All inclusive

Finest Playa Mujeres by The Excellence Collection

Cancun 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Finest Playa Mujeres is an All Inclusive resort that lets you connect when you want and disconnect when you need to. Aesthetic simplicity flows throughout the rows of sparkling pools, above-the-curve inclusions, and all-suite accommodations at this resort for all ages.

Finally find the time to celebrate and enjoy time together. Set on a peninsula with pristine virgin beaches and endless sand dunes, this place will have you looking out over the deepest Caribbean blues as you revel in delightful areas created for kids and for adults only.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Junior Suite Spa or Pool View
800 square feet
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Spa or Pool View
800 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer

Junior Swim up Suite
800 square feet
  • 1 king bed, and 1 queen sofa bed
  • Pool view
  • No more than 4 guests in the room
Junior Swim up Suite
800 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer

Junior Suite with Private Pool
1600 square feet
  • 1 king bed, and 1 sofa bed
  • Pool view
  • No more than 4 guests in the room
Junior Suite with Private Pool
1600 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer

Family Suite
950 square feet
  • 1 king bed, 2 single beds, and 1 queen sofa bed
  • Pool view
  • No more than 5 guests in the room
Family Suite
950 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer

Two-Story Rooftop Terrace with Plunge Pool
1600 square feet
  • 1 king bed, and 1 sofa bed
  • Pool view
  • No more than 4 guests in the room
Two-Story Rooftop Terrace with Plunge Pool
1600 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer
Additional details

Due to the stairs to the second floor, not recommended for children

Excellence Club Junior Suite Pool View
800 square feet
  • 1 king bed
  • Garden view or Pool view
  • No more than 2 guests in the room
Excellence Club Junior Suite Pool View
800 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer
Additional details

The Excellence Club represents the ultimate in luxury, privacy, exclusiveness and service only for adults (+18 years). Featuring:

  • Private check-in & check-out / Late check-out & early check-in (subject to availability)
  • Concierge desk (7am to 11pm)
  • Private lounge (7am to 11pm) with concierge service, smart buffets & bar service
  • Private Bistro restaurant for three meals at Lounge
  • Private Bar at Lounge
  • Private Pool Bar
  • Bvlgari toiletries
  • Upgraded minibar & room service menu
  • 2 independent Jacuzzis (hot water) at the pool area
  • Private beach area
  • Complimentary beach bag for use during your stay
  • Shoe shine service • Daily fruit & petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor & wine bottle selection
  • Nespresso machine • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua hydrotherapy treatment per person per stay.

Excellence Club Junior Suite Ocean View
800 square feet
  • 1 king bed, and 1 sofa bed
  • Ocean view
  • No more than 2 guests in the room
Excellence Club Junior Suite Ocean View
800 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer
Additional details

The Excellence Club represents the ultimate in luxury, privacy, exclusiveness and service only for adults (+18 years). Featuring:

  • Private check-in & check-out / Late check-out & early check-in (subject to availability)
  • Concierge desk (7am to 11pm)
  • Private lounge (7am to 11pm) with concierge service, smart buffets & bar service
  • Private Bistro restaurant for three meals at Lounge
  • Private Bar at Lounge
  • Private Pool Bar
  • Bvlgari toiletries
  • Upgraded minibar & room service menu
  • 2 independent Jacuzzis (hot water) at the pool area
  • Private beach area
  • Complimentary beach bag for use during your stay
  • Shoe shine service • Daily fruit & petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor & wine bottle selection
  • Nespresso machine • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua hydrotherapy treatment per person per stay.

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool
1600 square feet
  • 1 king bed, and 1 sofa bed
  • Oceanfront
  • No more than 2 guests in the room
Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool
1600 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer
Additional details

The Excellence Club represents the ultimate in luxury, privacy, exclusiveness and service only for adults (+18 years). Featuring:

  • Private check-in & check-out / Late check-out & early check-in (subject to availability)
  • Concierge desk (7am to 11pm)
  • Private lounge (7am to 11pm) with concierge service, smart buffets & bar service
  • Private Bistro restaurant for three meals at Lounge
  • Private Bar at Lounge
  • Private Pool Bar
  • Bvlgari toiletries
  • Upgraded minibar & room service menu
  • 2 independent Jacuzzis (hot water) at the pool area
  • Private beach area
  • Complimentary beach bag for use during your stay
  • Shoe shine service • Daily fruit & petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor & wine bottle selection
  • Nespresso machine • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua hydrotherapy treatment per person per stay.

Finest Club Junior Suite Pool View
800 square feet
  • 1 king bed, or 2 double beds
  • Garden view or Pool view
  • No more than 4 guests in the room
Finest Club Junior Suite Pool View
800 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer
Additional details

The Finest Club represents the ultimate in luxury, privacy, exclusiveness and service for all types of clients. Featuring:

  • Private check-in & check-out / Late check-out & early check-in (subject to availability)
  • Concierge desk (7am to 11pm) • Private lounge (7am to 11pm) with concierge service, smart buffets & bar service
  • Private Bar at Lounge
  • Adults (+18years) have access to exclusive Excellence Club areas, including Bistro
  • Bvlgari toiletries • Upgraded minibar & room service menu
  • 1 independent Jacuzzi (hot water) at the pool area
  • Private Pool Bar
  • Private beach area
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit & petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor & wine bottle selection
  • Nespresso machine
  • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua hydrotherapy treatment per person (+13years) per stay.

