Catalonia Riviera Maya & Yucatan Beach reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

13807 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good on a budget!

815kassyc on Jul 05, 2022

If you want to go to Cancun and are on a budget, I think this resort is perfect! If you have a higher budget and can spend more money, I would consider staying elsewhere. Pros: - Housekeeping is very thorough. Our room was very well maintained during our stay. - Beautiful resort and views. The resort itself is very well-maintained, actively cleaned, tons of palm trees, nature, etc... - The spa is phenomenal. Would definitely recommend a massage or facial + the hydro spa. It's also not terribly overpriced. - Best bartender is Luis by the swim-up pool. Tip him well and he will take good care go you. Cons: - Food. The food is very mediocre and they don't really change up their options. It's also a pain to get a reservation at any of the restaurants. We tried to book some the first day we got there and there were already taken up. The only reservation we were able to get was at Tuscana and my friends and I ended up getting food poisoning. - Room Service. Is terrible. Very, very limited options compared to other resorts we have stayed at. - Customer Service.

TripAdvisor users rated this property 3 out of 5

Disappointment in the riveria

djmt79 on Jul 03, 2022

My husband and I visited Catalonia june28-July 5th. I will start with some cons of this place. I will first let you know we normally go somewhere 2 times a year and it varies in location in Caribbean, Mexico areas. Catalonia is just ok I would not say it’s the best. The whole longe chair situation is a joke unless u get up at crack of dawn to go throw your towel on one. The 7 days we were there we only were able to get lounge chairs 1 day. The other thing that I didn’t like was having to have reservations at the restaurants and trying to reserve a time is a joke too. We were never able to to make reservations for anywhere unless u wanted to eat at 9:30 at night. The ocean/beach area not that great at this location. Food was not that great, I ate a lot of bread lol. Going privilege does not really mean much here unless u want to use a different bar area or side of beach. Room service sucked not really any great options. On with pros very well maintained yards and gardens, rooms cleaned daily, room was always nice and cold, hot water was iffy some days had it some not. The workers especially Luis at pool bar was exceptional. The downtown area there is plenty to do with different restaurants, bars dolphin watch that was the best part of our vacation. We would go again no! Not this hotel but will probably come back to try a different one.

TripAdvisor users rated this property 5 out of 5

Excellent stay

vincesma (Dublin, Ireland) on Jul 03, 2022

Had a great stay at Catalonia Rivera Maya I will make it short and sweet RESORT: spotless grounds looked after everyday well maintained ENTERTAINMENT: great shows nightly,daytime activity at pool beside buffet restaurant. FOOD: excellent very tasty and a good choice, everyday somthing different. Snack bars and restaurants very tasty aswell. POOL:very clean no problems,always seen pool attendant take samples everyday. Fransisco excellent barman good laugh very friendly. BEACH:lots of seaweed in the morning but staff have it cleared very quickly. ROOMS:rooms are keep spotlessly clean. Cleaned everyday,mini fridge topped up everyday.smartt TV in room so great for connecting tablet to watch movies to keep the kids happy at night,only 1 English TV station so smartt TV came in very handy.we were in privilege room. Bathroom does need a bit of a update but spotless clean. STAFF: friendly attentive great customer service from top to bottom,all staff take pride in there work and looking after customers to make sure everything is ok. All in all we had a great stay and I would recommend this resort and would happily Return.

TripAdvisor users rated this property 5 out of 5

Catalonia riviera maya

victoriabarnfield (Leeds, United Kingdom) on Jul 01, 2022

Perfect holiday perfect location spotless hotel with an outstanding customer service extremely organised beautiful experience would definitely recommend to couples of all ages and families too. Japanese restaurant and steakhouse were our personal favourites would highly recommend.

TripAdvisor users rated this property 4 out of 5

Fantastic girls’ trip!

ericksonsd (Saint Louis, Missouri) on Jun 29, 2022

We just got back yesterday from a quick 3-night girls’ trip and had a great time! Everyone was so friendly and helpful. There was a good food selection for every meal! We liked the El Mercado buffet on the Yucatan side best because it was enclosed and air conditioned. There’s a crepe/ice cream shack that was good, the sausage cart was very good too! The Riviera Maya side was the activity side - the Yucatan side was way more chill. The ocean water was clear and warm. They had a crew out every morning cleaning the seaweed out of the ocean. A few minor cons: the frozen margaritas tasted disgusting - like bathroom cleaner. (Go see Benito at the Riviera Maya swim-up bar - he knows how to make an excellent margarita on the rocks!) I wish our room had had a few more outlets. Had to charge my phone in the bathroom at night because my friend was using the only room outlet to charge hers. I also wish there had been some mandatory quiet hours - people were outside our room throughout the night and very loud. The bars don’t open until 11:00am (though we saw a sign that this is QROO law now so not just this resort.) The swim-up bar closes at 5:00 and the top side closes at 6:00. There are a few bars that stay open later, but the pool was fairly well empty by early evening because the bars were closed. All in all, it is a beautiful resort and we had a great trip! I would love to come back some day!

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