All inclusive

Paradisus Cancun

Cancun 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Junior Suite Lagoon View
474 square feet
  • 1 king bed, or 2 double beds
  • Lagoon view
Junior Suite Lagoon View
474 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV

Junior Suite Ocean View
474 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
Junior Suite Ocean View
474 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV

Luxury Junior Suite Ocean View
474 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
Luxury Junior Suite Ocean View
474 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV

The Reserve Deluxe Lagoon Junior Suite
474 square feet
  • 1 king bed, or 2 double beds
The Reserve Deluxe Lagoon Junior Suite
474 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV
Additional details

The Reserve provides luxury amenities and superior personalized service.

  • Special welcome cocktail
  • Refreshing scented towel
  • 24-hour room service
  • Unpacking and repacking of suitcases
  • Ironing of clothes on arrival (once per stay)
  • Pool Concierge offering cold drinks, towels, fruit and more…
  • Exclusive The Reserve adults-only pool and beach area with valet service
  • Personalized turn-down service
  • Customized turn-down service including cookies and milk for kids
  • Daily newspaper delivery on request
  • Exclusive areas for adults
  • Assistance with priority reservations for activities and restaurants
  • In-room video games upon request

The Reserve Deluxe Ocean View Junior Suite
474 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
The Reserve Deluxe Ocean View Junior Suite
474 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV
Additional details

The Reserve provides luxury amenities and superior personalized service.

  • Special welcome cocktail
  • Refreshing scented towel
  • 24-hour room service
  • Unpacking and repacking of suitcases
  • Ironing of clothes on arrival (once per stay)
  • Pool Concierge offering cold drinks, towels, fruit and more…
  • Exclusive The Reserve adults-only pool and beach area with valet service
  • Personalized turn-down service
  • Customized turn-down service including cookies and milk for kids
  • Daily newspaper delivery on request
  • Exclusive areas for adults
  • Assistance with priority reservations for activities and restaurants
  • In-room video games upon request

The Reserve Deluxe Lagoon View Suite
592 square feet
  • 1 king bed
  • Lagoon View
The Reserve Deluxe Lagoon View Suite
592 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV
Additional details

The Reserve provides luxury amenities and superior personalized service.

  • Special welcome cocktail
  • Refreshing scented towel
  • 24-hour room service
  • Unpacking and repacking of suitcases
  • Ironing of clothes on arrival (once per stay)
  • Pool Concierge offering cold drinks, towels, fruit and more…
  • Exclusive The Reserve adults-only pool and beach area with valet service
  • Personalized turn-down service
  • Customized turn-down service including cookies and milk for kids
  • Daily newspaper delivery on request
  • Exclusive areas for adults
  • Assistance with priority reservations for activities and restaurants
  • In-room video games upon request

The Reserve Deluxe Ocean View Suite
592 square feet
  • 1 king bed
  • Ocean view
The Reserve Deluxe Ocean View Suite
592 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV
Additional details

The Reserve provides luxury amenities and superior personalized service.

  • Special welcome cocktail
  • Refreshing scented towel
  • 24-hour room service
  • Unpacking and repacking of suitcases
  • Ironing of clothes on arrival (once per stay)
  • Pool Concierge offering cold drinks, towels, fruit and more…
  • Exclusive The Reserve adults-only pool and beach area with valet service
  • Personalized turn-down service
  • Customized turn-down service including cookies and milk for kids
  • Daily newspaper delivery on request
  • Exclusive areas for adults
  • Assistance with priority reservations for activities and restaurants
  • In-room video games upon request

The Reserve One Bedroom Deluxe Ocean View Suite
645 square feet
  • 1 king bed
  • Ocean view
The Reserve One Bedroom Deluxe Ocean View Suite
645 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • TV
Additional details

The Reserve provides luxury amenities and superior personalized service.

