers:  physician, nurse practitioner, dentist, or physician assistant. Please submit your completed form to the WestJet Medical Desk a minimum of 14 days before the flight. 

If approved for the mask exemption, the guest must present a valid COVID-19 test result to a WestJet agent prior to boarding. The valid result must be one of the following:

  • A negative rapid antigen test taken within 24 hours of the guest’s scheduled time of departure. The negative rapid antigen test must be administered or observed by a pharmacy, laboratory, healthcare entity or telehealth service. The test must be authorized for sale or distribution in Canada or in the jurisdiction in which it was obtained if the test must be performed outside of Canada, OR
  • A negative molecular test taken within 72 hours of the guest’s scheduled time of departure. Accepted test types: PCR - Polymerase chain reaction, Nucleic acid test (NAT) or Nucleic acid amplification test (NAATs), Reverse transcription loop-mediated isothermal amplification (RT-LAMP), OR
  • A previous positive molecular test result, taken at least 10 calendar days and no more than 180 calendar days before exiting and entering Canada. Guest must be symptom-free on day of travel. Counting starts the day after your test. The day after your test would be considered day 1.

All valid COVID-19 test results must include:

  • Guest name and date of birth
  • Name and civic address of the facility that administered the test
  • The date the test was conducted
  • The type of test conducted
  • The test result

Inputting the contact information for all guests on your booking is mandatory during the 24-hour check-in process online and at the kiosk.

You're no longer able to bypass the information screen, and you must input up-to-date information before a boarding pass will be issued. Guests remain responsible for providing accurate information.

You've got options

Testing resources

Testing helps keep all our guests safe throughout their journey. Some destinations still require COVID testing and each of those destinations has different COVID test requirements. Depending on when you are flying from and to, the type of test may be different.

COVID-19 testing kit

Note: We do our best to ensure all our content is as up-to-date as possible for you, but please note that testing information and requirements found on westjet.com are not intended to replace the information provided by official government resources. It is your responsibility to ensure you meet all requirements for travel. 

COVID testing options

Use our travel requirements tool to understand your COVID testing requirements for each flight in your itinerary, including your return trip. You’ll have a variety of options depending on your location, dates of travel and the type of COVID test required. 


Effective 1 April 2022, fully-vaccinated travellers no longer need to provide a pre-entry COVID test result to enter Canada. Travellers may still be subject to random on-arrival testing, but they will not have to quarantine while waiting for results. 

For partially or unvaccinated travelers who are currently allowed to travel to Canada, pre-entry testing requirements do not change. Unvaccinated and partially vaccinated children under the age of 12 are not required to provide a valid pre-entry test result, if they are accompanying a fully vaccinated adult.  Unless otherwise exempt, all travellers who do not qualify as fully vaccinated must continue to provide proof of an accepted type of pre-entry COVID test result:

  • A valid, negative antigen test, administered or observed by an accredited lab or testing provider, taken outside of Canada no more than one day before their initially scheduled flight departure time or their arrival at the border; or
  • A valid negative molecular test taken no more than 72 hours before their initially scheduled flight departure time or their arrival at the border; or
  • A previous positive molecular test taken at least 10 calendar days and no more than 180 calendar days before their initially scheduled flight departure time or their arrival at the border. Note: Positive antigen test results will not be accepted.

The completion of ArriveCAN prior to entry into Canada is still mandatory for all travelers.

For unvaccinated or partially vaccinated travellers entering Canada, or for guests travelling to countries that require a negative COVID test result, WestJet has partnered with AZOVA to offer a convenient option for video observation. If you already have a Rapid Response, Abbot Panbio or Lucira test kit, you can make arrangements to take the test under observation. A lab technician will monitor your test, and provide an official validated test result which you can use for travel. 

Get an in-person test at an AZOVA partner lab

AZOVA has partnered with a network of labs in Canada and other countries to offer in-person molecular and antigen testing.

Get an in-person test at an AZOVA partner lab in Canada (molecular or antigen)

Get an in-person test at an AZOVA partner lab outside Canada (molecular or antigen)

Other options for lab testing in Canada

For more labs that provide COVID testing, check your provincial healthcare website, or speak with a local medical professional.

Prior to returning to Canada, onsite COVID testing options are available for unvaccinated or partially vaccinated Canadians at many hotels in WestJet Vacation destinations. For more information and to confirm availability, please check directly with the hotel front desk or guest services.

Testing FAQs


Each country decides their own window of acceptance for COVID tests, with some being longer than others. Use our travel requirements tool to confirm your COVID testing requirements.

Entering Canada 

If your flight is delayed, your test will be accepted for an additional 24 hours.   

If you have upcoming travel booked and you have tested positive for COVID-19, you are required to follow local public health instructions including any self-isolation or quarantine before you are able to travel. 

Once you are released from any self-isolation required under any government health order at your location, you may be able to travel if you meet the following requirements. 

For flights originating in Canada

You are permitted to travel so long as you meet the requirements for the destination you are travelling to. Please check the travel requirements for your destination.

For flights originating outside of Canada

If you have tested positive outside of Canada, you are required to follow all local public health guidelines. Once you are released from any self-isolation or quarantine, you will be able to travel back to Canada so long as you have one of the following documents: 

  • A negative COVID-19 antigen test result taken within one day of your departure, OR
  • A positive PCR COVID-19 test result taken between 10-180 days prior to your departure.
If your flight departs in more than 24 hours

Visit our Manage Trips page or use the WestJet app, find your flight and select ‘change flight’.

If your flight departs in less than 24 hours

Please call our call center to make changes to your flight. We will rebook your flight for 10 days after you have tested positive.

We understand that sometimes travel plans need to change, so we’ve updated our flexible change/cancel policy.

