All inclusive

Grand Palladium Costa Mujeres Resort & Spa

Cancun 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

The new Grand Palladium Costa Mujeres Resort & Spa is a bright and stylish 5-star beachfront hotel located in a privileged spot of Mexican Caribbean, Costa Mujeres beach, about 30 min away from the town of Cancún and its international airport. Guests of the resort will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges.

Grand Palladium Hotels & Resorts is pleased to announce their new Family Selection club, created especially for families.  Offering exclusive facilities located in privileged areas of the resort, plus personalized services and premium products, both parents and their little ones can enjoy their vacation to the fullest.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

670

Rooms

Junior Suite Garden/Lagoon View
667 square feet
  • 1 king bed, or 2 queen beds
Junior Suite Garden/Lagoon View
667 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV

Family Selection Junior Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Family Selection Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Family Selection inclusions & amenities;

  • Private lobby, restaurant, bar and entertainment area;
  • Heated swimming pool and reserved beach area, both with waiter service;
  • Complimentary access to Zentropia Palladium Spa & Wellness;
  • Priority reservations in restaurants;
  • 24-hour room service available;
  • Family Boss welcome kit for each child;
  • Special turn-down service for the whole family

Plus many additional benefits.

Family Selection Loft Suite
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
Family Selection Loft Suite
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • TV
Additional details

Family Selection inclusions & amenities;

  • Private lobby, restaurant, bar and entertainment area;
  • Heated swimming pool and reserved beach area, both with waiter service;
  • Complimentary access to Zentropia Palladium Spa & Wellness;
  • Priority reservations in restaurants;
  • 24-hour room service available;
  • Family Boss welcome kit for each child;
  • Special turn-down service for the whole family

Plus many additional benefits.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool

Baby Club

.

Open from: 9 a.m. to 8 p.m.
Age range: 1 to 3

Kids Club

.

Open from: 9 a.m. to 11 p.m.
Age range: 4 to 12

Teens Club

Open from: 11 a.m. to 12 a.m.
Age range: 12 to 18
Type Amenities
Xtra Time Sports Bar (24HRS) Bar, Sports bar Food options available
Eclipse Sky Bar Bar Open air
Aqua Bar
Niu Bar, Pool bar
Beach Bar Bar, Beach bar
Splash Bar, Swim-up bar
Rafa Nadal Tennis Centre Bar Bar
  • Check-in at front desk
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Throughout the property

Internet

  • Business centre available ($)
Type of restaurant Type of cuisine Open for Additional Information
Main Buffet Buffet International Breakfast, Dinner, Lunch
Portofino Restaurant À la carte Italian Dinner Dress code
La Adelita Restaurant À la carte Mexican Dinner Dress code
El Dorado Restaurant À la carte Grill/steak house Dinner Dress code
Chic Cabaret & Restaurant À la carte Gourmet, International Dinner ($), Adults only, Dress code, Reservations required
Chang Thai Restaurant À la carte International Dinner Dress code
Sumptuori Restaurant À la carte Sushi, Japanese Dinner Dress code
Boghali Restaurant À la carte Indian Dinner Dress code
  • Rooms: 670
  • Built in: 2018
  • Eco-friendly hotel
  • Smoke-free options
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit available ($)
  • Yoga
Vialidad Paseo Mujeres
Cancun, Quintana Roo, Mexico
+52 800 990 1234
29 km from CUN
  • Beach front
  • Public beach
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks

Pools

  • Kids pools: 1
  • Outdoor pools: 3
  • Bottle service available ($)

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • Rafael Nadal Tennis Centre: Learn from the champions with the instructors of the Rafa Nadal Academy by Movistar and experience an exclusive training program encompassing Rafa Nadal´s personal values, focusing on technical, strategical and physical preparation, as well as mental training. Proper tenn available ($)
  • Proper tennis footwear is required at the Rafael Nadal Tennis Centre to prevent damage to the clay courts. To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email frontdesk@rafanadaltenniscentre.com.
  • To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email frontdesk@rafanadaltenniscentre.com.
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Catholic wedding chapel available ($)
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)
  • Business Services

Location

Address
Vialidad Paseo Mujeres, Cancun, Quintana Roo, Mexico
Vialidad Paseo Mujeres

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Awesome Experience but could be better

jguerrero117 (Elk Grove, California) on Jul 26, 2021

The A La Carte restaurants were delicious. Definitely worth going back for, although the same can't be said for the buffets. Food was either bland or over seasoned. Sometimes the meat platters for example the chicken was dry. Other than that, the service was excellent, the staff, waiters/waitresses, cooks, chefs, and guest services were professional.

