Viva Wyndham Azteca reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

4872 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Could so easily have been a 5 star review

RysoG (Glasgow) on Jul 03, 2022

Rooms - ideal, 2 double beds, very comfortable, pillows very comfortable. Shower powerful, shower gel and shampoo provided in the shower and basin area. Safe in room is charged at $2 per day. Hairdryer, iron and ironing board provided in room. Fridge is stocked on arrival with water and soft drinks but are not replenished during the stay, slightly disappointing. Rooms are cleaned daily, beds made and towels changed to a very high standard. Air con in room works well. Pool view from room was very nice. There was a balcony but wasn't big enough to sit on. Room 5/5 Pool/Pool Bar/Snack Bar - Fantastic pool, kept very clean. There were maybe 10 wooden parasol shades round the pool but these were usually gone before 7am. The first week people were getting up and putting towels on loungers and not returning for hours, noticed on the second week that security were politely advising people sunbeds cannot be reserved for more than 45 minutes without being unattended ie the person being round the pool or beach area was perfectly okay but not to reserve them then disappear for hours. The security guards noted times and I did see them removing towels from sunbeds which were not being used so a massive well done to the hotel for this. There are plenty of loungers round the pool but not all have any shade. Pool bar has lots of seating available in the shade and was a welcome break from the sun. The bartenders are fantastic, making cocktails, coffees and pouring beers and soft drinks for all the guests, always with a smile. Ques do sometimes get long but I never waited more than 5 minutes and like I said being in the shade was a welcome relief. Drinks choice was the biggest I have seen at an all inclusive and if its not on the menu and you can describe how to make it they will. Snack bar food was very nice, burgers and hotdogs made to order, pizzas and fries constantly being replenished, chilli, chicken wings, cheese sauce, salad bar and sauce selection, ideal if you didn't want to leave the pool area. At peak times there was a wait for some things but the staff worked as fast as they could and were always very pleasant from what I saw. Pool/Pool Bar/Snack Bar 5/5 Food - This is where the stars are dropped in my opinion. Breakfast and lunch at the buffet were okay. Plenty of breakfast cereals, toast, pastries, croissants, pain au chocolates, pancakes French toast, syrups. Scrambled eggs were okay. There was an omelette station but they used a mix rather than actual eggs, this tasted artificial and using actual eggs would make a huge difference in my opinion, fried eggs made to order had the same greasy taste because of the oil spray that was used. I found that any of the meat from the buffet was sub standard cheap cuts and tried different meats on different occasions and was not satisfied at any point with the quality or taste. Cur into chicken to see pink meat on 2 occasions and my wife tried fish that she didn't think was cooked properly, looked slimey and the texture was not appealing. For 2 weeks we did not eat the meat from the buffet which was very disappointing as I expect a good standard of meals from an all inclusive at this price. The temperature of the food was not hot and was inconsistent across different foods and different days. There was what looked like a management presence in the buffet but to me they wandered around aimlessly. Other all inclusive I have stayed in on the Caribbean, there have been management directing the staff and checking temps and replenishing as required, this did not happen here. I think the food may be catered more to a south American audience which is fine but 2 weeks is too long with the below standard products being used. Some small polishing up of temperatures and quality would make the biggest difference for the better. Attention to detail as well, picked up plates from the clean pile which were dirty, this is not something that should be happening in my opinion. Buffet 2/5 A la Cartes - food quality was a marked improvement from the buffet but temperatures and service were inconsistent. Sometimes piping hit, other times luke warm. The servers are polite and keen but just need a very slight bit of guidance as to what they should be doing. Sometimes the A la carte visits were over 2 hours when they were not full and others we were out within 45 minutes as if we were being rushed out. Again some fine tuning training would enhance the experience. A la Carte 3/5 Staff - Bar staff, waiters, cleaning staff all excellent 5/5 Front end staff get a 3/5 purely for the only interaction I had with them. It had been torrential rain all day and was stopping and starting during the evening when we had a reservation at the Maya sister hotel, I asked the front desk for 2 extra umbrellas as there was 1 in each room and 3 of us who didn't want to be soaked walking to the Maya, I was told there were no extra umbrellas and asked the chap on the reception to pass my views to management that there should be some available to guests who are going to the sister Hotel, after a few minutes conversation he was desperately trying to engage a man sitting 2 ft away from him who was listening but chose to ignore the conversation or help out his colleague, this man was in fact a manager who when I politely requested he forwarded my request to his superiors he shrugged his shoulders. I eventually got another 2 umbrellas from thr room behind reception. I was not impressed that they tried to fob me off and lied that they didn't have any spares and was not impressed that they advised i take a taxi to their sister hotel to avoid being soaked. Possibly some sort of shuttle during wet nights may be a possibility or the use of the employee shuttle if it is not being used to take guests between the two hotels. So unfortunately this manager and front desk staff member let the whole side down. Staff 3/5 Beach - plenty of loungers, beautiful beach, seaweed removed every morning and beach area in front of hotel cleaned 5/5 Entertainment - Fantastic from 10am in the morning to past my bedtime. Games, aqua gym, aqua zumba, bingo and lots more during the day. Shows at night are varied and well put together. These guys deserve massive credit. 5/5 Would I return? Probably not but only because of the food. I have stayed in Riviera Maya before for roughly the same price and would rather return to one of these hotels or go somewhere else. That said if the standard of the food was to improve I could see myself returning year after year as this hotel had everything else I look for. Note to corporate management, the staff here are your everything, polish the quality of the food and some fine tweaks and this will be the place to be. Beach - A la Carte - Again these were hit and miss, nice change from the buffet, quality of meat was notably better, temperatures were again inconsistent

