All inclusive

Now Emerald Cancun

Cancun 3.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Situated in the heart of Cancun’s Hotel Zone between the Caribbean Sea and the Nichupte Lagoon, Now Emerald Cancun will offer a unique experience that the whole family will love. This hotel is set on a beautiful white sand beach with crystal blue water and will feature rooms and suites with garden, lagoon and ocean views. Now Emerald combines the beauty of lush nature with modern world-class facilities. 

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

427

Rooms

Deluxe Garden View
415 square feet
  • 1 king bed, or 2 double beds
  • Garden view
Deluxe Garden View
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Deluxe Sunset Laguna View
415 square feet
  • 2 double beds
  • Lagoon View
Deluxe Sunset Laguna View
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Deluxe Sunset Laguna View with Balcony
415 square feet
  • 1 king bed
  • Lagoon View
Deluxe Sunset Laguna View with Balcony
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Deluxe Partial Ocean View
415 square feet
  • 1 king bed, or 2 double beds
  • Partial ocean view
Deluxe Partial Ocean View
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Deluxe Ocean View
415 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
Deluxe Ocean View
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Deluxe Ocean View with Balcony
415 square feet
  • 1 king bed
  • Ocean view
Deluxe Ocean View with Balcony
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV

Preferred Club Ocean View
415 square feet
  • 1 king bed
  • Ocean view
Preferred Club Ocean View
415 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV
Additional details

Preferred Club Amenities:

  • Personalized check-in and check-out with concierge service
  • Preferred status and amenities
  • Access to private Preferred Club Lounge
  • Informational in-room tablets
  • Bathrobes and slippers
  • Upgraded bath amenities
  • Pillow menu
  • Complimentary computer access in Club Lounge
  • Upgraded mini-bar and room service menu
  • Daily continental breakfast service in the Preferred Club Lounge
  • Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge

Preferred Club Honeymoon
638 square feet
  • 1 king bed
  • Oceanfront
Preferred Club Honeymoon
638 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV
Additional details

Preferred Club Amenities:

  • Personalized check-in and check-out with concierge service
  • Preferred status and amenities
  • Access to private Preferred Club Lounge
  • Informational in-room tablets
  • Bathrobes and slippers
  • Upgraded bath amenities
  • Pillow menu
  • Complimentary computer access in Club Lounge
  • Upgraded mini-bar and room service menu
  • Daily continental breakfast service in the Preferred Club Lounge
  • Afternoon hot and cold hors d'oeuvres; exquisite desserts and fine liquors in the lounge

Amenities

  • Child care services available ($)

Explorers Club

The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Light snacks area for kids

Open from: 9 a.m. to 10 p.m.
Age range: 3 to 12

Core Zone Teens Club

Special activities for teen’s ages 13 – 17, The Core Zone features daily activities and a vast array of sports and games for teenagers. Teens can meet each other and chill out, while enjoying a variety of board games, video games and activities:
• Social events including disco mixers
• Snack bar with non-alcoholic drinks and snacks
• Video games: Xbox 360®, Wii® and Play Station®
• Ping-pong

• Billiard
• Air Hockey
• Football table
• Adults are allowed when accompanying their children

 

Open from: 11 a.m. to 7 p.m.
Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 3 to 12
Type Amenities
Scores Nightclub, Sports bar Dance floor, Live DJs
Moments Bar, Lobby bar Live music
Preferred Club Bar (exclusive to Preferred Club Members only) Bar, Lounge Bottle service, Food options available
Sushi Bar Bar Food options available, Open air
Splash Bar, Pool bar, Swim-up bar
The Reef Bar, Pool bar
The Sandbar Bar, Beach bar

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
  • Throughout the property

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional Information
Barefoot Grill Snack bar American Lunch This venue may be closed or have reduced days of service during low season
Capers À la carte Italian, Mediterranean Dinner Dress code
Carnival International Buffet International Breakfast, Dinner, Lunch
Cin Cin À la carte Mediterranean, Seafood Dinner Dress code
Coco Café Café, Snack bar Coffee and Pastries All day dining
Paramour À la carte French, Mediterranean Dinner Dress code, Adults only
Spice À la carte Asian, Sushi Dinner Dress code
Tamarindo À la carte Local, Mexican, Sushi Dinner Dress code
  • Rooms: 427
  • Renovated in: 2019
  • Pets allowed
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Yoga
Boulevard Kukulkan Km. 19.5
Hotel Zone
Cancun, Quintana Roo, Mexico 77500
13 km from CUN
  • Beach front
  • Private beach
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited domestic and premium drinks
    • Unlimited international and domestic drinks
  • Pets allowed available ($)

AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.

Pools

  • Activity pools: 1
  • Adults only pools: 1

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Watersports centre: on site ($)

Other sports

  • Aerobics: on site
  • Tour excursions: on site ($)

Other activities

  • Arts and crafts: on site
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)

Location

Address
Boulevard Kukulkan Km. 19.5, Hotel Zone, Cancun, Quintana Roo, 77500, Mexico
13 Km from CUN

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Resort is clean, staff very friendly, coffee bar is wonderful.

GREGORY B (Springfield, Illinois) on Sep 16, 2021

Yuliana at the coffee bar us a true asset to NOW. She is always smiling, friendly, and personable, arrives early to start. Most staff very friendly. Our room 224, great location, goid water temperature and pressure. Comfortable bed. Good A/C. Room needs some maintenance: exhausted fan does not work, electric plugin falls out of wall, dresser drawer broken. Food is good in alacarte resteraunts. Buffet selection VERY limited. Bartending statf does great job. The mexican flaming coffee is very good, as is it's presentation. Evening shows not impressive to me personally. This has been our 2nd visit to Now Emerald. Try the Mango Tango drink.

TripAdvisor users rated this property 5 out of 5

Anniversary Trip!!

JEncino on Sep 13, 2021

My husband and I visited this resort in August for our Anniversary. This is the second time we stayed here this year. Both times on our visit we were treated us like family. The resort is beautiful and a good size. A lot of room where you don't feel on top of each other. We really like the activities throughout the day and the festivities at night time. Lots of options for food and all very good. I have food allergies and they were very accommodating. Drinks in the Preferred Club bar were on point! While the resort may be a little outdated, they are working daily on updates. You cannot beat the views from this resort. The resort was very clean. What really makes this resort excellent is the staff. So many people to recognize so please forgive me in advance if I don't remember all. First and foremost thank you Yazmin Mendez for giving us an amazing room. Tito and Yosmar Daniel always on point at breakfast. Jose Pompillio Reyes Lopez (yes I gave his whole name) is a fantastic maintenance/pool guy. If he was here in the states, my husband and I would hire him to look after our properties. Armando where do I begin. Hands down great customer service and very attentive. Armando thanks again for getting us set up for the Mariachi show/dinner. We are still drinking that Don Julio we purchased!!! The entire staff that worked the Mariachi show the night we were there thank you as well! To name a few others, Jorge, Karla and Marcos thanks again! To the ladies who attended to our room, thank you! Very clean and restocked always with what we needed. We will definitely return to this resort. Gracias por todo. Esperamos a regresar pronto. Familia Encino

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