All inclusive

The Grand at Moon Palace

Cancun 5.0

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Overview

The Grand at Moon Palace is the newest addition to the Palace family. The Grand presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa. The Grand is located at Moon Palace Cancun, just 10 minutes away from Cancun International Airport and 30 minutes from downtown Cancun.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

1316

Rooms

Grand Deluxe Garden view
850 square feet
  • 1 king bed, or 2 double beds
  • Garden view
Grand Deluxe Garden view
850 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Grand Swim up Suite
850 square feet
  • 1 king bed, or 2 double beds
  • Garden view or Resort view
Grand Swim up Suite
850 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Grand Family Deluxe
  • 1 king bed, and 2 double beds
  • Garden or Resort View
Grand Family Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • Turndown service
  • TV
  • Bottle of wine upon arrival. Liquor dispenser in room.
  • Unlimited local and long distance calls to the continental U.S. and Canada.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Playroom

Fantastic kids club for Children ages 4-12, games, activities, video games, dinner for children etc.

Age range: 4 to 12

Wired: Teens arcade

Open from: 10:00 a.m. to 10:00 p.m.
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17
Type Amenities
Adult Pool bar Bar, Pool bar Open air
Tapas & Wine bar Bar, Wine/martini bar Food options available
Beach Club Bar, Beach bar Open air
Lobby Bar Bar, Lobby bar
Swim up bar Caribbean Bar, Swim-up bar Open air
Swim up bar Peruvian Bar, Swim-up bar Open air
Wet Bar Grand Terrace Bar, Swim-up bar Open air
Lounge bar Caribbean Terrace Bar, Lounge
Sports Bar and Bowling alley Bar, Sports bar Dance floor
Disco Nightclub Dance floor
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
  • Throughout the property

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional Information
Grand Buffet Buffet International Breakfast, Dinner, Lunch Dress code
Cuzco À la carte, Buffet International Breakfast, Dinner, Lunch Dress code, This restaurant provides both buffet and à la carte dining
Cielito Lindo À la carte, Buffet Mexican Breakfast, Dinner, Lunch Dress code, Reservations required, This restaurant provides both buffet and à la carte dining
Caribbean Restaurant À la carte, Buffet Caribbean Breakfast, Dinner, Lunch Dress code, This restaurant provides both buffet and à la carte dining
Jade À la carte Asian Dinner Dress code, Reservations required
Le Chateau À la carte French Dinner Dress code, Not included with all-inclusive plan, Reservations required
Tavola À la carte Italian Dinner Dress code
Habibi À la carte International Breakfast, Dinner Dress code
JC Steakhouse American Dinner Dress code, Reservations required
Los Tacos À la carte Mexican Dinner, Lunch Dress code
Snack Selva Snack bar Caribbean, International Snacks
Boulangerie Snack bar International Snacks
  • Rooms: 1316
  • Floors: 3
  • Built in: 2016
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
Carretera Cancun-Chetumal Km 340
Cancun, Mexico Q.Roo 77500
52-998-881-6000
13 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Adults only pools: 1
  • Kids pools: 1
  • Outdoor pools: 7
  • Cabanas: Included
  • Lazy river: Included
  • Water slides: Included
  • Waterpark: Included
  • Wave pools: Included

Pool availability is subject to seasonality.

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Watersports centre: on site

Other sports

  • Aerobics: on site
  • Bicycles: on site
  • Tour excursions: on site ($)

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)

Location

Address
Carretera Cancun-Chetumal Km 340, Cancun, Q.Roo 77500, Mexico

Reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Good, but missing details of a 5

courtd247 (Houston, Texas) on Jun 21, 2021

Our family of 4 spent a week at The Grand; we are members of the Palace Resorts and have enjoyed the Sun and Isla Mujeres Palace Resorts. The Grand was nice but really didn't live up to a five star. A few pros: rooms are nice, food is good, most service was good, spa was nice. A few cons: the beach really is terrible, housekeeping and maintenance were lacking, some really long waits for sitting down in restaurants, and you have to dodge golf carts wherever you walk on the resort. Not a bad experience but we'll try somewhere else next time.