Government of Canada official testing information

When plans change

Changes, insurance and refunds

Fares with flexibility

We understand travel plans can change. For your peace of mind we have a variety of fare options, some with flexibility included, so you can select the fare that is best for you. Fare options, along with comprehensive travel insurance plans are another way we're putting your Safety Above All.

Family of 4 on vacation

Protect your travel plans when you book vacation packages or land-only bookings to destinations in Mexico, the Caribbean, Canada, and the United States.

For travel affected by a travel advisory

Sometimes a travel advisory in a destination will interrupt your travel plans. Guest-impacting events like extreme weather, airport closures, and disease outbreaks unrelated to COVID-19 can happen. While the travel advisory is in effect, we apply our flexible change/cancel guidelines until it is lifted, and normal operations resume.

If there’s a current travel advisory for your destination on your trip dates, you have options. WestJet will waive the applicable change or cancellation fee, and you have the option to:

  • Change your travel dates to and/or from the same destination. If there’s a difference in fares, you won’t be charged. Blackout dates may apply.
  • Change your destination with or without changing your travel dates. If you’re going to a close airport like Vancouver (YVR) instead of Abbotsford (YXX), you won’t be charged for any fare difference.
  • If you choose to go to an airport that isn’t geographically close, you’ll pay the fare difference.
  • If the new fare is less, the refund guidelines for fare types apply.
  • Cancel your trip. You’ll get a refund according to the guidelines for the original fare bundle.

Already have a trip planned?

Check in, change/cancel a flight, select seats and review your itinerary.

Travel insurance

To accommodate your changing travel needs and keep your Safety Above All, we offer COVID-19 travel insurance coverage. Travel with confidence in Canada and around the world with insurance solutions administered by Allianz Global Assistance. Protect your wellbeing and finances with benefits to cover costs related to emergency medical care and the cancellation or interruption of your trip.

Allianz Global Assistance insurance logo

Refunds due to COVID-19

For any WestJet-initiated cancelation or schedule change, where the schedule change was greater than 90 minutes or one or more stops were added, guests are eligible for a refund to original form of payment if desired.

Due to the volume of requests during this time, we regret we are unable to provide refunds through the contact center. Please fill out and submit a refund request form.


Refund request forms

If you are eligible based on the above, please complete one form per reservation. 

If your reservation was part of Air Group booking or a WestJet Vacations group booking, please contact your travel agent or your group specialist to submit a request for a refund.

If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly.

Our top priority

Your health and safety

The safety of our guests and WestJetters has and continues to be our top priority. Our teams have been working diligently to ensure extensive aircraft cleaning onboard and have been implementing new safety processes and measures across your journey. Here’s what we’re doing to keep you and your WestJet crew safe.

Your health and safety
Safety Above All

If someone is dropping you off or picking you up, they must stay outside.

Masks are required at all times. See our face mask policy.

Some airports have our new touchless bag tagging stations.

Enhanced cleaning measures and physical distancing are in place.

Masked man at airport, reading departures monitor
Two vacationers relaxing in cabana
When you arrive at your destination, you can expect:
  • A warm welcome by WestJet destination representatives
  • A quick health screening before boarding the transfer vehicle
  • 2m physical distancing among guests
When travelling from the airport to your hotel, you can expect:
  • Masks are required in all shared transportation.
  • Shuttles are cleaned and disinfected after each trip.
  • Vehicle capacity is limited to support physical distancing.
When you arrive at your hotel, you can expect:
  • Regular cleaning and disinfecting of all service areas
  • 2m physical distancing among guests
  • Representatives will be wearing face masks
  • Welcome briefings will have limited capacity
At your hotel or resort you may find:
  • Restrictions on the number of guests in public spaces, mask use may be required throughout the property.
  • Pools, spas, fitness centres, kids clubs and sport facilities may be closed, have capacity limits or may require reservations.
  • Restaurants and bars may be closed, have capacity limits or may require reservations. Room service availability may have changed.
  • Additional facilities and amenities throughout the property may be closed or have altered operations.
  • Mobile or online check-in may be required.

 

Visit your hotel’s website for a complete listing of affected facilities and operational guidelines.

Aircraft cleaning and sanitization

The safety of our guests and WestJetters has and continues to be our top priority.

Window or aisle? Movie or Podcast? You can travel with peace of mind knowing our aircraft are cleaned extensively and frequently and are equipped with HEPA filters, so you can breathe a little easier as you fly with us.

WestJet 787 Dreamliner

Thank you airlineratings.com

We're one of the safest airlines in the world for the second year in a row


Upon request, we’ll give you a sanitization wipe for your hands or any surface you wish to wipe down, for your peace of mind.

We clean our aircraft extensively and frequently. We continue to clean with aviation-approved products, including Sanicide (disinfectant) for galleys and lavatories, along with EX3 Disinfecting Spray for:

  • tray tables
  • general seating areas

to ensure all guest contact surfaces are thoroughly disinfected

WestJetter disinfecting overhead luggage bins of aircraft

We also use hospital-grade Clorox Wipes and Spray for:

WestJetter sanitizing overhead seat controls on aircraft
  • galleys
  • lavatories and door handles
  • tray tables
  • seat armrests and headrests
  • seatbelt buckles
  • overhead lights and control buttons
  • overhead-bin door latches

A common misconception with aircraft is that the air on board is recirculated. But that’s not the case.

All WestJet aircraft are equipped with an industry-leading air circulation system containing a HEPA filter, similar to what’s used in hospitals.

Not only do these filters introduce fresh air into the cabin every 2 to 3 minutes, but they also capture and filter 99.99% of all airborne particles so you can breathe a little easier.

Safety Above All chevron

Safety above all

Taking off may look a little different these days, but our commitment to care and safety is the same as ever.

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