The hotel itself is very nice. However issues with service started at check in. The staff could not find our booking. We were made to wait so long my 5 year old was desperate for the toilet. Eventually I was told there had been a breakdown between TUI and the hotel and our room had not been booked. They then had to book the room in all over again. We were then not told that 5 year olds eat free so were charged more than we should have been for the first few days. We were then put on a breakfast plan by mistake and subsequently charges added to my account that we were not aware of. Not to mention my debit card being debited by 400 dollars more than it should have been during the first few days of staying (nearly 2 thousand barbados dollars). When trying to resolve any issue it was always met with different advice and conflicting information from staff. There seemed to be a general can't be bothered attitude by the staff at reception. Ultimately issues were resolved but I spent most days having to question bills and charges which is not what you want when on holiday. My tips would be do not give a card at check-in and ensure you check all charges and policies as information is not forthcoming.
Jun 21, 2022
The hotel was very clean and well maintained. The staff at the front desk and the excursion desk were very accommodating.
The room and the bay view was very nice and you were still able to have part of the view of the ocean.
The room was vey clean the high ceiling made it look bigger.
The staff at The Grill restaurant were pleasant.
The servers at the pool bar and grill were friendly and engaging.
The food taste really good too and the drinks were strong enough :-)
June was a great time to go because it wasn’t overwhelmed with guest and you were able to get great service.
The housekeeping staff were accommodating and although you were given a choice to have your room cleaned every other day, if you needed it done more frequently they made it happen.
I loved the beach and there were enough umbrellas and chairs that you didn’t have to wait.
The only negative thing was the jacuzzi wasn’t working and I was there 6 nights it should have been repaired.
Also things closed too early. Everything shut down by 11pm. The convenient store had an okay selection of things but it would have been nice if it stay opened later as well.
Overall I would definitely go back. I felt very safe and comfortable
Jun 20, 2022
Fantastic vacation at the Hilton a highly recommended. Friendly staff and very clean room. Beach was perfect. Restaurants were very good. Centrally located to all the attractions. I will definitely be back.
No water every night
Jun 19, 2022
Every night the hotel is out of water. The worst part, they don't tell you. It just happens. I was taking a shower, and had to wait for more than an hour for the water to come back. I called the front desk and they kept telling me it would take 15 minutes. If it happens again tomorrow, I will move to another hotel. Maybe a less expensive hotel has water 24 hours.
Jun 18, 2022
I recently did my first ever staycation and I am very grateful that I did so at the Hilton Barbados Resort because my stay was nothing short of amazing. Everything from check in to check out went ridiculously seamless. I was impressed with the mannerism and professionalism of all the staff. Each staff member was courteous and friendly regardless of their role. I particularly wish to thank the following team members who I interacted with directly: Rodney and Julian who ably assisted me with my luggage, Samara and Deidre who checked me in and out of the hotel with their warm greetings and courtesies, Andrea of the housekeeping team who cleaned my room so precisely, Lisa, Shakira and Antonia all from the Lighthouse Terrace Restaurant who ensured that all was well at breakfast and that a hearty breakfast was had each day, Francelia from the Hilton Fitness by Precor gym who displayed a welcoming personality each and every day, Alicia from the Eforea spa who gave me the best massage ever and Nicholas who was able to encourage me to quit watching the pool but to go in and enjoy it. I say without reservation that the entire team represent the Hilton brand well, the customer service at the Hilton Barbados Resort is impeccable. I shall be back again hopefully soon. I miss you guys already. Keep flying the Hilton flag high, all! NB From the time I pulled up in front the lobby, Rodney came and assisted me with my luggage and then Samara checked me in early, well I knew I was in for a wonderful time and so it was. My birthday celebration was indeed memorable. To the management team, I wish to record my sincere appreciation to your team members for all they did during my stay.