Excellence Playa Mujeres reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

23718 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

The kindest staff and the best food ever!! (Also great pool and amenities)

matthewandres4 (Louisville, Kentucky) on Jul 02, 2022

Yessica at the smoothie bar was so kind. David at the concierge desk helped out a lot when my wife wasn’t feeling well and we felt genuinely cared for by the entire staff when she wasn’t feeling well. David at the bar outside of aroma and Francisco on the beach remembered our drink orders and always treated us very kindly!! Omar gave some great food recommendations at Agave and we had a great time because of his service. Antonio, who did our room service was extra quiet when he brought our food in since my wife was still sleeping and he was very thoughtful and kind to us. Mari served us at chez isabelle and did a wonderful job at making our dinner very romantic. He had great food recommendations and brought over candles and flowers for us. The pool areas were great. The activity areas were great. The food was to die for!! The views, rooms, and beach were also amazing. Highly recommend the catamaran and snorkeling tour to Isla Mujeres. I would easily recommend this place to anybody looking for a place to vacation. Food and drinks were so great. I gained 8.8 pounds on my 1 week honeymoon if that says anything… and I am not a large person

TripAdvisor users rated this property 5 out of 5

Group trip to Excellence Play Mujeres

V1055BAkristenh on Jul 01, 2022

I can't recommend this resort enough! The property is beautiful and so well maintained. The service is incredible and the food is so delicious! We traveled in a large group (8, there were four couples) and the resort was so helpful with reservations for dinner to accommodate us. Beyond that the servers were prepared to make suggestions and bring out extra appetizers for us to try. Our wineglasses we're never empty. The poolside, beach, and bar drink service is incredible as well. Those bartenders and servers HUSTLE. We especially enjoyed Frankie who served us a few days in a row. The food was so yummy and every meal and we enjoyed stops at the coffee and ice cream shop as well as soft serve! We traveled at the end of June and it was hot and sunny except one very short spurt of rain. It was refreshing to be in the water!

TripAdvisor users rated this property 5 out of 5

A Must Visit

Yuriyo0 on Jun 30, 2022

This resort was recommended from a friend of mine. I do not regret at all. Entry and exits to the resort have top notch security. All staff were so kind and friendly all around the resort . I would say food is a 4 out of 5. Pastries were not fresh but doable. Our goal was to try every restaurant they have and we've accomplished that. You can't beat the lobster house for dinner. But all the other ones were great too. The fresh all natural juices at the Aroma so delish and refreshing. It was weird that the outside bars did not allow shots from 3pm-6pm due to people over doing it and throwing up. Hopefully it was just that day. The evening shows were awesome! I also thought the silent party was odd when I read it, but it was actually really fun! I also love how they have activities available such as tennis, pool tables, table tennis, etc. We went on a couple of excursions as well which was so much fun. We did come here with another couple which I think made the trip wayyy funner. It was also relaxing just drinking by the pool. This place is further north to all the tourist attractions. If you don't want to pay taxi, which was $35 one way, I would say check out the resorts by the hotel zone. It is pretty humid around this time of the month, but it didn't bother me. Bring mosquito spray!! Got bitten like 10x, especially at night. Room service was awesome. Love the beach towels availability all over the pools and the coconuts that were offered at 12pm at the Revive stand. First come first serve on those. Still debating whether to stay at this resort?? Just go, you won't regret it.

TripAdvisor users rated this property 5 out of 5

Best vacation and all inclusive, hands down!!

Taryntat (Chattanooga, Tennessee) on Jun 30, 2022

Beautiful and relaxing resort, with top notch service. Will definitely be back! The staff and quality of everything was superb! Gustavo was so amazing and waited on our group of 8 and was phenomenal in anticipating our drinks and anything we needed! Beautiful, beautiful, place!

TripAdvisor users rated this property 5 out of 5

Would give it a higher rating if I could

Randy O (Austin, Texas) on Jun 30, 2022

. All our previous stays have been at the Maya Riviera location and although the service, accommodations, food, entertainment, and property are exceptional there, Playa Mujeres location stood out on two aspects. First, just the Magna restaurant (which is not available at the Maya Riviera location) along with the Magna bar alone, part of the Excellence Club experience, is well worth the extra cost of this upgrade. But what took our stay over the top was the exceptional service and attention given us by Senor Gonzalo Martin. We met him when we reported a water leak in our ceiling coming from the jacuzzi from the room above. We were immediately given another room and from that point on Senor Martin made it a priority to make the rest of our stay as memorable as he could. He got us a wonderful room with a beautiful view and made unsolicited special arrangements such as corner romantic tables laced with rose pedals at the restaurants we were going to dine with those evening. We also enjoyed just meeting him from time to time around the premise just to say hello. He always had a smile on his face, and you can tell he enjoyed his job. It was Senor Martin that we will be going back to the Playa Mujeres again soon.

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