Now Emerald Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.5
  • Value 4.0

1147 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Girls trip gone wrong

344erikaj on Sep 21, 2021

The now emerald was the worst resort I have stayed in. The rooms were dated and not clean. The food was terrible. I ordered the lamb chops and the meat was so tough I couldn’t pull it apart. There was a roach in the restaurant and the AC in the restaurant was broken. I would not return! The good part- The pools were nice and outside bar food was good. The service was also good at the pool. The outside pool area and cabana is the best thing about this resort!

TripAdvisor users rated this property 4 out of 5

Cousins trip

344caitline on Sep 19, 2021

The hotel was nice, clean, comfortable and we got a great ocean view. With that being said the staff really made the visit! After being there for 6 days we were able to build a relationship with them and we were always taken care of. Every morning we went down to the pool Alex made sure we had everything we wanted/needed and continued to check on us throughout the day. For everything else pool side Osvel and Jesus were on top of it not only bringing great drinks/food, but also conversation! If you needed a fun little activity but didn't want to leave the pool Abraham was there to entertain you with games. After a long day in the sun we would go to the lobby bar to see another one of our favorites Luis Moo who also was super fun and attentive. All of them plus the hotel will definitely keep us coming back.

TripAdvisor users rated this property 1 out of 5

Don’t waste your money

Kmcchesney08 on Sep 18, 2021

Service was terrible. We ordered breakfast two different days and it never showed up. Dinner food was mediocre at best. Just don’t waste your money. Extremely disappointed in the service, or lack there of.

TripAdvisor users rated this property 5 out of 5

Had a blast

Compass162857 (Chandler, Arizona) on Sep 17, 2021

Not gonna lie. Read some of the previous reviews and they made me a bit nervous. Your vacation is what you make of it. I did a Sunday through Saturday trip. I arrived before check in time so had to wait for room to be ready. There is no AC in the lobby. Arrived in room it was hot. Restaurant was hot. As soon as the sun set restaurant temperature dropped. When returned to room it was nice and cool. Realized they turn the AC on day room to be occupied. Lobby always hot. The pool and view were amazing. Alex at the pool held a chair for me each day. Kendor and Marco took care of my food and drink needs. Tried the Asian Italian and Mexican restaurants. All were yummy. Fabulous vacation. Nice and relaxing.

TripAdvisor users rated this property 5 out of 5


Melissa V on Sep 17, 2021

staff is amazing!! so much fun for my bday weekend. staff was so much fun and made us feel at home. we played a bunch of water sports and had an amazing time. i would definitely come back here! highly recommend

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