  • Special welcome cocktail
  • Refreshing scented towel
  • 24-hour room service
  • Unpacking and repacking of suitcases
  • Ironing of clothes on arrival (once per stay)
  • Pool Concierge offering cold drinks, towels, fruit and more…
  • Exclusive The Reserve adults-only pool and beach area with valet service
  • Personalized turn-down service
  • Customized turn-down service including cookies and milk for kids
  • Daily newspaper delivery on request
  • Exclusive areas for adults
  • Assistance with priority reservations for activities and restaurants
  • In-room video games upon request

Amenities

  • Elevators.
  • Facilities for the hearing impaired.
  • Facilities for the vision impaired.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground

Baby Club

Open from: 9:00 a.m. to 9:00 p.m.
Age range: 2 to 4

Kids Zone

Open from: 9:00 a.m. to 9:00 p.m.
Age range: 5 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 12
  • A wide variety of entertainment and nightly shows.
Type Amenities
Avenue Bar Bar, Lounge
Swim Up Bar Bar, Swim-up bar Open air
Coco's Beach Club Bar, Beach bar Open air
Toji Bar Bar, Lounge Open air
Blue Agave Bar Bar, Restaurant bar
Red Lounge Nightclub Live DJs

Minimum age restrictions apply, picture ID required.

All shows, nightclubs and attractions are subject to change.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Throughout the property

Internet

  • Business centre
Type of restaurant Type of cuisine Open for Additional Information
Malva Food Bazar Buffet International Breakfast, Dinner, Lunch Dress code
Vento À la carte Mediterranean, Tapas Dinner Dress code
Tempo by Chef Martin Berasategui À la carte Gourmet Dinner Dress code, Reservations required, This venue may be closed or have reduced days of service during low season
Bana À la carte Asian, Sushi Dinner Dress code
Mole À la carte Mexican Dinner Dress code
Enso À la carte Asian Dinner Dress code
Blue Agave À la carte Mexican Dinner, Lunch Dress code
La Palapa À la carte Gourmet Breakfast, Lunch Adults only, Dress code, Exclusive to The Reserve guests
Market Grill À la carte Brazilian Dinner
  • Suites: 657
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Water circuit
  • Kids Spa available ($)
Boulevard Kukulcan, Km 16.5
Zona Hotelera, Quintana Roo
Cancun, Mexico 77500
(998) 881 1100
23 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Adults only pools: 1
  • Kids pools: 1

Golf

  • Golf: on site ($)

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry services available ($)
  • Medical services available available ($)
  • Medical services onsite
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Valet parking available ($)
  • Wedding facilities available ($)

Location

Address
Boulevard Kukulcan, Km 16.5, Zona Hotelera, Quintana Roo, Cancun, 77500, Mexico
23 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Worth the money 100%

YoaRobe (Florida) on Jun 22, 2021

Great service, great people, really good atmosphere. The hotel is really beautiful. The rooms are very well maintained as well as the hotel grounds. We had very good service from many great servers, like Baltazar at the pool, Martin at the buffet, Jimmy at Cappella and Saul from the animation team. They all went above and beyond to make our stay memorable. We were a group of 11 guests, so it was always a challenge to seat us at the restaurants, because they allow a maximum of 6, bit they were always so friendly and nice that we didn’t really care. The only negative thing I would point out is that the shows were too early, at 8:30 pm we never got to see one because that was still our dinner time. Regarding Covid-19 protocols, they are doing a great job. You must wear masks in all closed doors spaces, they provide you with gloves to grab food at the buffet, and everything is clearly signaled. We felt really safe all the time. It was our first time at a Paradisus hotel and we will definitely come back.

TripAdvisor users rated this property 5 out of 5

Great Vacation!

