TripAdvisor Traveler Rating

No major complaints about this hotel. Stay there was good. Would have been nice if there was a place to purchase snacks or supplies in the hotel. Also would have been convenient to have a microwave in the room instead of having to go to the library area.

It has a good location, but that's the only positive. Parking is very limited and not always available. The "free drink" in the lounge as a bonus for booking directly, was limited to a can of beer. Brunch in the Brazen Restaurant was ridiculous, charging $19 for a single slice of French Toast (Peanut Butter & Chocolate French Toast). There were two hot tubs on the roof, but one was out of order and they only allow 4 people in the tub, so it was difficult to actually get to use it. And when we did, we regretted it. The excessive amount of chemical in the hot tub bleached our swimsuits and it took several showers to get it off our skin.

Wasn't told about parking charges on arrival, and far too much chlorine in hot tubs (only one working and the other one was being fixed whilst we were in the functional hot tub- not relaxing). Room also very close to aircon fans with a constant drone throughout the night.

Firstly, we chose the hotel because it had been renovated a few years ago and its a great location. The hot tub was busy in the afternoon though in the mornings it was empty. We did have a room at the back of the hotel as its quieter. Well-recommended.

Excellent location in the centre of Banff and good value. Good room size and quiet at the back of the building. Staff on the desk were very helpful. 5th floor bar had run out of 'happy hour' beers is the only criticism. Good location also for the ski bus.