Best hotel in Puerto Aventuras, take it from me that I also work in the tourism industry.
It's our second time here, and it keeps getting better and better each time.
The food is good, the mood is great, the staff is very efficient (especially Dario from animation team, look for him if you come here), the beach is EXCEPTIONAL. I live in Quintana Roo and can guarantee not many beaches are as calm, comfortable and beautiful as this one. Practically a natural pool.
The landscapes are from another world and don't get me started on the Latin Night at Bar El Abuelo.
And the best thing is you get all of this for a practically non competitive rate. The prices are very low in relation of what you get.
Sep 22, 2021
Came to visit this place, and I can genuinely say that becauae of the service and the warmth of the whole entire staff, experience surpasssed any expectations. The restaurant staff, mainly our server Abraham, made our evenings quite special. His training and dedication to his work are unprecedented. If you ever visit this place, you will see what I mean. Great experience!
Terrible option in Riviera Maya!
Sep 22, 2021
Been to Riviera Maya many many times, and this was my worst experience by far.
Where to start?
First, some of the buildings have A/C that doesn't work, or light that doesn't turn off. And when you call maintenance, as nice as they are, they are untrained and cannot fix the issue. One of the maintenance guy I called even went to tell me it was his first day, and wasn't sure how to repair it.
Second, the food quality is absolutely terrible. The Mexican and Japanese restaurants are actually decent, but the Steakhouse and above all the so called International Buffet are just awful.
Talking about restaurants, just be aware that if you go there for a week, they will let you reserve dinner outside the buffet (at the specialty restaurants) only 3 times. Asking why, they will tell you it is because of COVID...
Also know that even though it is supposed to be an all inclusive resort, your fridge will be left with nothing but water unless you pay an extra $20 a night to have it stacked.
Third, the service. As mentioned above, some staff is untrained. But apart from this, you get the feeling from most of the staff that they just don't want to work (there or in general). Lack of smile, lack of attention, just plain robotic. Doesn't make your vacation really special.
The good news, is that I did meet very few great people. The Manager Enrique was very empathic and quick to resolve most of my issues as well as offering a complimentary room upgrade (where the AC was working). Beatriz the concierge was also very helpful and very friendly. Finally, Raquel, one of the waiter, was excellent and very friendly as well. The housekeeping do a great job, even though they do warn you to hide your valuables, which doesn't exactly make you feel safe.
All in all, even if you received a great deal, I really wouldn't recommend this resort. There are so many options on the Riviera Maya, but this is definitely NOT one of them. Avoid!
Sep 19, 2021
My Girlfriend and I had so much fun! The food was amazing. The entertainment was great! The dancers really got the crowd moving. The party really came out at night! Would definitely go again if the opportunity arose
Sep 19, 2021
They are so much fun and great Dario and Lua so much fun and great!They are so good dancers and good with people. I love yoga that they teach and aquatic activities. In general very freandly and very good kids