All inclusive

Haven Riviera Cancun Resort & Spa

Cancun 5.0

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Overview

Located between Cancun and Riviera Maya and only 10 mins from Cancun International Airport, Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Situated on a pristine and uncrowned stretch of beach, Haven Riviera Cancun specializes in couples, romance, spa and wellness, social groups, meetings and incentives

Added value

Effective July 1, 2021, All guests of Haven Riviera Cancun receive complimentary green fees at El Tinto Golf Course Cancun Country Club.  Rounds of golf are non-transferable.  Use of a golf cart is mandatory and not included.  Transportation to the course is not included an available at an additional cost, Equipment rental is not included an available at an additional cost if required.  Other restrictions may apply, please see hotel concierge for full details.

Guests staying in the Serenity Club suites for a minimum of 3 nights will receive one complimentary green fee including golf cart rental.  If staying 4-7 nights, guests will receive two complimentary green fees including golf cart rental.  Guests staying eight nights or longer will receive three complimentary green fees including golf cart rental.  

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

333

Rooms

Junior Suite Garden View
452 square feet
  • 1 king bed, and 1 sofa bed
  • Garden view
Junior Suite Garden View
452 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station

Junior Suite Partial Ocean View
524 square feet
  • 1 king bed
  • Partial ocean view
Junior Suite Partial Ocean View
524 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station

Junior Suite Swim-Out Partial Ocean View
524 square feet
  • 1 king bed
  • Partial ocean view
Junior Suite Swim-Out Partial Ocean View
524 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station

Romance Junior Suite Partial Ocean View
524 square feet
  • 1 king bed
Romance Junior Suite Partial Ocean View
524 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station
Additional details

Romance Suites offer the following inclusions;

  • Sparkling bottle of wine and strawberries dipped in chocolate.
  • Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
  • Romantic breakfast for two delivered once per stay.
  • Semiprivate dinner in restaurant of guests choosing.

Serenity Club Junior Suite Ocean Front
452 square feet
  • 1 king bed
  • Ocean view
Serenity Club Junior Suite Ocean Front
452 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station
Additional details

Exclusive Amenities for Serenity Club Categories:

  • Stunning ocean front location and views
  • Exclusive Check-in area
  • Exclusive Lounge area
  • Butler service 7:00am – 11:00pm (two per building)
  • Premium aromatherapy menu (six aromas to choose from)
  • Daily restocked personalized premium mini bar
  • Nespresso machine with premium capsules menu (six capsules to choose from)
  • Premium pillow menu (four pillows to choose from)
  • Sleep well kit
  • Your daily digital local newspaper
  • GM’s daily good night courtesy
  • Weekly GMs event by invitation only
  • Daily al fresco a la carte breakfast option at Vistas
  • 10% discount on non-included F&B items, Spa treatments, room upgrades, early check in and late check out*  
  • Haven signature toiletries
  • Complimentary access to the water journey experience and dynamic pool circuit* of MySenses Spa 
  • *Restrictions do apply

Serenity Club Junior Suite Swim Out Oceanfront
  • 1 king bed
  • Ocean view
Serenity Club Junior Suite Swim Out Oceanfront
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station
Additional details

Exclusive Amenities for Serenity Club Categories:

  • Stunning ocean front location and views
  • Exclusive Check-in area
  • Exclusive Lounge area
  • Butler service 7:00am – 11:00pm (two per building)
  • Premium aromatherapy menu (six aromas to choose from)
  • Daily restocked personalized premium mini bar
  • Nespresso machine with premium capsules menu (six capsules to choose from)
  • Premium pillow menu (four pillows to choose from)
  • Sleep well kit
  • Your daily digital local newspaper
  • GM’s daily good night courtesy
  • Weekly GMs event by invitation only
  • Daily al fresco a la carte breakfast option at Vistas
  • 10% discount on non-included F&B items, Spa treatments, room upgrades, early check in and late check out*  
  • Haven signature toiletries
  • Complimentary access to the water journey experience and dynamic pool circuit* of MySenses Spa 
  • *Restrictions do apply

Serenity Club Romantic Junior Suite Swim Out Oceanfront
  • 1 king bed
  • Oceanfront
Serenity Club Romantic Junior Suite Swim Out Oceanfront
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Aromatherapy menu
  • Radio alarm clock with Bluetooth charging station
Additional details

Romance Suites offer the following inclusions;

  • Sparkling bottle of wine and strawberries dipped in chocolate.
  • Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
  • Romantic breakfast for two delivered once per stay.
  • Semiprivate dinner in restaurant of guests choosing.