TripAdvisor users rated this property 1 out of 5

DO NOT BOOK TOURS IN THE HOTEL & DON'T STAY HERE!

stephaniemZ559AL (Laguna Niguel, California) on Jul 26, 2021

We always like to book tours in the hotels because of quality assurance and safety vs going on your own. Went to the lobby to "tours" desk, the girl that sold us our tour "Lexi Torres" dark hair, plastic clear rim glasses (stay away from her) completely lied and left out crucial info about the tour just to make a sale. Our request for a tour was a catamaran for my mothers bday, a clean beach free of seaweed, somewhere to relax & lay on the sand. She showed us a video, she talked it up so much that we decided to book the "Isla Mujeres and Isla Contoy tour." When tour day came, at the dock my mother made sure that we would be getting a catamaran style boat and they assured us it was a nice 2 story boat. We saw a group in a 2 story boat leave and all of the sudden our boat was this small fishing boat, we complained and said that it was not what we were shown or payed for and we wanted our money back. They told us "we can only give you your marina fee but you cant & wont get your money back for the tour" We were very upset but decided to take the tour instead of loosing our money, we also had no way to get back to the hotel so we would have to find and pay for our own transportation. After many horrific things that happened during the tour(ugly boat with no toilet, forbidden sunblock for 6hrs(I have sensitive skin & got super burnt), were scared into not snorkeling, at Isla C: sharks, sting rays, no repellent allowed, flies that bite, mosquitoes, dangerous sponge and sea animals, crabs everywhere, snakes everywhere hanging & in the sand, cold food, etc etc). When we got back to the hotel, we talked to the employees of “traffic tours” that were there, the guy did not care at all with an attitude said "he would report it & a manager would come tomorrow morning & we could talk to him." At the same time the night hotel manager was there listening (Jonathan, i think) & said “THE HOTEL IS NOT RESPONSIBLE FOR YOU DURING TOURS, WE ONLY RENT OUT THE TABLE TO THE COMPANY & HAVE NOTHING TO DO WITH THEM AND CANT HELP YOU” …Insane!! Never heard this before. Next day no “traffic tour manager” came and only the original “lexi torres” was there we told her everything that happened and was completely rude, rolling her eyes, raised her voice in front of all the other guests, kept trying to blame the tour people, kept going on about "well the boat on the video is not a catamaran", we are not boat experts the boat we saw was closer to a catamaran than the fishing boat we got, we kept telling her it all came back to her for lying, false info, miss-advertisement and not giving us proper warnings about the Contoy island, and then she blamed us for not coming back to get our money back, even though we mentioned many times that we were told at the dock we wouldn’t get our money back and SHE never told us “ if you don’t like it or its not what you expected we will give you $$ back”, at one point she got so mad that she didn’t want to look at me or even answer my questions. ABOUT THE HOTEL food was bad, always running out of ingredients, only have 1 beer option in the whole resort DOS EQUIS BEER nothing else!!, the appearance of the hotel from afar looks nice but once you look closely it is falling apart/badly built, smells musty, no sanitation, they don't always enforce masks, rude managers, an employee without knocking opened the door & came into our room even with the do not disturb light on, another strange employee Alejandro Orozco pretended he could help us with the tour situation, asked if he could come into our room & pretended to take notes, asked for whatsapp # to send him pictures we had for the report and did nothing bc nothing came from it & the last day he claimed "he had something for us & wanted to to bye to us when we left." He tried getting on our cart when we were leaving but thank goodness the driver didn't allow him. We avoided him and left ASAP. This was an extremely uncomfortable trip and horrific experience. NEVER COMING BACK! I dont understand how anyone enjoys this place but this was our experience, goodluck! I recommend CANCUN TOURS. Esperanza at breakfast was amazing btw!!

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