Finest Club Junior Suite Ocean View
800 square feet
  • 1 king bed, and 1 queen sofa bed, or 2 double beds, and 1 sofa bed
  • Ocean view
  • No more than 4 guests in the room
Finest Club Junior Suite Ocean View
800 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer
Additional details

The Finest Club represents the ultimate in luxury, privacy, exclusiveness and service for all types of clients. Featuring:

  • Private check-in & check-out / Late check-out & early check-in (subject to availability)
  • Concierge desk (7am to 11pm) • Private lounge (7am to 11pm) with concierge service, smart buffets & bar service
  • Private Bar at Lounge
  • Adults (+18years) have access to exclusive Excellence Club areas, including Bistro
  • Bvlgari toiletries • Upgraded minibar & room service menu
  • 1 independent Jacuzzi (hot water) at the pool area
  • Private Pool Bar
  • Private beach area
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit & petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor & wine bottle selection
  • Nespresso machine
  • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua hydrotherapy treatment per person (+13years) per stay.

Finest Club Family Suite
950 square feet
  • 1 king bed, 2 single beds, and 1 queen sofa bed
  • Oceanfront
  • No more than 5 guests in the room
Finest Club Family Suite
950 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer
Additional details

The Finest Club represents the ultimate in luxury, privacy, exclusiveness and service for all types of clients. Featuring:

  • Private check-in & check-out / Late check-out & early check-in (subject to availability)
  • Concierge desk (7am to 11pm) • Private lounge (7am to 11pm) with concierge service, smart buffets & bar service
  • Private Bar at Lounge
  • Adults (+18years) have access to exclusive Excellence Club areas, including Bistro
  • Bvlgari toiletries • Upgraded minibar & room service menu
  • 1 independent Jacuzzi (hot water) at the pool area
  • Private Pool Bar
  • Private beach area
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit & petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor & wine bottle selection
  • Nespresso machine
  • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua hydrotherapy treatment per person (+13years) per stay.

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool
  • 1 king bed, and 1 sofa bed
  • Oceanfront
  • No more than 4 guests in the room
Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Twice daily housekeeping
  • In room liquor selection
  • Garment steamer
Additional details

The Finest Club represents the ultimate in luxury, privacy, exclusiveness and service for all types of clients. Featuring:

  • Private check-in & check-out / Late check-out & early check-in (subject to availability)
  • Concierge desk (7am to 11pm) • Private lounge (7am to 11pm) with concierge service, smart buffets & bar service
  • Private Bar at Lounge
  • Adults (+18years) have access to exclusive Excellence Club areas, including Bistro
  • Bvlgari toiletries • Upgraded minibar & room service menu
  • 1 independent Jacuzzi (hot water) at the pool area
  • Private Pool Bar
  • Private beach area
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit & petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • Upgraded in-room premium liquor & wine bottle selection
  • Nespresso machine
  • Room Service Express (menu featuring a number of savory items that can be delivered almost immediately)
  • One Aqua hydrotherapy treatment per person (+13years) per stay.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Mini Spa
  • Mini Theater
  • Food and beverage station
  • Mayan-pyramid water playground with slides

Mini club

Mini Club includes a nap room, a bathroom for adults and children, changing rooms, an area for families with babies, a kitchenette, a multipurpose room with games, and more! You can also take the little ones to enjoy some fun-filled, worry-free time in the mini pool playground with water slides.

0-2 yrs parents required

3-6 yrs registration required

Age range: 3 to 6

Maxi Club

Maxi Club includes a comfortable indoor area with bathrooms and a multipurpose hall filled with activities like video games, board games, books and more.

Outside is a spacious palapa area with games like ping pong, air hockey, and more!

Age range: 7 to 11

Teens Club

Teen guests will find  activities created especially for them, with things to do every morning, afternoon and evening. From water balloon fights and kickball to movie nights and bonfires, teens will have a surefire blast on this Cancun vacation.

