Now Emerald Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 3.5

1999 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Mrs lemon

brianlD2062MB on Feb 04, 2023

Excellent servers at the pool! Angel and Antonio are amazing! Always present to serve you with an excellent client service. Smile, polite, fast! Huge thank you I recommend both employees I would hire both employees in Canada!!!! Love them! Thank you Angel! Thank you Antonio! Because of you our time at the pool and at the beach was amazing

TripAdvisor users rated this property 5 out of 5

Great time

Mathieu G on Feb 04, 2023

Activites, people and staff is amazing Nice time with Jorge from the entertainment team! The drink is very good. A lot of good activities. The beach is great. The food is amazing. I would recommend to anyone

TripAdvisor users rated this property 1 out of 5

I will never come back to this place

matias c on Feb 04, 2023

The hotel was really poor in many aspects, no really clean , check in is 3pm they give us the room 5 pm with really bad smell , one of the sheets from one bed was dirty with blood ,many of the restaurants need drees code nobody tell us , the restaurant breakfast is not for everyone, entreteiment really really poor , if rain is not prepared for have all the people inside , the only good thing is the people working in the italian and buffer restaurant

TripAdvisor users rated this property 5 out of 5

Honeymoon trip

Pioneer613239 on Feb 03, 2023

Our stay was wonderful experience. More than we could ask for. Upgrade to preferred status if you can. There are a couple of people that work here to look for when you visit. Titto in the buffet area provided great service. All the members of the Now Entertainment group. Oscar in the preferred bar was the best bartender in the complex in my opinion. Tell him Chuck and Juan sent you. Ask for Samuel if you want a unique dining experience. He helped us with a romantic dinner. Eugene served us at the special dinner and made it special. The tour to Telum,cave swimming and snorkeling was the best.

TripAdvisor users rated this property 5 out of 5


X3470TSjuand (Austria) on Feb 03, 2023

One of the best experiences was at the buffet. I loved Tito’s energy and personality. His enthusiasm is contagious, always does his job with a huge smile. If you go to Now Emerald ask for Tito. The best. Enjoy your stay

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