Finest Playa Mujeres by The Excellence Collection reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

11571 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great family stay

nicolebrokx on Jan 29, 2023

We stayed as a family of 4 (1 and 3 year old) in a basic suite, and it was plenty of room. We had a mini crib and the couch pulled out for the 3 year old; we had a king bed. The kids loved the jetted tub on the balcony. We traveled with our parents and they enjoyed the resort as well. Definitely family friendly; the kids club was awesome and we stayed with the kids and they had a blast (horseback riding, zip lining, and crafts). Food and drink was overall great for an AI. Lots of kids at the resort mainly 0-5 years old, as we went during school. Service was above and beyond and the employees work very hard. The only thing to note is we asked for a quiet room and we were right next to the outdoor stage and theater; so had blaring music each night until 9:30- but it was quiet after that. Luckily the 1 year old slept through it with a noise machine and my son was fairly tired and would go to sleep by night around 930 and it didn't push bed time too much for the vacation as we stayed on timezone.

TripAdvisor users rated this property 5 out of 5

Fantastic service, beautiful resort

Neltam (Monteverde, Costa Rica) on Jan 29, 2023

Had an amazing time after 1.5 weeks with a group of 40 people. The service was fantastic the entire time and there is extensive quality control within the resort. Appreciated the hospitality of our concierge, Diana, the entertainment team, including Bryan, the amazing service in all the restaurants including the guys on the buffet patio for breakfast, Margavito for the lunch buffet and all the bar staff. We felt well cared for the entire time. Thank you for an unforgettable vacation.

TripAdvisor users rated this property 5 out of 5

Great choice for a family holiday

Candice F (Calgary, Canada) on Jan 29, 2023

A beautiful lovely sized resort. We enjoyed the amazing staff, delicious food and amazing entertainment. There were 14 of us in total from 2 years to 75 years old. Kids club was amazing and kept everyone busy. We will be back

TripAdvisor users rated this property 5 out of 5

The Finest of the Mexican Excellence Collection

travelbug132 (Atlanta, Georgia) on Jan 29, 2023

This is a long overdue review for our prior stay in August 2022. During this trip to Mexico, we stayed at Finest and its two sister resorts in Playa Mujeres. We have been loyal to this brand and this stay rocketed Finest up to our favorite resort. We already have a return trip planned. We traveled as a couple with no children and the Excellence Club provided exactly the experience we were looking for. We eat dinner late anyway so we did not experience a lot of children except at breakfast. As with all of our excellence collection stays, the staff made this visit exceptional. The gem of this resort is guest service manager Dalel who visited with us several times, arranged a special dinner for us, and graciously organized our check-out and move to the next resort. Thank you Dalel for making our trip extra special! Alan and Victor welcomed us to the resort with huge smiles and exceptional hospitality, and Juan in the lounge always seemed to be there and ready to help us with anything we needed during our stay. We spent most of our time at the beach and loved meeting Sergio and Fernando, our beach concierges, and exceptional servers Francisco and Carlos. Carlos remembered me every day and would bring my drink without my even needing to ask. We also loved meeting Marco at Market Kitchen breakfasts who spent extra time getting to know us and giving us Spanish lessons. The room was modern, spacious, and comfortable, and the swim out setup here is a true swim up - fabulous! We enjoyed all of the food we tried including delicious room service and especially the wonderful Mexican specialties at breakfast. We were offered 1921 tequila cream at Lizo with dessert and it quickly became a favorite choice. Unlike the sister resorts, finest had a much better selection at the bars even at the lobby bar. We would be remiss if we did not offer one opportunity for improvement and that was the loud wedding parties and groups. Upon our arrival, a wedding party had taken over the entire pool at the Excellence Club outdoor bar and was playing unreasonably loud music and left trash everywhere. I know weddings are a big source of revenue but the big groups being loud, immature, and disrespectful in Dommo and elsewhere was really disappointing. Otherwise, we had amazing service and a great stay. I can’t wait to return!

TripAdvisor users rated this property 5 out of 5

Grandparents, parents and grandchildren spent a heavenly week at the Finest.

Ambassador731263 on Jan 29, 2023

At the beach, Isabel and Javier were always kind, very attentive but never obtrusive. Thank you also to Pita and Fernando, who were managing all the families with kindness and efficiency. You all deserve 10/10. You made our stay an unforgettable experience.

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