Beautiful resort, sadly falls short on the “little things”
Jul 03, 2022
Overall, the resort and property are beautiful; rooms are well designed and modern; good food. The reason for a three-star review:
Day 1: Checked-in to room (#3322) which was partially cleaned, used coffee cups, empty soda cans, and no towels.
Day 2: Walked in from dinner with water cascading from bathroom ceiling/ AC unit. Luckily, we were there as the water really started to fall and were able to place towels around to prevent more damage.
Day 3/4: Called twice about a leaking toilet and smell. Nothing happened after first call, tried again and it was finally resolved.
Day 4: Called for housekeeping to clean room; walked in around 5pm and room wasn’t touched. Eventually fresh towels were delivered.
Day 5: ? We shall see…
In my opinion, when spending this amount of money for a “highly-rated” resort, I expect a level of attention to detail — and I’m not too picky about things. It’s too bad, because this is a beautiful place.
An exceptional vacation!
Jul 02, 2022
We stayed for 7 days in the Inspira section of Estudio Playa Mujeres. We are really satisfied with our vacation.
The rooms are really spacious, the cleanliness is impeccable and the quality of the food really exceptional. I have major food allergies and each restaurant was able to adapt the menu to my allergies without any problem.
My daughter also loved the Kid's club which has interesting and entertaining activities throughout the day.
However, the most important thing is that beyond the facilities which are well maintained, modern and luxurious, the staff is exceptional. Manuel and Valeria's service was incredible during the full week as were all the other waiters in the restaurants and bars (Alexis, Jesus and Alfredo) who allowed us to fully enjoy our vacation.
In addition, our flight with @aircanada was cancelled last night, Air Canada transported us to a mediocre hotel with bugs in the room. So we contacted our Estudio buttler (Manuel) and he arranged everything for our return to the Estudio. Even though our room for the extra night was not in the Inspira section, he still took care of us with impeccable service. Valeria, our buttler during the day, took over this morning even though we were not in the Inspira section.
@Manuel and @Valeria: you made the difference for us this week and also from a potential horrible experience last night to an additional night in Cancun that we enjoyed. Muchas gracias por todo lo que han hecho.
We have stayed in several hotels in Mexico, including in the Playa Mujeres area. This hotel is truly exceptional. We recommend this hotel without any hesitation and will definitely return. We have no negative comments and the only thing that could be improved is the wine included which is pretty bad.
Incredible Family Vacation
Jun 28, 2022
We had an amazing vacation! The restaurants, staff, and facilities were all top quality. We stayed in the family suite and it was beautiful, spacious, and very comfortable.
To our surprise, the room comes with butlers and they were so nice and helpful - Valeria and Manuel were so accommodating and helped us if we needed anything around the resort with our room or navigating to the other side of the resort (one side is adults only and one side is child friendly).
I would also like to add that the pool exercise class teachers Jorge and Genine were awesome. Their classes were fun and they were great with our kids in and out of the water.
We will be going back, the resort and the entire area are so quiet and perfect it really feels like the ideal vacation.
Jun 28, 2022
I stayed here for 5 nights with my wife and 3 year old. It was an amazing stay from start to finish! All the staff were friendly and helpful. The facilities were modern, clean, and well-kept.
We ate at each of the restaurants on site. The food was amazing and the staff were very polite and friendly.
The pool and splash pad were great. My daughter loved playing in them for hours everyday.
We will be returning for sure!
The all-inclusive included all
(Avalon, New Jersey)
Jun 26, 2022
A family celebration with elderly, middle aged adults and young children. The physical plant was impressive in its size and attention to detail in the design of the private and common rooms. The tropical vegetation was vast and well-cared for.
Our room was large and beautifully done, one of the finest we've ever seen. Any problems were handled immediately.
The five restaurants and coffee bar on the Estudio side served good to very good food that satisfied any taste. La Consentida breakfast bar led by Jesus featured a wide assortment of foods that were of high quality and quantity. Service in the breakfast room was quick and warm. The Japanese, Mediterranean, seafood, and grille restaurants offered a lot of choices. Service was always friendly but could be slow at the seafood and Mediterranean.
On the Atelier side we ate at Alba and the steak house. Alba was a small room that featured vegetarian fare like salads with meat possibilities. They had the best salads in the hotel. Service was excellent and kudos to the Alba team-Luis, Maricela, Enrique, Monica, Henry, and especially Ana. We ate lunch there every day.
There were activities galore but we (the elderly couple) especially liked the bike tour with Jorge and Janine and the snorkeling tour off the beach.
The employees were welcoming and always friendly and accommodating. From the gardeners to the concierge we noticed an effort to make life easy for us and make us feel welcome in Mexico. They were trained in the lost art of service.
The only thing we would change is the loud and percussive music at the pool area and the beach which blasted all day long. We didn't understand the need for such cacophony when the sounds of nature in the tropical jungle are so musical and calming.