The Occidental Tucancun Beach hotel resides in a central location of Cancun's world-famous hotel zone. Only 15 minutes from the Cancun International Airport and five minutes on foot from the shopping center La Isla, Occidental Tucancun is the perfect spot for active families looking for an entertaining, affordable vacation or couples looking for a hotel close to the legendary nightlife that Cancun has to offer.
My family and I chose to go to Occidental Tu Cancun Resort to celebrate our birthdays. We stayed there for 6 nights. We were extremely excited to see the resort. First of all Wil Aviles (bell boy) was so attentive upon our arrival. He was one of the first employee we met. He was super nice. very great personality ,awesome customer service. We checked in and lobby personell Sergio was amazing and very helpful. Our server Vicente and Dahlida were exceptional as well,making sure we were taken care of at every mealtime. The housekeeper Rosa Herlinda was the best, making sure our room was sanitized clean with clean linens and towels everyday. The personell should be recognized they did an outstanding job taking care of all the visitors at the resort. I will say that this was my first time visiting Cancun and i had an amazing time!!! Amazing food and people. I will say that i will definitely go back to this resort!! Everyone was so wonderful. I give this resort and the staff a 5 star rating ?????
Thank you once again for making our trip excellent!!
The Moldy Palace
Aug 01, 2021
If you and your family would like to stay at an outdated, plug-less, orange tinted, bland food filled nursing home cafeteria meals and overcrowded pool areas with limited shade available...then this is the place for YOU!
There's a great little prunny man yelling at the staff to add culture to the place which is a nice senile touch. You'll never have to worry about being belligerently drunk at this hotel, since they keep their "alcoholic drinks" watered down and disgusting. If you'd like to spend time at one of the resorts restaurants, be ready to wake up at the crack of dawn so you get a coveted spot for you and your loved ones. The food will leave you astonished with it's tasteless flavors and choices. Be extra careful with their state of the arts shower plastic door with a peeling sticker to add decorative motel feel to relax after a day in the sun.
When it comes to activities within the hotel, you will be honored by performances from ghosts and dust bunnies since they are not available at this time. I'm sure the excuse will be covid however filled the rest of their amenities are. There is also a lovely list of scheduled events that never seem to occur. With the exception of pool volleyball which is the ONLY activity we ever witnessed. You may walk away with a free gift of a respiratory disease from this place just from the cheer stench of mold and cigarettes that sneaks into your room.
The only TRUE highlight of our trip was a server by the name of Delidah Perez. She was outstanding and honestly deserves to be working at a better facility for being a professional and super thoughtful. She alone deserves a 5 star rating!