All inclusive

Hard Rock Hotel Cancun

Cancun 4.5

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

At this unique Cancun resort, they've created the ultimate beachfront celebrity playground and transformed the typical all-inclusive vacation into a rock star paradise, which reflects their Mexican setting and cosmopolitan flair.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

601

Rooms

Deluxe Lagoon View
430 square feet
  • 1 king bed, or 2 double beds
  • Lagoon view
Deluxe Lagoon View
430 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Double hydro spa tub

Deluxe Ocean View
430 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
Deluxe Ocean View
430 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Double hydro spa tub

Diamond Ocean View
430 square feet
  • 1 king bed
  • Ocean view
Diamond Ocean View
430 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Double hydro spa tub
Additional details

Access to VIP Pool, Beach and Lounge areas

Amenities

  • Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Kids Club

-

Age range: 4 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 4 to 17
  • Amphitheater
Type Amenities
Smash Bar Bar
Dive Bar Bar, Pool bar Open air
Float Bar Bar, Pool bar Open air
Bunker Bar Bar, Beach bar Open air
Splash Bar Bar Open air
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Internet

  • In room wired
Type of restaurant Type of cuisine Open for Additional Information
The Market Buffet International Breakfast, Dinner, Lunch
Pizzeto Snack bar Pizzaria Lunch
Frida À la carte Mexican Dinner
Ipanema À la carte Brazilian Dinner
Zen À la carte Asian Dinner
Ciao À la carte Italian Dinner
  • Rooms: 601
  • Floors: 12
  • Suites: 21
  • Renovated in: 2012
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
Blvd. Kukulcan Km 14.5
Hotel Zone
Cancun, Mexico
998-881-3600
18 km from CUN
  • Beach front
  • 24 hour all-inclusive: Included
  • All-inclusive: Included
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Jetted pools: 8
  • Kids pools: 1
  • Outdoor pools: 1
  • Cabanas available ($)
  • Water slides: Included
  • Waterpark: Included

Other sports

  • Aerobics: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Arts and crafts: on site
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Green fees (Off Site, $)
  • 24 hour front desk
  • ATM
  • BBQ area
  • Business centre
  • Concierge
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking
  • Wedding facilities available ($)

Location

Address
Blvd. Kukulcan Km 14.5, Hotel Zone, Cancun, Mexico
18 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Beautiful

F7837OFmariaa on Jun 22, 2021

We went for our 25th wedding anniversary. We got the anniversary package complete with a butler that was worth it. Tharvin is the best butler. They did so many beautiful thoughtful things for us. The romantic dinner at the beach was so delicious it blew us away. I can't say enough things about the customer service because they went above and beyond to please us. They accommodated my dietary needs since I'm a vegetarian. Everyone is so friendly. The massages are out of this world. The aroma when you walk in to the hotel is to die for. I wanted to take it home with me. That's how amazing this hotel smells. Housekeeping is always cleaning everything. The photographer that took our pictures love that girl. She did a fantastic job. The 24k show that Tharvin recommended was everything he promised.

TripAdvisor users rated this property 5 out of 5

Hard Rock Cancun was a relaxing vacation! Great staff who wanted to make our stay as enjoyable as possible!

Jennifer B on Jun 22, 2021

This was our second trip to Hard Rock Cancun, Even though you can not always count on the weather; we can always count on having a wonderful time at the Hard Rock. Our butlers, Gerkyl and Alex, were incredibly attentive. Each day and night of our stay;they checked in with us to make sure we were doing well and asked if we needed anything. When we did make a request it was handled quickly and professionally. We went to all the restaurants on property- Every one was excellent and the wait staff was very friendly. Cleanliness of the whole resort is impeccable.

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