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Overview
The new Grand Palladium Costa Mujeres Resort & Spa is a bright and stylish 5-star beachfront hotel located in a privileged spot of Mexican Caribbean, Costa Mujeres beach, about 30 min away from the town of Cancún and its international airport. Guests of the resort will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges.
Grand Palladium Hotels & Resorts is pleased to announce their new Family Selection club, created especially for families. Offering exclusive facilities located in privileged areas of the resort, plus personalized services and premium products, both parents and their little ones can enjoy their vacation to the fullest.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
670
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Jetted tub
- Living room
- Patio
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Family Selection inclusions & amenities;
- Private lobby, restaurant, bar and entertainment area;
- Heated swimming pool and reserved beach area, both with waiter service;
- Complimentary access to Zentropia Palladium Spa & Wellness;
- Priority reservations in restaurants;
- 24-hour room service available;
- Family Boss welcome kit for each child;
- Special turn-down service for the whole family
Plus many additional benefits.
- 1 king bed, or 2 double beds
- Pool view
- 1 king bed, or 2 double beds
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
Baby Club
.
Kids Club
.
Teens Club
Age ranges
- Children ages: 2 to 17
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Xtra Time Sports Bar (24HRS) | Bar, Sports bar | Food options available |
| Eclipse Sky Bar | Bar | Open air |
| Aqua | Bar | |
| Niu | Bar, Pool bar | |
| Beach Bar | Bar, Beach bar | |
| Splash | Bar, Swim-up bar | |
| Rafa Nadal Tennis Centre Bar | Bar |
Check In Instructions
- Check-in at front desk
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Throughout the property
Internet
- Business centre available ($)
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Main Buffet | Buffet | International | Breakfast, Dinner, Lunch | |
| Portofino Restaurant | À la carte | Italian | Dinner | Dress code |
| La Adelita Restaurant | À la carte | Mexican | Dinner | Dress code |
| El Dorado Restaurant | À la carte | Grill/steak house | Dinner | Dress code |
| Chic Cabaret & Restaurant | À la carte | Gourmet, International | Dinner | ($), Adults only, Dress code, Reservations required |
| Chang Thai Restaurant | À la carte | International | Dinner | Dress code |
| Sumptuori Restaurant | À la carte | Sushi, Japanese | Dinner | Dress code |
| Boghali Restaurant | À la carte | Indian | Dinner | Dress code |
Facilities
- Rooms: 670
- Built in: 2018
- Eco-friendly hotel
- Smoke-free options
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit available ($)
- Yoga
Location
- Beach front
- Public beach
Meal and plan options
-
24 hour all-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools and recreation
Pools
- Kids pools: 1
- Outdoor pools: 3
- Bottle service available ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Arts and crafts: on site ($)
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
- Rafael Nadal Tennis Centre: Learn from the champions with the instructors of the Rafa Nadal Academy by Movistar and experience an exclusive training program encompassing Rafa Nadal´s personal values, focusing on technical, strategical and physical preparation, as well as mental training. Proper tenn available ($)
- Proper tennis footwear is required at the Rafael Nadal Tennis Centre to prevent damage to the clay courts. To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email frontdesk@rafanadaltenniscentre.com.
- To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email frontdesk@rafanadaltenniscentre.com.
Shops and services
- 24 hour front desk
- ATM available ($)
- Baggage check
- Catholic wedding chapel available ($)
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services available available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Valet parking
- Wedding facilities available ($)
- Business Services
Isla Blanca Restaurant
Bar
Fitness Centre
Lobby Bar
Splash Park
Main Pool
Main Pool - night
Main Pool
Pool
Rafa Nadal Tennis Centre
Rafa Nadal Tennis Centre
Spa
Location
Reviews
Saved our Honeymoon
Chefdedischew on Oct 22, 2021
We booked another resort in Playa for our honeymoon. They were awful, a few days in we switched to Grand Palladium, we are so upset we didn’t book the whole trip here. What amazing staff, Karla at Guest services was one of the first people we spoke with, she set the mood from the start being so warm and welcoming. Asked to see a wedding photo and even surprised us with an alebrijes with our photo on it! All the staff seem to genuinely care about hospitality and seeing you have an amazing stay! The manager in the Japanese restaurant Alberto was so kind and truly made us feel special and like it was a celebration for us! I don’t have enough good things to say about this resort! Do your selves a favor and book here first over other places!
Honeymoon Trip
Avi C on Oct 21, 2021
Overall the experience at the hotel was outstanding. Hotel staff were very accommodating and friendly. The room was goregous and stunning. The only thing that i would comment on is the Zentopia Spa. The 2 masseuses that my wife and had were good. They did not follow/ focus on the areas we had mentioned on the form. The pool areas were kept clean and very comfortable. The Bars and Food were amazing.
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