Located steps from Cancun's main shopping and entertainment area this resort is perfect for the whole family. Balconies with ocean or lagoon views, a choice of distinctive trendy restaurants and bars can be found at this resort.
(Muskegon Heights, Michigan)
Jun 19, 2021
We had a wonderful mother/daughter vacation at Beach Palace. All restaurants were great! Servers Silvino at Wok and Jonathon at outside restaurant and the omelette lady all stood out in providing above and beyond Service. The beds are small but comfortable. The spa provided great treatments. The drinks were plentiful. Our only complaint was the towel situation.
Family of 4! Great time even though the weather wasn’t great.
Jun 19, 2021
I just read the last 2 reviews. We just spent 5 nights at beach palace. Family with 2 kids. 8&6. We didn’t see the sun at all. But we had a great time. It was an affordable all inclusive. Very affordable. We actually thought the beds were the best we had in a long time. They are full beds. So 2 people is tight. They had 2 sets of pillows on each bed. 2 soft and 2 hard. The shower had the best pressure of any shower in my 40 years. It is hard! It’s a glass door and with the high pressure I guess water gets out. Our tv had this weird glitch the first night. I was beyond annoyed. I called and they replaced the whole TV in 20 minutes. Remote has a button to change everything to English. Netflix would have been cool, but it’s Mexico.
Restaurants and service were really good. We would order multiple meals and for the most part everything was really good. The buffet we only did once and it was ok. Morning breakfast room service was terrific! Try the divorced eggs. Never heard of it and ordered it everyday after. You can order it the night before on the app in a half hour windows. They don’t restock your fridge automatically. I have been to resorts that do. But if you call they are there within 20 minutes with whatever you asked for. 6 pack of Coronas please. Done. I dialed 0 maybe 6 times and they answered right away. You can order whatever type of liquor you want with your drinks. Isn’t all well brands. The Chardonnay wasn’t great. They could get like a Kendall Jackson or something.
We did the presentation. Everyone knows they are terrible. It’s 30 minutes to and from beach palace. 90 minutes means 2 hours. Let’s be real. The Grand looked amazing and we did the kids play area there.
The wind whips at the building. So at night their can be a whistle through the door. The hotel doesn’t do background checks on the people that book. It is on the cheaper side so you are going to get some of those people.
The kids club is very simple but our kids loved it. They had cool pool activities for everyone. Night shows were good. They could use stairs. Because after shows everyone uses the elevators at the same time. Every floor will show you were the elevators are. So you don’t stand there blind either.
The fighting and the unruly people in the other reviews would bother us too. Not acceptable.
Do Rio Secerto too! It says 3.5 hours but it is a 6-7 hour day. Do it if the forecast looks bad.
Last you get this band that acts as your key and your guest number. So you aren’t trying to scramble every time you leave the room looking for a key.