TripAdvisor users rated this property 5 out of 5

Excellent staff and service!

BRIAN D on Jul 02, 2022

Really enjoyed staying at Wyndham Azteca. The whole facility has been remodeled. The new construction is beautiful and very user-friendly. Everything is nearby. All the staff are extremely helpful. There are tons of activities and sports. Amazing evening shows and late night activities including a disco. Great restaurants and cafe!!!

TripAdvisor users rated this property 4 out of 5

Great experience. Beautiful resort.

Y8508RHandreat on Jun 30, 2022

We were a family of 10. We had a great time at the Azteca. The resort was beautiful and clean. The pool and beach area were clean and beautiful. Whoever said that there is not enough variety at the buffet, its a lie. There is plenty of food to choose for all taste. The rooms were very clean and comfortable. Big shower area. The bartenders were all excellent with us and very friendly. Also the people at the door were very attentive, Antonio. We had a professional photographer from the resort who took amazing photos of us and he was just amazing!! I will recommend that you use the photographer there. Also, we could use the amenities at the Viva Wyndham Maya resort located a few minutes walk from the Azteca. We went there to the pool and beach and it was just amazing. The only down point will be that the music at the pool at the Azteca was boring, the DJ needs to play more modern music to keep people engaged. Also, you are allowed to make reservations for 2 restaurants during the week. So we could only eat at 2 restaurants during our stay, the rest of the nights, we had to have dinner at the buffet. That is a really bad hotel regulations. You are forced to only eat at the buffet the rest of the other nights. If you have teenagers or kids in the early 20s, I will recommend to go to the Maya. That resort is more appropriate for teenagers and young adults. We had a great time and thinking of coming back son.

TripAdvisor users rated this property 5 out of 5

Forever friends! Amigos para siempre!

Adriana Mónica M (Province of Buenos Aires, Argentina) on Jun 19, 2022

My husband and I have recently made a trip to Playacar, Playa del Carmen, MX . We highly recommend this resort! Lovely premises, assorted, good quality food and the warm hospitality of ALL the staff!!

TripAdvisor users rated this property 5 out of 5

June 2022 Trip with 6 people!

belakar on Jun 19, 2022

This was our second time visiting Viva Wyndham Azteca because the animation team and staff are so welcoming. We love the size of the hotel because it's not too big where it is hard to get around but also not too small. From the animation team, Ernesto, Dani, and Alejandra, were absolutely incredible. They knew that my family wanted to get involved so they always went out of their way to find us to sign up for whatever game, dance, or lessons was going on. Everyone on the animation team is great as they are incredible dancers and work very hard to make guests feel welcome. My family and I also felt that all of the waiters/waitresses were incredibly nice and hardworking to please the guests. This is not only at the bars and at the buffet but also at the restaurants that we needed reservations for. For the most part the resort is more quiet and less busy than Viva Maya but I think it is a great thing because we get to go to both! This is an absolutely amazing vacation spot for big or small groups to visit and would recommend to anyone.

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