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WestJet Vacations will be offering the newly opened Planet Hollywood Beach Resort Cancun for arrivals as of March 1, 2021. Please be aware that ongoing work and finishing touches may be visible throughout the property. Some services and amenities may be affected, all efforts will be made to minimize any impact to guests.
Vacation like a Star ™ at the famed all-inclusive Planet Hollywood Beach Resort Cancun opening in late 2020. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.
The grounds are absolutely beautiful the food is some of the best we ever ate and the people are super nice BUT the employees need more training and more needs to be added to each restaurant there is always about one two people working at each place and are very slow a simple coffee shop takes forever to get some treats . Had some issues with our room and i felt as if no one cared no one followed up and no one gave us any sort of credit for our troubles I hope and think one they figure out all this they would be an amazing resort and I would return
Planet Hollywood Resort, Quintana Roo, Cancun
Jun 13, 2021
Check in was slow, our first room was under construction?, literally a hole in ceiling with speckle, paint and ladders. After contacting our travel agent, she involved hotel manager Jose?. We were also dealing with Marimar from guest relations and Amstar rep Oscar. Finally after 5 hours we were reassigned a room just like we booked and it was beautiful-2 bedroom director’s suite.
We were upgraded to star class at no charge due to the room issue. We did not get the full service of star class but it certainly helped.
MARCO Star Class Pool Butler is the Absolute Best, such a pleasant man!!!! He went above and beyond to make our dinner reservations and reserved us pool chairs/towels each day! He even left us a note the day we went out on an excursion to ensure we knew we had dinner reservations!
KARLA Star Class Pool Waitress was Amazing! Super friendly, always getting us food and drinks quickly, she knew our first names by the end of the first day!
ROGELIO Star Class Pool Butler was also very friendly, helpful and ensured our pool towels were replaced when wet.
The family star class pool was amazing.
Food was good, our favorite dinner was at the Gusto Italian restaurant. Favorite dessert was the Cream Brulé? at the Steakhouse. Hibachi? was disappointing-small portions, not tons of flavor. Buffet for breakfast was great with plenty of choices and multiple stations.
It’s a new resort and they need top management involved to resolve some issues and get it running smoothly. Overall this is a beautiful resort and we had a great vacation!