Age range: 12 to 15
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17
  • Nightly shows
Type Amenities
Golden Bar Bar, Lobby bar
Piano Bar Bar, Piano bar Live music
Central Plaza Bar
Tropical Juice Bar Bar
Aqua Bar I Bar
Shoji Sake Bar Bar
Sky Bar Bar
El Teatro Spirits Bar
The Sweet Corner Bar
Aqua Bar II Bar
Las Dunas Beach House Bar
Cigar Lounge Bar
El Teatro Tequilas & Mezcales Bar
Excellence Club Lounge (exclusive to “Club” guests) Bar
Excellence Club Seaside Bar (exclusive to “Club” guests) Bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
The Market Kitchen Buffet International Breakfast, Dinner, Lunch Dress code
Brass Steakhouse À la carte Grill/steak house Dinner Dress code
Duke's Lobster & Seafood À la carte Seafood Breakfast, Dinner, Lunch, Snacks Dress code
Insieme Trattoria À la carte Italian Dinner, Lunch Dress code
Tinto & Tapas À la carte Tapas Dinner Dress code
Lizo À la carte Mexican Dinner Dress code
Le Petit Plaisir À la carte French Dinner Adults only, Dress code
Shoji À la carte Asian Dinner Dress code
Las Dunas Beach House À la carte Grill/steak house Lunch
Surf & Turf À la carte American Dinner Dress code
La Cocinita Snack bar American Dinner
Bistro À la carte International Breakfast, Dinner, Lunch
Seaside À la carte, Buffet International Breakfast, Dinner, Lunch Exclusive to Finest Club
Dommo À la carte International Breakfast, Dinner Exclusive to Excellence Club
  • Floors: 4
  • Suites: 450
  • Property view Garden
  • Built in: 2014
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit available ($)
Lote Terrenos 001 MZ 001 Sm 003
Continental Zone Isla Mujeres
Cancun, Mexico 77400
9988728620
30 km from CUN
  • Beach front
  • 24 hour all-inclusive: Included

Pools

  • Jetted pools: 13
  • Outdoor pools: 10
  • Cabanas: Included

Pool availability is subject to seasonality.

Golf

  • Driving range: on site ($)
  • Golf: on site ($)
  • Golf lessons: on site ($)
  • Putting green: on site ($)

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • Stand up Paddle Board
  • Green fees available ($)
  • Air rifle shooting
  • Archery
  • Fitness classes
  • Spanish lessons
  • Dancing lessons
  • Basketball
  • Beach volleyball
  • Yoga
  • 24 hour front desk
  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Medical services onsite available ($)
  • Meeting facilities
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk
  • Valet parking
  • Wedding chapel
  • Wedding facilities

Location

Address
Lote Terrenos 001 MZ 001 Sm 003, Continental Zone Isla Mujeres, Cancun, 77400, Mexico
30 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 3 out of 5

Just average

1klawson (Northern Virginia, Virginia) on Jul 04, 2022

All, but one of the people who work there were super nice. The one who wasn't was a female bartender with braces who needs a new job. The grounds are very well maintained, the restaurants look great, but the rooms are pretty subpar. If you are not going to spend a ton of time in your room and are okay with paying a ton of money mainly for food and services then stay here. The food was just okay. I totally get having different cuisines for guests, but I personally would have preferred to have authentic Mexican food. You are basically paying for mediocre versions of other types of food. The BEST restaurant was Dommo. We stayed in finest (adult section) and Dommo is the restaurant in that building. Breakfast and dinner were both really good and the portion sizes were great. Had two of the best meals there. While everyone was super friendly, I feel like if you spend a couple thousand one (if that) and stay at a resort a little further North, you will get an overall better looking resort and views and the possibility of getting some better food.

TripAdvisor users rated this property 3 out of 5

3 Stars at Best

475shaundaj (Woodbridge, Virginia) on Jul 04, 2022

Most of the staff was really friendly and attentive. They get 5 stars for that. The common areas and grounds were nice so they get five stars for that. It stops there. Except Dommo, the food was average to terrible, especially room service. We ate three meals at Dommo and they were the only really good meals we had. We stayed in a Two-Story Rooftop Terrace Suite with pool in the Excellence club. The name is the best thing about it. There was a light loose in the ceiling in the bathroom, the sofa had a hole in it, the seat of one of the chairs was peeling, the paint was peeling off the walls of the terrace and the light outside the room was flickering like something from a horror movie. The fridge didn't get really cold and the granola bars were clearly crumbled and beaten up. Who do they expect to eat that? Even with all of that, I didn't complain and still tipped as these things were not the fault of the staff. I still hadn't decided if I would do a review until the last day. Our hotel transfer to the airport with Season Tours never showed! I went to the desk to ask about it when the driver was ten minutes late and the guy made a comment about it being "10 minutes" and acted as if I was bothering him. Another couple that had an 8:15 pickup with the same company were picked up with no issue. When I asked what was going on, the guy at the desk told me I had two choices, I could either wait or pay for a taxi. WTH? I started asking questions about why I should have to pay for a service they offered and didn't confirm, and eventually they agreed to pay for the taxi. I turned around and there was a young girl standing there who was supposed to be picked up by seasons too at the same time as us. I had to ask several times before they finally let her ride to the airport with my daughter and me 40 minutes after our original pick up time. Excellence didn't even bother to send me an email asking for a review, but they sent one to my daughter who didn't book the resort or pay for anything there. I guess they figured she'd give a better review. I will never go here again and have warned my friends who will be staying at Excellence in a couple of weeks. Although this is the only all inclusive resort where I had these type of issues, this place has me rethinking whether all inclusive is even worth it anymore.

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