Blue Waters Resort & Spa is a premium resort situated in extensive tropical gardens with cascading bougainvillea, hibiscus and shady palm trees. The property features two secluded beaches, which makes it one of the Caribbean's best island escapes. A small, intimate property that boasts three restaurants, four bars, a new spa, and seven swimming pools (four exclusive for Cove Suite guests).
(Greater London, United Kingdom)
Jun 20, 2021
We have just returned from a wonderful week at this resort. My family and I had a luxurious time here. The grounds were truly breathtaking. Food was delicious and a wide variety of options at both the Palm and the Cove restaurants.
Staff were very obliging and went out of their way to cater to the particular requests from my 9 year old. We especially appreciated the General Manager taking time each day to speak to guests and answer any queries. He is such an asset to the resort. We can’t wait to return for another visit soon.
(New York City, New York)
Jun 16, 2021
Let me start by saying the grounds of this hotel are truly beautiful!! We enjoyed the beach, the pool, and the tropical flowers. But I think that is just it, that was the only thing we enjoyed. I really wanted to love this place and I was so excited to come here. After a year of lockdown, we decided to splurge on our first vacation, and we choose Blue Waters.
But after a 5 day stays at this hotel, I’m truly disappointed. This hotel is not luxurious as they claim to be it's more mediocre. The rooms are not really clean, the décor needs to be revamped, and the service we received from some of the staff was really bad.
I feel that they need to train all of their staff. The staff should treat everyone with respect no matter their race or background. My husband and I were frequently asked if we were guests staying here, and how long we are staying.
In addition to this, I also requested for aloe to be sent to the room, and I was given excuses about how the gardeners had left and they will send in the morning which never happened. When I went back the next day, I was told the same thing and I had to be firm with them and tell them I need it right away. I was also questioned as to why I needed aloe, why is that their business?? I would also receive an attitude from the staff for asking for a towel and that is completely unacceptable.
We did not have the all-inclusive plan for this hotel just breakfast, however, $100 a night for food is ridiculous, especially mediocre food. They had a BBQ night, and we were charged $133US for what??? And the BBQ was buffet style, our food was not served to us. There was no menu or prices, and it seems like they charge you whatever they want as we did not receive a breakdown of our bill or a receipt. The next night we just had pasta, no drinks, and were charged $96, it is just insane. We also felt pressure from the staff to buy alcoholic drinks and we do not drink!! I’m not sure if they’re trying to make up for the pandemic but that is not okay.
We also book an excursion with the hotel and were charged a commission fee after the fact. That was not told to us upfront. All the charges we had to pay were not upfront. During check out, they tried to tack on unnecessary charges.
At the price point of this hotel, we expected way more than what we received. My husband and I have stayed at plenty of hotels and never received the treatment we got here or paid the outrageous prices we paid for food here. And not once did the property manager check in with us to see how our stay was going. No one check-in with us to see how we were doing.
During check out the manager offered a discounted rate for a future stay if WE email him. Honestly, minimal effort and I will not be going back here.
It’s unfortunate because my friends and family were interested in this place and I could not allow them to go here.