All inclusive

Planet Hollywood Beach Resort Cancun

Cancun 5.0

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Overview

Vacation like a Star ™ at the famed all-inclusive Planet Hollywood Beach Resort Cancun opening in late 2020. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

566

Rooms

Junior Suite
  • 1 king bed, or 2 queen beds
  • Garden view
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Junior Suite Swim Out
  • 1 king bed, or 2 queen beds
  • Pool view
Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Star Class™ Junior Suite
  • 1 king bed, or 2 queen beds
Star Class™ Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Additional details

Star Class™ amenities include;

  • Personal rider
  • Preferred room location
  • Exclusive Star Class™ beach area with waiter services
  • Hydrotherapy for one hour per day (based upon availability)
  • Nightly turn down service and in room aromatherapy
  • Personalized check-in and check-out
  • Preferential reservations in a la carte restaurants
  • Robes and slippers in room
  • Discounts on spa treatments and beauty services
  • Early check-in and late check-out (based upon availability)

Amenities

  • Children’s pool

Stars Kids Club

Stars aged 4-12 can enjoy supervised activities such as; 

  • art
  • gym time
  • dance parties
  • friendly award competitions
  • themed events
  • weekly awards ceremonies
Age range: 4 to 12

Teens Club

From billiards to air-hockey, teens will get the star experience at this outdoor Planet Hollywood facility.

Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 12
Type Amenities
Overtime Bar & Grill Bar, Sports bar
The Premiere Bar & Lounge Bar, Lounge
Twist Social Bar Bar
Point Break - Pool Bar Bar, Pool bar
Studio Disco Bar & Lounge Nightclub Dance floor
Blue Lagoon - Lazy River Grotto Bar Bar, Swim-up bar
Blue Crush Pool Bar & Grill Bar, Pool bar Food options available
Overtime Sports Bar Bar, Sports bar Food options available, Live DJs
STAR Class™ Pool Bar ($) Bar, Pool bar
STAR Class™ Bar ($) Bar
Check-in time: 3:00 p.m.

Check-out time: 12:00 p.m.

Wi-Fi

  • Throughout the property
Type of restaurant Type of cuisine Open for Additional Information
Buffet Buffet International Breakfast, Dinner, Lunch
So Cal Gourmet Emporium Buffet International Breakfast, Dinner, Lunch
Guy's! Burger Joint À la carte American Lunch
East Sushi & Teppanyaki Bar À la carte Asian, Sushi Dinner
Sunset Strip Steakhouse & Grill À la carte Grill/steak house Dinner
Gusto Italian Trattoria À la carte Italian Dinner
Sutra Indian Restaurant & Hookah Lounge À la carte Indian Dinner
La Cocina Mexican Cuisine À la carte Mexican Dinner
The Shores Beach Club & Restaurant À la carte International Lunch
Fuel Coffee Co. Café Coffee and Pastries Snacks
6th Sense - Chef's Table À la carte Chef's Table Dinner ($), Reservations required
STAR Class™ Bar & Grill À la carte American Dinner ($)
  • Rooms: 566
  • Built in: 2020
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
Crta Punta Sam, SM006 MZA Lote 07-08
Zona Costera Zona Municipal de Isla Mujeres, QRoo
Quintana Roo, Mexico
35 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited domestic drinks

Pools

  • Outdoor pools: 4
  • Cabanas available ($)
  • Lazy river: Included
  • Water slides: Included

Golf

  • Mini golf: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Jurassic Splash Park
  • Planet Play available ($)
  • Giftshop available ($)
  • Meeting facilities available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)

Location

Address
Crta Punta Sam, SM006 MZA Lote 07-08, Zona Costera Zona Municipal de Isla Mujeres, QRoo, Quintana Roo, Mexico
Punta Sam, Carrertera, Mza 002, Lt.7, Salinas, 77400 Costa Mujeres, Q.R., Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

great resort BUT......

Kathy B on Jun 13, 2021

The grounds are absolutely beautiful the food is some of the best we ever ate and the people are super nice BUT the employees need more training and more needs to be added to each restaurant there is always about one two people working at each place and are very slow a simple coffee shop takes forever to get some treats . Had some issues with our room and i felt as if no one cared no one followed up and no one gave us any sort of credit for our troubles I hope and think one they figure out all this they would be an amazing resort and I would return

TripAdvisor users rated this property 4 out of 5

Planet Hollywood Resort, Quintana Roo, Cancun

WildcatMichelle (Pennsylvania) on Jun 13, 2021

Check in was slow, our first room was under construction?, literally a hole in ceiling with speckle, paint and ladders. After contacting our travel agent, she involved hotel manager Jose?. We were also dealing with Marimar from guest relations and Amstar rep Oscar. Finally after 5 hours we were reassigned a room just like we booked and it was beautiful-2 bedroom director’s suite. We were upgraded to star class at no charge due to the room issue. We did not get the full service of star class but it certainly helped. MARCO Star Class Pool Butler is the Absolute Best, such a pleasant man!!!! He went above and beyond to make our dinner reservations and reserved us pool chairs/towels each day! He even left us a note the day we went out on an excursion to ensure we knew we had dinner reservations! KARLA Star Class Pool Waitress was Amazing! Super friendly, always getting us food and drinks quickly, she knew our first names by the end of the first day! ROGELIO Star Class Pool Butler was also very friendly, helpful and ensured our pool towels were replaced when wet. The family star class pool was amazing. Food was good, our favorite dinner was at the Gusto Italian restaurant. Favorite dessert was the Cream Brulé? at the Steakhouse. Hibachi? was disappointing-small portions, not tons of flavor. Buffet for breakfast was great with plenty of choices and multiple stations. It’s a new resort and they need top management involved to resolve some issues and get it running smoothly. Overall this is a beautiful resort and we had a great vacation!

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