Exclusive Amenities for Serenity Club Categories:

  • Stunning ocean front location and views
  • Exclusive Check-in area
  • Exclusive Lounge area
  • Butler service 7:00am – 11:00pm (two per building)
  • Premium aromatherapy menu (six aromas to choose from)
  • Daily restocked personalized premium mini bar
  • Nespresso machine with premium capsules menu (six capsules to choose from)
  • Premium pillow menu (four pillows to choose from)
  • Sleep well kit
  • Your daily digital local newspaper
  • GM’s daily good night courtesy
  • Weekly GMs event by invitation only
  • Daily al fresco a la carte breakfast option at Vistas
  • 10% discount on non-included F&B items, Spa treatments, room upgrades, early check in and late check out*  
  • Haven signature toiletries
  • Complimentary access to the water journey experience and dynamic pool circuit* of MySenses Spa 
  • *Restrictions do apply

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Adults only
Type Amenities
Moons Nightclub
Limes Bar, Sports bar Food options available
Havens Lounge Bar
Vistas Bar, Swim-up bar
Docks Bar, Pool bar, Swim-up bar
Mistral Bar, Beach bar
Serenity Lounge Bar, Lounge Food options available
  • Check-in at front desk
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property
Type of restaurant Type of cuisine Open for Additional Information
Mocaccino Café American Snacks
Flavours Buffet International Breakfast, Dinner, Lunch
Satsu À la carte Asian Dinner Dress code, Reservations required
Agua Bendita À la carte Mexican, Steak house Dinner Dress code, Reservations required
Olios À la carte Mediterranean Dinner Dress code, Reservations required
Vora Mar À la carte, Buffet Seafood Dinner, Lunch Dress code, This restaurant provides both buffet and à la carte dining
Vistas À la carte, Snack bar International Breakfast, Lunch, Snacks
Mistral Snack bar International Lunch, Snacks
  • Rooms: 333
  • Built in: 2018
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Water circuit available ($)
  • Yoga
Carretera Federal # 307, Chetumal - Puerto Juárez, km 335
Cancún – Benito Juárez, Quintana Roo, Mexico 77569
+52 998 889 9600
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Pools

  • Outdoor pools: 3

Water sports

  • Non-motorized watersports: on site ($)

Other sports

  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Multilingual staff
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)

Location

Address
Carretera Federal # 307, Chetumal - Puerto Juárez, km 335, Cancún – Benito Juárez, Quintana Roo, 77569, Mexico
Carretera Federal # 307, Chetumal - Puerto Juárez, km 335

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Honeymoon

chibenson on Aug 01, 2021

We had a lovely time celebrating our honeymoon at Haven. The food was Amazing and the staff was wonderful and very helpful. The resort is clean and our room with the swim out pool was fantastic. We would highly recommend this hotel. The only thing we disliked, that is no fault of the resort, was the amount of seaweed and the odour. We were unable to swim in the water due to the seaweed.

TripAdvisor users rated this property 5 out of 5

Great quiet escape

Navigate16043499381 on Aug 01, 2021

Great spot! We went to celebrate my girlfriends 30th birthday. We were looking for a fairly quiet vacation and this place was quiet for sure. If you are looking for a major party try somewhere in the hotel zone. If you’re looking to relax this is the place. The two pain pools are fantastic. The rectangular pool had a DJ some days and was a tiny bit louder than the round pool. We got a partial ocean view swim out. The swim out was a thousand percent worth it. There was no real ocean view but the location near the round pool was great. We even got a server to bring us drinks thought a little path right to our swim out. You could save a little money and get the garden view swim out which is closer to the rectangular pool (and all the restaurants) but we did like our location even though it was a little bit of a walk to the main lobby and restaurants. If you want a real ocean view you have to upgrade to the serenity swim out which is ocean front and looks amazing. The foot was ok. Breakfast and lunch were solid. Room service was spot on the food was decent and they were good with their time estates. Dinner was just ok we didn’t go to all of the restaurants but the steakhouse was so so. The Japanese place was very good. There are two menus and apparently you need reservations for hibachi which we didn’t know. But they found us a place at the hibachi table. I would definitely recommend making reservations for this although the other menu looked good too. Drinks were on par with any all inclusive bit the upstairs bar called Limes was very good. Those drinks were comparable to the US. Don’t miss the sunset from Limes! The beach wasn’t great but we expected this. It’s apparently seaweed season. They do the best they can to clear it and work really hard but it’s impossible. We honestly didn’t miss it since the pools were so great. We took a trip over to isla mujares which was worth it and the water was clear and blue. The location is a little far from town. It was a 35 dollar cab ride one way. It took between 25 minutes and and hour and a half depending on traffic. The service was exceptional everyone was friendly and helpful. I read some complaints about the WiFi but we had no issues at all. Overall the place was a great escape from chaotic reality

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