Prior to COVID this was my all time favorite hotel in Canada, stayed over 35 nights and always perfect and I loved the staff but my recent stay was not as good.
Mobile key did not work, M lounge still closed which is understandable but still a $10 food credit does not make up for it, went to main bar for supper but was overlooked multiple times as the bartender talked to his favorites and ignored some of us, that was my 1st time getting poor service in the bar. Also as a platinum bonvoy my upgrade was minimal but again I was thankful for the larger room with runway view but the room was not made great with the bottom sheet fitted 1/2 on and 1/2 off, I tried to fix it but it appears the fitted sheet is to small. Less towels in the bathroom but thankfully the bottled water is still there. Fridge was not working and warm.
But My main issue was the sound of a large fan or something in between the walls on the other side of my headboard and I could also hear the same noise in the hallway outside my room, definitely was not from the runway. I went to bed but the noise woke me up and started driving me crazy it was just so loud and annoying, I decided it was no longer tolerable and packed up and went down to reception where the service recovery was good and smooth and I was given another room that was nice and quiet but by that time I had only a few hours before I had to get up. The final cut was that my points did not post but after a call I got that rectified. This was neither a pleasant nor restful stay but I am really hoping this is not the new norm and a one off that just happens.
Great hotel @ Calgary Airport
Oct 14, 2021
We have stayed at this hotel multiple times and it exceeds our expectations every time!!
Check in was efficient and friendly, we were welcomed back to the hotel and Bonvoy status was recognized. We have stayed in a corner suite each time we’ve stayed at this hotel and they are very large, spacious rooms. Cleanliness is always top notch. The beds are extremely comfortable. Bathrooms are well equipped, clean and spacious. We always feel right at home. The restaurant on site is excellent , both for eat in and room service. Guest services staff are great to deal with.
On my most recent stay, our loyalty was recognized with a small gift and note, which we really appreciated !
Comfortable hotel, poor check-in experience but good recovery
Oct 14, 2021
The hotel itself is comfortable, elegantly designed with good amenities (gym, restaurant) and of course a super-convenient location. As a returning guest, we were looking forward to our stay...but it was unfortunately marred by a poor check in experience stemming from a lack of information provided and initial room assignment. Having said that, Lindsay provided excellent service in addressing our concerns and rectifying the situation, taking what would have been '3 stars' to 4, for sure. I'd go so far to say if she'd handled our check in I might have gone with 5 stars! Overall, thanks to Lindsay, we will return.
Convenience location for quick transit through but service really sucked
Oct 12, 2021
I had to catch a 6am flight, the location is excellent as it saved me getting up at 3am to make the drive. Regrettably I was throughly humiliated by the check in person, he loudly questioned the discount rate I used, holding up a line of anxious people behind me, and in a condescending manner he made it clear to everyone that I cheated , though he admitted that he couldn’t substantiate his accusation based on what was advertised on their website. The experience left me a bitter taste, I stayed at the Delta across the street before and was treated like a human being, that is where myself and everyone I know will be staying from now on.
An extremely comfortable room in an airport hotel
Oct 11, 2021
I didn't expect much from an airport hotel -- just a place to sleep before an early morning flight. But the Calgary Airport Marriott In-Terminal Hotel is pretty luxurious. The sheets are very soft, the mattress is sufficiently firm. The bathroom has a good supply of accessories. They brought us an extra chair on request. (Why do hotels assume that only one guest will use the desk, which is long enough for two?) My only complaint is the wifi. You're told that you need only enter the guest's last name and room number, but that's not true. To get free wifi, you have to join the Marriott Club, or if you're already a member, you have to know your number, and if you don't know it, you need to email Marriott, but you can't email them without wifi. No other hotel I know makes it this difficult. Other than that, it's a great place to stay when you have an early flight. We also appreciated the nearby rapid Covid testing.