All inclusive

Grand Palladium Costa Mujeres Resort & Spa

Cancun 5.0

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Overview

The new Grand Palladium Costa Mujeres Resort & Spa is a bright and stylish 5-star beachfront hotel located in a privileged spot of Mexican Caribbean, Costa Mujeres beach, about 30 min away from the town of Cancún and its international airport. Guests of the resort will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges.

Grand Palladium Hotels & Resorts is pleased to announce their new Family Selection club, created especially for families.  Offering exclusive facilities located in privileged areas of the resort, plus personalized services and premium products, both parents and their little ones can enjoy their vacation to the fullest.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

670

Rooms

Junior Suite Garden/Lagoon View
667 square feet
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Junior Suite Garden/Lagoon View
667 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Junior Suite Poolside
667 square feet
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Poolside
667 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Family Selection Junior Suite Beachside
667 square feet
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Family Selection Junior Suite Beachside
667 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Family Selection inclusions & amenities;

  • Private lobby, restaurant, bar and entertainment area;
  • Heated swimming pool and reserved beach area, both with waiter service;
  • Complimentary access to Zentropia Palladium Spa & Wellness;
  • Priority reservations in restaurants;
  • 24-hour room service available;
  • Family Boss welcome kit for each child;
  • Special turn-down service for the whole family

Plus many additional benefits.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool

Baby Club

.

Open from: 9 a.m. to 8 p.m.
Age range: 1 to 3

Kids Club

.

Open from: 9 a.m. to 11 p.m.
Age range: 4 to 12

Teens Club

Open from: 11 a.m. to 12 a.m.
Age range: 12 to 18
The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 17
Type Amenities
Xtra Time Sports Bar (24HRS) Bar, Sports bar Food options available
Eclipse Sky Bar Bar Open air
Aqua Bar
Niu Bar, Pool bar
Beach Bar Bar, Beach bar
Splash Bar, Swim-up bar
Rafa Nadal Tennis Centre Bar Bar
  • Check-in at front desk
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Throughout the property

Internet

  • Business centre available ($)
Type of restaurant Type of cuisine Open for Additional Information
Main Buffet Buffet International Breakfast, Dinner, Lunch
Portofino Restaurant À la carte Italian Dinner Dress code
La Adelita Restaurant À la carte Mexican Dinner Dress code
El Dorado Restaurant À la carte Grill/steak house Dinner Dress code
Chic Cabaret & Restaurant À la carte Gourmet, International Dinner ($), Adults only, Dress code, Reservations required
Chang Thai Restaurant À la carte International Dinner Dress code
Sumptuori Restaurant À la carte Sushi, Japanese Dinner Dress code
Boghali Restaurant À la carte Indian Dinner Dress code
  • Rooms: 670
  • Built in: 2018
  • Eco-friendly hotel
  • Smoke-free options
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit available ($)
  • Yoga
Vialidad Paseo Mujeres
Cancun, Quintana Roo, Mexico
+52 800 990 1234
29 km from CUN
  • Beach front
  • Public beach
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks

Pools

  • Kids pools: 1
  • Outdoor pools: 3
  • Bottle service available ($)

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • Rafael Nadal Tennis Centre: Learn from the champions with the instructors of the Rafa Nadal Academy by Movistar and experience an exclusive training program encompassing Rafa Nadal´s personal values, focusing on technical, strategical and physical preparation, as well as mental training. Proper tenn available ($)
  • Proper tennis footwear is required at the Rafael Nadal Tennis Centre to prevent damage to the clay courts. To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email frontdesk@rafanadaltenniscentre.com.
  • To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email frontdesk@rafanadaltenniscentre.com.
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Catholic wedding chapel available ($)
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)
  • Business Services

Location

Address
Vialidad Paseo Mujeres, Cancun, Quintana Roo, Mexico
Vialidad Paseo Mujeres

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

Fantastic! Everyone was awesome! Hotel is beautiful ?? Enrique was wonderful to us. Maria & Hector were great butlers!

Andrea H (Endicott, New York) on Jun 26, 2022

Food was great! We had a couple problems with air conditioning but was resolved?? room service was great! Mini bar service was great! Enrique Moreno was so nice & filled our refrigerator with everything we asked for. Very nice man?? Thanks, Andrea & Ken Hodel

TripAdvisor users rated this property 3 out of 5

Ok stay. Not what I expected.

l0velylady40 on Jun 26, 2022

This hotel looks good from the outside but has a lot of little issues. Some of the guest services staff and management are not friendly at all. My kids got locked inside the room because the door was jammed. It took them a good while to bust the door open and nothing was offered to us for the traumatic experience not even an apology. The food was nasty. We mainly ate at the sports bar because the buffet is not appealing and there are no good options. The food we did try was not good at all. The shower head and sink was broken in one of our rooms and I had to call 3 times to get them to fix it. The floor had water all on it from the broken sink and shower and finally after the third call, housekeeping finally came to clean up the water and didn’t provide any clean towels that we had to use to get up all the water. I’ve had better experiences at other Cancun resorts. Management here at this resort doesn’t care about your concerns at all. They treat you like you’re the victim when you come to them with problems. I will never return to this resort.

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