s3rgi0b (Pembroke Pines, Florida) on Jun 21, 2021

We just got back from a 12 Days stay at this property which was our second time saying here and we really enjoyed it, and first time with kids. They are very strict with COVID measures , every is clean and disinfected on the spot and also you could see how rooms are disinfected with some sort of UV light after guest check-out. Due to COVID hotel is at 80% capacity but I believe they aren’t properly staffed for the amount of guests. But by no means is a complain to the employees, since is directly mostly at management, because the employees they do go above and beyond to try to work it out but it is very noticeable how overwhelmed they are. That being said there are definitely some employees that did stand out in our stay at Paradisus Cancun. Leticia “Doña Leti” which was Leticia by the kids pool she made our days by the pool simply a vacation always making sure we didn’t need anything. Elliot also by the Kid’s pool always making sure our Bali bed was set up and waiting for us each morning. The food in this hotel is well-above average for an all inclusive, comparing to hour first stay I believe it has diluted just bit but in going to blame it on COVID. But definitely is good food. I would like to point out the Italian restaurant “Capella” is highly recommended and be sure to ask for “Alfredo” to be your server he will make you feel like royalty. The Mexican restaurant “Mole” is also really good and probably one of the best service in all the restaurants “Carlos” And “Luis” provided an excellent service. I would like to also recommend Enso,the seafood restaurant, which is available for lunch and dinner. And if you are feeling like eating fresh seafood it is definitely the place to go. ¨Deniss¨ made sure we knew about every plate and she was there always making sure we had what we needed every moment and also helped me to set up a little Birthday surprise for my wife. Our niece spent the days at the Kids Zone she wouldn’t stop talking of how much she had while she spent her afternoons there. They definitely know how to keep them safe and entertained. We did choose the Reserve side sincere has done it before when it was called Royal Service and only for adults now kids can stay but can’t use the pool nor the “Palapa Restaurant” which is a draw back because that pool is quieter and the restaurant is a great option for breakfast. We did chose to have breakfast at the Reserve Lobby since it was less crowded than the main Buffet (We went the first morning and regretted because you had to basically fight to get coffee from someone) offering just enough for a quick meal. Finally but by no means last if you stay on the Reserve side you are assigned a personal assistant (I refuse to call them butlers) and “Soni” took care of absolutely everything from the moment we checked int until we left. She made all the dots connect and set everything up. She definitely made this vacation be one and be one of the greatest so far for us. Thank you Paradisus Cancun, we definitely be back. P.S COVID test is done on site, if coming from the US and you have done a rapid or antigen test is very superficial but in FYI Mexico is done like a PCR pretty deep.We just got back from a 12 Days stay at this property which was our second time saying here and we really enjoyed it, and first time with kids. They are very strict with COVID measures , every is clean and disinfected on the spot and also you could see how rooms are disinfected with some sort of UV light after guest check-out. Due to COVID hotel is at 80% capacity but I believe they aren’t properly staffed for the amount of guests. But by no means is a complain to the employees, since is directly mostly at management, because the employees they do go above and beyond to try to work it out but it is very noticeable how overwhelmed they are. That being said there are definitely some employees that did stand out in our stay at Paradisus Cancun. Leticia “Doña Leti” which was Leticia by the kids pool she made our days by the pool simply a vacation always making sure we didn’t need anything. Elliot also by the Kid’s pool always making sure our Bali bed was set up and waiting for us each morning. The food in this hotel is well-above average for an all inclusive, comparing to hour first stay I believe it has diluted just bit but in going to blame it on COVID. But definitely is good food. I would like to point out the Italian restaurant “Capella” is highly recommended and be sure to ask for “Alfredo” to be your server he will make you feel like royalty. The Mexican restaurant “Mole” is also really good and probably one of the best service in all the restaurants “Carlos” And “Luis” provided an excellent service. I would like to also recommend Enso,the seafood restaurant, which is available for lunch and dinner. And if you are feeling like eating fresh seafood it is definitely the place to go. ¨Deniss¨ made sure we knew about every plate and she was there always making sure we had what we needed every moment and also helped me to set up a little Birthday surprise for my wife. Our niece spent the days at the Kids Zone she wouldn’t stop talking of how much she had while she spent her afternoons there. They definitely know how to keep them safe and entertained. We did choose the Reserve side sincere has done it before when it was called Royal Service and only for adults now kids can stay but can’t use the pool nor the “Palapa Restaurant” which is a draw back because that pool is quieter and the restaurant is a great option for breakfast. We did chose to have breakfast at the Reserve Lobby since it was less crowded than the main Buffet (We went the first morning and regretted because you had to basically fight to get coffee from someone) offering just enough for a quick meal. Finally but by no means last if you stay on the Reserve side you are assigned a personal assistant (I refuse to call them butlers) and “Soni” took care of absolutely everything from the moment we checked int until we left. She made all the dots connect and set everything up. She definitely made this vacation be one and be one of the greatest so far for us. Thank you Paradisus Cancun, we definitely be back. P.S COVID test is done on site, if coming from the US and you have done a rapid or antigen test is very superficial but in FYI Mexico is done like a PCR pretty deep

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