TripAdvisor Traveler Rating

Staff and public areas were great. Location was wonderful. Restaurant food was fabulous but service was painfully slow for breakfast. Rooms are large but otherwise not so great. Non smoking policy clearly not enforced in rooms. Room was not very clean. Air conditioner kept us awake on our second night but since it was all through the night we didn't call as we didn't think much could be done. A light over the fridge that was loose and flickered or went off until tapped was a bit worrisome. Opening window was nice touch and maybe the smokers thought that was hiding their rule breaking...it wasn't.

We stayed here as part of a group bus tour. Since I didn't book it myself, I can't really comment on the price. However, I can say that we were very pleased with the hotel. It has a great location, just on the edge of the hotel strip. Still, it is a very short walk to all the shopping and dining possibilities in town. We also walked to the botanical garden just over the bridge from downtown. The hotel is large and rather spread out. Our room was large, comfortable, and well-equipped. It was very quiet, the bed was comfortable, and we slept great. The breakfast buffet was a special one served to groups in a private dining room, with lots to choose from and good service. There is also a restaurant and coffee shop on site. They also have a gift shop and a desk for booking tours. We were very happy with the hotel and can recommend it without hesitation.

The hotel is centrally located with a large reception area, on-site restaurant & bar (Farm & Fire) and coffee shop (Good Earth) plus underground parking. It is opposite/adjacent to the shuttle bus stops to Lake Minnewanka/Banff Gondola. There are plenty of bars, restaurants & shops nearby. Our room was a Loft Room, with a large lounge & dining area, open wardrobe, bathroom, fridge, tv & coffee making facilities. The bedroom was on the mezzanine level with two beds, wardrobe & tv. Unfortunately, the hotel could do with up dating it’s facilities. There was no in room safe, no USB charging points. There was only on bedside table between the two beds with power outlets in the lamp base. This meant whoever slept on the outside had no where to charge devices or place a glass of water. Whilst the bathroom has shampoo, conditioner, soap dispensers & a great shower there are no other facilities such as a shower cap. Overall would recommend for the great location but don’t expect quality accommodation.

The hotel is located in a very good location in the village of Banff. However, it is average as far as the decor and the room. The restaurant/bar downstairs is nice, good and convenient but I didnt find the hotel impressive for the price we paid.

A really good hotel! We had a lovely room! Clean and large with a mini kitchen. Although we could have done with wine glasses. Location was fantastic! They had a great bakery on site to!!! The reception were lovely, so helpful. The lady in the gift shop was helpful to. The underground car park was good.