(Mill Valley, California)
Sep 11, 2023
If you charge more than $250 a night and are using the word "resort" and the name "Fairmont," there should be enough housekeeping staff to stash the trash and replenish the ammenities on a daily basis. Folks expect it. We stayed three nights and didn't see any housekeeping staff the whole time. The bed wasn't made, the in-room coffee supply wasn't replaced, the trashcans were full and I finally had to call the front desk for a couple more towels. We've stayed in motels where rooms were maintained on a daily basis. I realize that the whole state of Montana has fewer people than New York City, but if you cannot deliver what is expected why charge as much as a Las Vegas resort? To add insult to injury, we returned to our room on the last night (after attending a funural, the purpose of our visit) to find that our keys had been deactivated. The only reason this review is three stars is because the keys were reactivated with a smile (though no explanation).
Wonderful hot spring pools but where are the towels?
Sep 10, 2023
If one stays at a resort that features multiple hot spring pools both inside and out, it should be too priority to provide dry towels for guest. That seemed to be an ongoing issue at Fairmont. We were told several times that towels “should be ready in 10 minutes” during our Saturday evening stay. Apparently they were still be washed and dried the next morning as there still weren’t any available at 9:30am!
Beds were comfortable, room was spacious and clean and check in staff was pleasant.
Exhaust fans and better hot water for showers in bathroom would improve the rooms.
Sep 04, 2023
Great place, wonderful service!
Pools are amazing!
Beautiful grounds! Staff very attentive. Fun playgrounds and swings for the kids. Horsehair, volleyball areas. Convention rooms spacious and well appointed and equipped for large groups.
It’s all about the outside pool!
Aug 23, 2023
Fairmont Hot Springs has been around awhile. I bet back in the day it was spectacular! It’s very old and dated. The grounds are beautiful as is the location. The beds were terrible and we had to sleep diagonally, luckily we had 2 queen beds for the 3 of us. The staff was awesome, helpful and considerate. It’s all about the pool which was the outside (not the inside one). We had a blast, the grandson loved it! We had to deal with smoke from fires but had a morning that was beautiful. I highly recommend the pool. The comfort of the room failed and other guests complained with us about it.
Aug 08, 2023
We had a great time! Pools and waterslide were so much fun! Everything was clean and staff was great! Ordered the street tacos...oh man! They were amazing! We will definitely come again! We played golf and folf and had a lot of fun!