Finest Playa Mujeres by The Excellence Collection reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

8603 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

One of a Kind!

texasaggie04 on Jun 20, 2021

We recently stayed in a Club Family Suite and the resort itself is impeccable! However, this review will be strictly based on the food and service at the resort. This was our second stay at Finest, the first being in 2019.  Charly from Las Dunas and Dommo is the most kind, humble, and hardest working person I have ever met in my life. Whether it was happily serving us when Las Dunas was already fixing to close, or rolling down the storm shutters so the wind and rain would not hit us, sacrificing himself mid storm in the process, he does it all! These are things that are simply not taught. He places others before himself, and frankly we could all learn so much from Charly. Charly, you are The Finest of Finest, and I salute you. Chef Roger- his tacos are world class. His service is world class. He is an Elite Chef. Enjoy! Damian and Sean at the club beach are the best at what they do. A simple conversation and they remember you the rest of the week. I briefly mentioned we were celebrating my wife's birthday and 4 days later a magical sand art display greeted us at the beach entry. Elite service from world class individuals. Thank you Damian and Sean.  Karla from the Finest Club Concierge- Thank you for arranging our entire week for us. Thank you for the birthday cake you had delivered to my wife on her birthday, and for making our children's trip unforgettable! You MADE this vacation for us all. We are forever indebted to you! You are the absolute best!  Juan at Seaside- thank you for taking excellent care of us every morning. You set the tone for our day every morning. You did not have to run over to Sea Corner to get us a crepe, but you did. Thank you! Wilberth at Piano Bar Mixology- WOW! This is a unique world class experience taught by the best. Seriously, how do you make those amazing drinks?!? Alejandro at Shoji- you completely changed my opinion of Shoji. This is a diamond of a restaurant, and your recommendations were outstanding! We will remember our last meal because of you. Hope to learn to play the game of conquian before our next visit! Lastly- Chef Oscar at Dommo. We met you back in 2019 when you were at Seaside. We waited 2 years to eat your food again. In that time we had eaten from several Michelin Star restaurants,  Michelin trained chefs, celebrity chef restaurants in Vegas and NAPA and you blow them ALL out of the water! You are the Finest Chef of all, and Finest is blessed to have you! Finest is in a league of their own! They have their staff to thank for this. I could write a book about this place, but it's best to experience the magic first hand. Do yourself a favor and book now!

TripAdvisor users rated this property 5 out of 5

Wedding ??

gabrielagonzalezlope on Jun 20, 2021

We have the best experience planning and having our wedding in Finest Playa Mujeres. Anaid was our wedding coordinator and every detail was perfectly executed. We had a great time and the wedding was beautiful. From the hotel to the vendors, the staff, the spa and the amenities, all perfect. Go there is you want the wedding of your dreams, fully recommended.

TripAdvisor users rated this property 3 out of 5

Room was so loud and noisy, but wondeful staffs

seongh934 on Jun 20, 2021

Starting with the positives- staffs here are amazing. They always have their smiles on. Special thanks to Sergio and Adrian at the excellence club beach area. They were wonderful and got us a nice beach bed for my family:) Now with the negatives- This is my second visit to Finest, and I must say that this time, it felt very much like partying college dorm. it was SO LOUD throughout the entire days and nights. You can hear all the sounds coming from the hallways and it gets really loud at nights with loud music and people partying/yelling/cheering. Weddings are great but whenever there was a wedding it just became even louder. Also we had a next-door who opened up their room for their friends to stop by and party with a loud music on - I really hated doing this, but had to call the front desk to see if they could stop that. It was so loud and felt like I was back in a college partying dorm. Came here to relax and rest, but my family had a really hard time falling asleep at nights and during the day (no nap time) and continuously were waken up by all these noises. I come to Cancun once a year, and stayed at beloved playa mujeres, Excellence Playa Mujeres(Excellence Club) and Finest Playa Mujeres (Excellence club during my first visit, and Finest club this time). If I am to come back again, I’d go with Excellence Playa Mujeres and or Fines playa mujeres with the excellence club room.

TripAdvisor users rated this property 5 out of 5

Great service great stay

rickmalc (Clarendon Hills, Illinois) on Jun 20, 2021

The hotel room and service were great - spa was outstanding as well. Some key people that were great include David, Victoria & Sergio. In spa Azeneth was great and aqua therapy was really cool and worth the time.

TripAdvisor users rated this property 5 out of 5

The best restaurant in the resort

A7755GOmichaell on Jun 19, 2021

While most people gravitate towards the steakhouse, the French, the Asian or the Surf&Turf, they fail to discover the best gem of the restaurant - the Mexican Lizo. I’m sure it’s not a surprise that the French is not really French , the Asian is as far from Asian as Mexico itself, but Lizo is something special. The cater food from Pre-Hispanic kitchen as well as a medley from all Mexican states. From Mole to stuffed poblano peppers, from fish ceviche to octopus and cactus salad, everything was prepared and presented like a top notch restaurant and more. The service from the waiter Pedro and the Manager Jose was icing on the cake. Speaking of the cake, try the whole desert menu, it’s to die for and it’s free :-)

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