Hyatt Ziva Cancun has a desirable oceanfront location with a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™.
(Lake Forest, California)
Jun 14, 2021
Hyatt Ziva has the BEST BEACH we have ever experienced in Cancun.
My husband and I are "Beach People," which means that when we travel to a warm location where there is white sand and warm ocean water, we will spend all our time at the beach in the warm ocean (rather than at the pool).
Other popular resorts in Cancun that we have visited (and we have visited quite a few) had nice beaches, but because of the unpredictability of the weather, we have not been able to enjoy the ocean or the beach the past few years we have visited. It was always hit or miss.
Well... because of Hyatt Ziva's ideal location, right on the North tip of the Cancun "7," and because of the slight lagoon like formation of the North beach area, the ocean water was calm, clear and swimmable the entire six days we were there. The right side of the beach was shallow and calm enough that one could sit on the white sand in the water and sip cocktails without any disruption. There were hardly any waves in the crystal clear water. It was an ethereal, other-worldly experience, one that is unique to this resort because of its location. The left side of the beach had deeper water that went up to our necks and had subtle waves that we enjoyed. We even brought our drinks into the water and bobbed up and down with the soft waves and had the best time. There were scattered kelp beds throughout, but one could easily see the dark areas of kelp that we could easily avoid because of the clear and shallow water.
Service at the beach was the BEST my husband and I have ever experienced during all of our visits to Cancun. Viveros was our server and he made sure that we always had a drink in our hands and checked up on us every 15 - 30 minutes. He got to know us so well that he took the initiative and brought our drinks, even before we had to ask. Now THAT is incredible service!
The one thing that caused us a little bit of stress was the lack of shade on the beach. They had very limited palapas (thatched umbrellas) and in order to secure one, we had to wake up super early to place towels on the loungers in order to "reserve" them. My husband had to wake up at 5:30am to do this for us. Some other resorts have people at the beach who set up beach umbrellas and loungers for hotel guests throughout the day, and I couldn't help but wish that the Hyatt Ziva also offered something like this. The Cancun sun is very HOT and having some kind of shade is a necessity. Hardly anyone at the beach used loungers that had no shade and everyone "fought" for shady spots.
The Hyatt Ziva has great restaurants as well. My favorite was Habaneros which is right on the beach and open for lunch. We went to Habaneros every single day and enjoyed all kinds of ceviche, tacos, and shrimp dishes. They also have a fried fish dish which was so great that we ordered it two days in a row! On the last day of our trip, CESAR, our server at Habaneros that day, gave us the BEST service! He actually took the initiative to ask if I wanted any spicy hot sauce (which I did and that no one else ever offered to me) and he brought out the BEST hot sauce made of habanero peppers. It was SPICY and so GREAT! Thank you, Cesar, for making my last meal at the resort so memorable.
The breakfast buffet was typical, though I loved it because the omelet stations offered SERRANO PEPPERS which I LOVE. They had three omelet stations which were never crowded and I never had to wait longer than five minutes for my omelet.
Eduardo at the bellhop station was very helpful at check out. We checked out at noon, but had several hours before having to go to the airport. Eduardo took our bags to the bellhop station and arranged for a taxi (that fit four of us with our luggage) to be there to take us to the airport at exactly 2:15pm as we requested. He told us we could continue to enjoy the resort's amenities until then and even told us that if we wanted to go enjoy the pool or the beach, that we could use the shower facilities at the fitness center afterwards if we wanted. He was very helpful.
The resort also has Covid testing down to a scene. Right after check in, they escorted us to the Covid appointment center onsite at the resort where we made our appointments for Covid testing three days before departure. We showed up at our appointment time and the swab test took less than five minutes. Results were sent to our email within 24 hours. It was seamless and well-organized.
The swimming pool(s) are massive and warm. Though we spent most of our time at the beach, we did take a few dips in the pool and it was lovely.
The rooms are clean and modern looking. The air conditioner is a bit finicky which we discovered after the first night with no air conditioning. We thought it was broken until we realized that our balcony door had to be closed and locked perfectly. After we figured out that we had to jostle the balcony doors to close it just right, we had no more problems with the air conditioning. The shampoo and conditioner that they provide in the rooms was fabulous. And house cleaning replaced them ahead of time without us even having to ask.
They have "iPad" devices in the room where you can order room service which was very convenient. Coffee service every morning was GREAT. The other food ordered through room service was quite awful. I guess they really want hotel guests to go to the restaurants to enjoy a nice dinner. You really cannot compare the room service food to the restaurant food at the resort.
Overall, our stay at the Hyatt Ziva was wonderful because of the ideal location, the spectacular BEACH, and the SERVICE.
Best experience ever!
(Blackwood, New Jersey)
Jun 14, 2021
This was by far the best vacation experience I have ever had! Accommodations were superb. Service was outstanding and the dining options covered every possible want or need. EVERYTHING was Out Of This World! Hyatt Ziva made us feel like Family and catered to our every need. I definitely plan on returning again!!!