Finest Playa Mujeres by The Excellence Collection reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

10762 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Just average

1klawson (Northern Virginia, Virginia) on Jul 04, 2022

All, but one of the people who work there were super nice. The one who wasn't was a female bartender with braces who needs a new job. The grounds are very well maintained, the restaurants look great, but the rooms are pretty subpar. If you are not going to spend a ton of time in your room and are okay with paying a ton of money mainly for food and services then stay here. The food was just okay. I totally get having different cuisines for guests, but I personally would have preferred to have authentic Mexican food. You are basically paying for mediocre versions of other types of food. The BEST restaurant was Dommo. We stayed in finest (adult section) and Dommo is the restaurant in that building. Breakfast and dinner were both really good and the portion sizes were great. Had two of the best meals there. While everyone was super friendly, I feel like if you spend a couple thousand one (if that) and stay at a resort a little further North, you will get an overall better looking resort and views and the possibility of getting some better food.

TripAdvisor users rated this property 3 out of 5

3 Stars at Best

475shaundaj (Woodbridge, Virginia) on Jul 04, 2022

Most of the staff was really friendly and attentive. They get 5 stars for that. The common areas and grounds were nice so they get five stars for that. It stops there. Except Dommo, the food was average to terrible, especially room service. We ate three meals at Dommo and they were the only really good meals we had. We stayed in a Two-Story Rooftop Terrace Suite with pool in the Excellence club. The name is the best thing about it. There was a light loose in the ceiling in the bathroom, the sofa had a hole in it, the seat of one of the chairs was peeling, the paint was peeling off the walls of the terrace and the light outside the room was flickering like something from a horror movie. The fridge didn't get really cold and the granola bars were clearly crumbled and beaten up. Who do they expect to eat that? Even with all of that, I didn't complain and still tipped as these things were not the fault of the staff. I still hadn't decided if I would do a review until the last day. Our hotel transfer to the airport with Season Tours never showed! I went to the desk to ask about it when the driver was ten minutes late and the guy made a comment about it being "10 minutes" and acted as if I was bothering him. Another couple that had an 8:15 pickup with the same company were picked up with no issue. When I asked what was going on, the guy at the desk told me I had two choices, I could either wait or pay for a taxi. WTH? I started asking questions about why I should have to pay for a service they offered and didn't confirm, and eventually they agreed to pay for the taxi. I turned around and there was a young girl standing there who was supposed to be picked up by seasons too at the same time as us. I had to ask several times before they finally let her ride to the airport with my daughter and me 40 minutes after our original pick up time. Excellence didn't even bother to send me an email asking for a review, but they sent one to my daughter who didn't book the resort or pay for anything there. I guess they figured she'd give a better review. I will never go here again and have warned my friends who will be staying at Excellence in a couple of weeks. Although this is the only all inclusive resort where I had these type of issues, this place has me rethinking whether all inclusive is even worth it anymore.

TripAdvisor users rated this property 4 out of 5

Smoking and mosquitoes huge issue

meganlmartin2 on Jul 04, 2022

Everything was amazing minus the lack of mosquito control from the resort. We stay at places all the time and other resorts in Cancun and even with bug spray and thermacell we still have over 50 bites. Everyone was being eaten alive. There was zero the resort did to minimize the mosquitoes. Second was the smoking. They allow smoking everywhere. My kids walked through cigarette and cigar smoke throughout the resort. Not kid friendly if you allow smoking next to children. Other than that it was amazing. Unless those things change it’s unlikely we will book there again which is a bummer as it’s in the top 3 best resorts we’ve stayed at. Being uncomfortable covered in smoke and mosquitoes was definitely the worst part of our trip. I have over 50 bites and so does my baby. Her face is covered even after bug spray. She’s scratching until she’s bloody and crying. We’ve been to other resorts that have things in place to lesson the bites but finest did nothing.

TripAdvisor users rated this property 5 out of 5

Kudos for Finest

tdhdds (Granbury, Texas) on Jul 03, 2022

This was our third trip to the Finest at Playa Mujeres. Once again it met our expectations, and was a notch above any other family-oriented all-inclusive we have tried. Plenty of restaurants, beach spots, and bars. We would have welcomed more service at the bars. Food was excellent. Good place for a family vacation.

TripAdvisor users rated this property 5 out of 5

Vow Renewal Vacation

230aaron on Jul 03, 2022

This was the most amazing vacation I've had ever. The place was first class and the staff was the most attentive and impressive staff I have ever experienced. They responded to every request we had and were welcoming and made us feel like royalty. I would definitely come back again soon.

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