Now Emerald Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

1620 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

The staff is their greatest asset

AlexaEli (Shawnee, Oklahoma) on Jul 06, 2022

The location is great, 5 minutes walk from the Cancun sign at Playa Delfines. The view is amazing, nice facility, great entertainment, it was a great experience. Their staff is the greatest asset. As a family with children we chose to eat at Carnival Restaurant, the international buffet. We had the most attentive servers Carlos, Alberto and Oscar. Also Karen and Lily were wonderful. Also want to give a shout out to Marisa and Paola from the Explorers club who went out of their way to make sure the kids have fun and Nala from the entertainment team. The rooms are a little outdated and would benefit from an update but that was not a problem for us.

TripAdvisor users rated this property 5 out of 5

Great Resort!

acrusco on Jul 05, 2022

We had a wedding party of 38 travel from all over to stay at the Resort. Let me start by saying Alex was amazing and made sure we always had a few chairs saved for our large party. When you have a group of 38, finding a group of chairs in one spot could cause a lot of stress and chaos, so a big Thank You to Alex. Christopher was our Waiter and he was on top of his game! (At one point I joked about Tequila shots, and he must have heard me because a few minutes later he came back with a shot for everyone). He was always around to get a drink or clean up the empty ones. The entertainment staff was also top notch! A big shout out to Nahla, Martha, Daniel, and Fernando. I stayed at this resort for 7 days and their energy was at a 10 every single day. (Volleyball was my favorite!) Unfortunately, I was staying at a time where the resort was doing some renovation. Often the halls smelled like paint, and you could hear some hammering from time to time. But I must say, they did it as discretely as possible and it was nice to see some updates being made. So, this part didn't bother me. The food was just OK, but I have stayed at a higher end resort in Mexico and found the food to be the same. Overall, I really enjoyed my stay. ALL the staff was amazing, not just the ones I mentioned above. Everyone went above and beyond for any weird or crazy request without making a big deal. The wedding was beautiful, and the Resort did a great job setting everything up and accommodating such a large group.

TripAdvisor users rated this property 3 out of 5

Great service. Staff works hard with what they have.

josephdL6478BY on Jul 04, 2022

My family and I stayed at the resort for 5 days/4 nights. We upgraded to the Preferred Club for both my wife and I and our two sons. The room accommodations for our sons were fine. The room was clean, air conditioning worked well and it was spacious. Unfortunately our room had an extremely loud AC fan and the room was somewhat dated. We ended up switching rooms after the first night and it was much improved. (Thank you to Antonio) The staff is amazing. Alex was attentive down by the pool and the entertainment was great. They were energetic and friendly. Martha went out of her way to remember our names and make conversation with us when she saw us. The staff worked hard to ensure that everyone had a drink in their hand and maintained the pool area so that it was clean at all times. The major downside of the experience was the food. It was subpar. By the end of the second day all of it sort of blurred together. The drinks were tasty but not very strong at all. In real life one can not drink 4 pina coladas and be able to walk and chew gum. If it wasn't for the staff I would have to give the resort 2 stars. At one point, there was a leak in the ceiling by the main set of elevators and at one point we were wondering if the whole thing was going to come down! The views are amazing but the hotel itself needs an upgrade. We will definitely come back to Cancun but we would not stay at this resort again.

TripAdvisor users rated this property 4 out of 5

10th Anniversary

121kristak (San Angelo, Texas) on Jul 03, 2022

We enjoyed our stay at Now Emerald. The views were incredible. Antonio at the desk took care of us at check in. He was so welcoming. Alex at the pool made sure we had what we needed! He was so helpful. Martha with activities is a gem. She truly loves her job and it shows. She was very motivating and made sure others had fun. I truly do not know where she gets her energy. Nala with activities was so kind. Daniel and Fernando were fun and informative. The resort truly has an excellent activity team! Mo (not sure how to spell her name. We shortened it) made sure we had drinks. She worked so hard. I believe it was Christopher was awesome at the beach. The beach was rough on most days. It was eroded. The sand was great. There are lifeguards and they did a great job keeping everyone safe. Food was good. All the restaurants were good. Favorites were Spice and the French. The only issue we had were stairs. My husbands knees are bad so with that said take note. The elevator to the rooms are great and wheelchair accessible. There are stairs to each restaurant. Stairs to each pool. If you go to the beach There are 5 sets of stairs to get to the beach. The next biggest climb is the buffet. If you don’t have the preferred package, your only option is the buffet unless you do room service. The breakfast was delicious with room service. I have seen mention the elevator was out to the buffet. There was no elevator to the buffet. Believe me if there was one we would have found it. Room was very clean. Overall it was a great vacation and recommend staying here unless you have mobility issues. We also took an incursion we booked with Isla Driver Robby to tour Isla Mujeres. Luis showed us the island. It was awesome.

TripAdvisor users rated this property 5 out of 5

Loved it!!!

Departure719249 on Jul 02, 2022

We had the best stay at Now Emerald! Some reviews may say it is outdated, but we didn’t care as I did not go to sit in the room and look at outdated decor. We got an ocean view room with a balcony and pool (worth the upgrade!!!) and spent our time at the adults only pool. Rigoberto was the absolute BEST!! He was two steps ahead of us ready with drinks that we didn’t even wish there was a swim up bar for us there. The adults only pool is the biggest pool and thankfully the least crowded which we loved. We ate at all of the restaurants except Tamarindo but Spice was our favorite! We did the buffet at Carnival for lunch and never left disappointed (they have so many options). The staff are attentive and we definitely would recommend it!

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