TripAdvisor users rated this property 4 out of 5

Lives up to its name..."Grand"

808DawnPatrol (Philadelphia, Pennsylvania) on Jun 21, 2021

We returned from a week at the Grand with a group of 10 in June. We booked two Presidential Suites (Building 89) and requested a couple of roll-away beds. There was plenty of room for us all. Building 89 is also close to two pools, Cusco and the Grill, and the beach, so it’s a favorite. We are Palace Elite members which gives us some wonderful services, such as Palace airport transportation and having Mario as your driver. His enthusiasm is infectious, and “Mi casa, su casa” has a new meaning after your ride with him. Our concierge booked our pre-arrival reservations, but our two mayordomos (butlers), Edgar and Ever, personalized our experience. “We were livin’ the dream!” They were terrific in ensuring that all ten of us had a unique experience, which included an entire day of birthday celebrations for an eight year old. They helped us adjust our schedules due to the weather. The rain gave us opportunities to create some hilarious memories at the bowling alley, Los Tacos, pools, and in our rooms! We went fishing aboard the “Perfect Game.” We caught an awesome Mahi Mahi, and it was prepared into a fantastic dinner by Chef Raphael at Cusco. (see photos). Roberto, our sommelier, paired the wines perfectly to give us a second layer of taste to the unique dishes. Elian’s attentiveness at the table gave the experience 5-stars. (The crew will ice the fish and the chef will inspect the fish before accepted for the meal) On the days where the weather prevented us from getting spoiled by the Pool Concierge Richard and Yesman at the Diamond pool, we got to enjoy the services of the Spa staff. Benjamin helped us get the most out of the hydrotherapy services. Anabi and Montserrat removed all the knots in our neck, shoulders, and back with deep tissue massages. Angel and Wendy performed the most relaxing Manicure and Pedicure treatments. A Juice Bar smoothie after a workout or massage was always a refreshing treat. Getting a chair at the pool was not difficult due to the weather. The Grand staff know how to throw a birthday celebration. First, we started at the Water Park, where Pool Concierge Viviana and her service counterpart Christina decorated a cabana for the birthday boy with balloons, banners, and a little foam. The waterpark was busy, but the waits were minimal for all of the attractions. While we had dinner, Ever and Edgar decorated the birthday boy’s roll-away bed with balloons and more banners. It was a memorable day. More call-outs. *I would highly recommend the Chef’s dinner in your room. Chef Antonio created a fantastic 5-course menu served by Hilario and Fernando. Both always one step ahead and provided Michelin-level service. Each course was nicely paired with wines. (see photos) *Another rainy day treat: Tequila tasting with Andres and Miguel at Nizuc. Our tequila and mezcal collection will expand now that I know the range of tastes. Highly recommend it because the spirits are paired with some exciting foods. *Sommelier Roberto. If you are lucky enough to see him at your restaurant, place your trust in his recommendation. Our group was amazed at the wines he selected for each meal, especially those from Mexico. The minerals in the Mexican soil give the wines a unique taste. *Find the bartender, Joel. He’s at different bars, but his house specialty shots are amazing, but be careful because they go down easy...too easy. So why only four stars instead of five stars? The hotel was experiencing post-COVID re-start challenges. The staff struggled with the surge of guests. The chaotic Saturday check-in/out process is an example. I recommend avoiding Saturday check-in/outs if possible. I’ve always given five stars, but the service experience was too variable for a 5-star exemplary level rating. Some waits would have made impatient vacationers edgy. Communication was a challenge at times, and I would recommend reconfirming reservations. Return to 5-star level will require more staff (especially in the kitchens) and some quality control in their service delivery. The one thing that has not changed is the genuine warmth in each staff member’s smile. You can feel it through their masks.

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