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Overview
The new Grand Palladium Costa Mujeres Resort & Spa is a bright and stylish 5-star beachfront hotel located in a privileged spot of Mexican Caribbean, Costa Mujeres beach, about 30 min away from the town of Cancún and its international airport. Guests of the resort will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges.
Grand Palladium Hotels & Resorts is pleased to announce their new Family Selection club, created especially for families. Offering exclusive facilities located in privileged areas of the resort, plus personalized services and premium products, both parents and their little ones can enjoy their vacation to the fullest.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
670
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Pillow top mattress
- Seating area
- Smoke-free
- 24 hour room service ($)
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Family Selection inclusions & amenities;
- Private lobby, restaurant, bar and entertainment area;
- Heated swimming pool and reserved beach area, both with waiter service;
- Complimentary access to Zentropia Palladium Spa & Wellness;
- Priority reservations in restaurants;
- 24-hour room service available;
- Family Boss welcome kit for each child;
- Special turn-down service for the whole family
Plus many additional benefits.
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
Baby Club
.
Kids Club
.
Teens Club
Age ranges
- Children ages: 2 to 17
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Xtra Time Sports Bar (24HRS) | Bar, Sports bar | Food options available |
| Eclipse Sky Bar | Bar | Open air |
| Aqua | Bar | |
| Niu | Bar, Pool bar | |
| Beach Bar | Bar, Beach bar | |
| Splash | Bar, Swim-up bar | |
| Rafa Nadal Tennis Centre Bar | Bar |
Check In Instructions
- Check-in at front desk
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Throughout the property
Internet
- Business centre available ($)
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Main Buffet | Buffet | International | Breakfast, Dinner, Lunch | |
| Portofino Restaurant | À la carte | Italian | Dinner | Dress code |
| La Adelita Restaurant | À la carte | Mexican | Dinner | Dress code |
| El Dorado Restaurant | À la carte | Grill/steak house | Dinner | Dress code |
| Chic Cabaret & Restaurant | À la carte | Gourmet, International | Dinner | ($), Adults only, Dress code, Reservations required |
| Chang Thai Restaurant | À la carte | International | Dinner | Dress code |
| Sumptuori Restaurant | À la carte | Sushi, Japanese | Dinner | Dress code |
| Boghali Restaurant | À la carte | Indian | Dinner | Dress code |
Facilities
- Rooms: 670
- Built in: 2018
- Eco-friendly hotel
- Smoke-free options
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit available ($)
- Yoga
Location
- Beach front
- Public beach
Meal and plan options
-
24 hour all-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools and recreation
Pools
- Kids pools: 1
- Outdoor pools: 3
- Bottle service available ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Arts and crafts: on site ($)
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
- Rafael Nadal Tennis Centre: Learn from the champions with the instructors of the Rafa Nadal Academy by Movistar and experience an exclusive training program encompassing Rafa Nadal´s personal values, focusing on technical, strategical and physical preparation, as well as mental training. Proper tenn available ($)
- Proper tennis footwear is required at the Rafael Nadal Tennis Centre to prevent damage to the clay courts. To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email frontdesk@rafanadaltenniscentre.com.
- To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email frontdesk@rafanadaltenniscentre.com.
Shops and services
- 24 hour front desk
- ATM available ($)
- Baggage check
- Catholic wedding chapel available ($)
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Valet parking
- Wedding facilities available ($)
- Business Services
Isla Blanca Restaurant
Bar
Fitness Centre
Lobby Bar
Splash Park
Main Pool
Main Pool - night
Main Pool
Pool
Rafa Nadal Tennis Centre
Rafa Nadal Tennis Centre
Spa
Location
Reviews
Fantastic! Everyone was awesome! Hotel is beautiful ?? Enrique was wonderful to us. Maria & Hector were great butlers!
Andrea H (Endicott, New York) on Jun 26, 2022
Food was great! We had a couple problems with air conditioning but was resolved?? room service was great! Mini bar service was great! Enrique Moreno was so nice & filled our refrigerator with everything we asked for. Very nice man?? Thanks, Andrea & Ken Hodel
Ok stay. Not what I expected.
l0velylady40 on Jun 26, 2022
This hotel looks good from the outside but has a lot of little issues. Some of the guest services staff and management are not friendly at all. My kids got locked inside the room because the door was jammed. It took them a good while to bust the door open and nothing was offered to us for the traumatic experience not even an apology. The food was nasty. We mainly ate at the sports bar because the buffet is not appealing and there are no good options. The food we did try was not good at all. The shower head and sink was broken in one of our rooms and I had to call 3 times to get them to fix it. The floor had water all on it from the broken sink and shower and finally after the third call, housekeeping finally came to clean up the water and didn’t provide any clean towels that we had to use to get up all the water. I’ve had better experiences at other Cancun resorts. Management here at this resort doesn’t care about your concerns at all. They treat you like you’re the victim when you come to them with problems. I will never return to this resort.
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