The new Grand Palladium Costa Mujeres Resort & Spa is a bright and stylish 5-star beachfront hotel located in a privileged spot of Mexican Caribbean, Costa Mujeres beach, about 30 min away from the town of Cancún and its international airport. Guests of the resort will discover the true spirit of Mexico, from its paradisiac white sandy beaches and crystal clear waters to its wonderful nearby ancient Mayan civilization vestiges.
Grand Palladium Hotels & Resorts is pleased to announce their new Family Selection club, created especially for families. Offering exclusive facilities located in privileged areas of the resort, plus personalized services and premium products, both parents and their little ones can enjoy their vacation to the fullest.
Dinner can be à la carte (reservations not required, dress code in effect)
Unlimited domestic and premium drinks
Pools and recreation
Kids pools: 1
Outdoor pools: 3
Bottle service available ($)
Aerobics: on site
Tennis courts: on site
Arts and crafts: on site ($)
Beach activities: on site
Daily activities: on site
Nightly entertainment: on site
Rafael Nadal Tennis Centre: Learn from the champions with the instructors of the Rafa Nadal Academy by Movistar and experience an exclusive training program encompassing Rafa Nadal´s personal values, focusing on technical, strategical and physical preparation, as well as mental training. Proper tenn available ($)
Proper tennis footwear is required at the Rafael Nadal Tennis Centre to prevent damage to the clay courts. To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email email@example.com.
To pre-book a tennis class with the academy, to pre-book a tennis court for a Group, for questions and information please email firstname.lastname@example.org.
(Elk Grove, California)
Jul 26, 2021
The A La Carte restaurants were delicious. Definitely worth going back for, although the same can't be said for the buffets.
Food was either bland or over seasoned. Sometimes the meat platters for example the chicken was dry.
Other than that, the service was excellent, the staff, waiters/waitresses, cooks, chefs, and guest services were professional.
DO NOT BOOK TOURS IN THE HOTEL & DON'T STAY HERE!
(Laguna Niguel, California)
Jul 26, 2021
We always like to book tours in the hotels because of quality assurance and safety vs going on your own. Went to the lobby to "tours" desk, the girl that sold us our tour "Lexi Torres" dark hair, plastic clear rim glasses (stay away from her) completely lied and left out crucial info about the tour just to make a sale. Our request for a tour was a catamaran for my mothers bday, a clean beach free of seaweed, somewhere to relax & lay on the sand. She showed us a video, she talked it up so much that we decided to book the "Isla Mujeres and Isla Contoy tour." When tour day came, at the dock my mother made sure that we would be getting a catamaran style boat and they assured us it was a nice 2 story boat. We saw a group in a 2 story boat leave and all of the sudden our boat was this small fishing boat, we complained and said that it was not what we were shown or payed for and we wanted our money back. They told us "we can only give you your marina fee but you cant & wont get your money back for the tour" We were very upset but decided to take the tour instead of loosing our money, we also had no way to get back to the hotel so we would have to find and pay for our own transportation.
After many horrific things that happened during the tour(ugly boat with no toilet, forbidden sunblock for 6hrs(I have sensitive skin & got super burnt), were scared into not snorkeling, at Isla C: sharks, sting rays, no repellent allowed, flies that bite, mosquitoes, dangerous sponge and sea animals, crabs everywhere, snakes everywhere hanging & in the sand, cold food, etc etc). When we got back to the hotel, we talked to the employees of “traffic tours” that were there, the guy did not care at all with an attitude said "he would report it & a manager would come tomorrow morning & we could talk to him." At the same time the night hotel manager was there listening (Jonathan, i think) & said “THE HOTEL IS NOT RESPONSIBLE FOR YOU DURING TOURS, WE ONLY RENT OUT THE TABLE TO THE COMPANY & HAVE NOTHING TO DO WITH THEM AND CANT HELP YOU” …Insane!! Never heard this before.
Next day no “traffic tour manager” came and only the original “lexi torres” was there we told her everything that happened and was completely rude, rolling her eyes, raised her voice in front of all the other guests, kept trying to blame the tour people, kept going on about "well the boat on the video is not a catamaran", we are not boat experts the boat we saw was closer to a catamaran than the fishing boat we got, we kept telling her it all came back to her for lying, false info, miss-advertisement and not giving us proper warnings about the Contoy island, and then she blamed us for not coming back to get our money back, even though we mentioned many times that we were told at the dock we wouldn’t get our money back and SHE never told us “ if you don’t like it or its not what you expected we will give you $$ back”, at one point she got so mad that she didn’t want to look at me or even answer my questions.
ABOUT THE HOTEL food was bad, always running out of ingredients, only have 1 beer option in the whole resort DOS EQUIS BEER nothing else!!, the appearance of the hotel from afar looks nice but once you look closely it is falling apart/badly built, smells musty, no sanitation, they don't always enforce masks, rude managers, an employee without knocking opened the door & came into our room even with the do not disturb light on, another strange employee Alejandro Orozco pretended he could help us with the tour situation, asked if he could come into our room & pretended to take notes, asked for whatsapp # to send him pictures we had for the report and did nothing bc nothing came from it & the last day he claimed "he had something for us & wanted to to bye to us when we left." He tried getting on our cart when we were leaving but thank goodness the driver didn't allow him. We avoided him and left ASAP. This was an extremely uncomfortable trip and horrific experience. NEVER COMING BACK! I dont understand how anyone enjoys this place but this was our experience, goodluck! I recommend CANCUN TOURS. Esperanza at breakfast was amazing btw!!